Member Services Representative - Full Time

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    "requisitionDescription": "<div><div><div><div><div><h2 data-path-to-node=\"3\" data-pasted=\"true\">Now Hiring for our Newest Location!</h2><h3 data-path-to-node=\"4\">New Branch Team: Kentwood/Grand Rapids, MI</h3><p data-path-to-node=\"5\">At <b data-path-to-node=\"5\" data-index-in-node=\"3\">Genisys Credit Union</b>, our employees are the essential foundation of our ongoing growth and success as a financial institution of choice. Our locations are consistently recognized for providing world-class service, and we are excited to bring that standard of excellence to our newest home in <b data-path-to-node=\"5\" data-index-in-node=\"295\">West Michigan</b>.</p><p data-path-to-node=\"6\">We are currently seeking versatile, motivated candidates for a <b data-path-to-node=\"6\" data-index-in-node=\"63\">Full-Time Member Services Representative</b> to join our founding <b data-path-to-node=\"6\" data-index-in-node=\"125\">Kentwood/Grand Rapids</b> branch team. This is a dynamic role that combines lending expertise with essential financial transaction responsibilities.</p><p data-path-to-node=\"7\"><b data-path-to-node=\"7\" data-index-in-node=\"0\">This position offers the opportunity to earn incentive pay.</b></p><h3 data-path-to-node=\"8\">Position Purpose</h3><p data-path-to-node=\"9\">You will ensure that our new members are promptly and professionally served, whether you are facilitating a loan or performing teller functions. This is a comprehensive role involving both <b data-path-to-node=\"9\" data-index-in-node=\"189\">lending</b> and <b data-path-to-node=\"9\" data-index-in-node=\"201\">cash handling</b> responsibilities.</p><h3 data-path-to-node=\"10\">Job Duties (include but not limited to):</h3><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Lending Excellence:</b> Perform loan transactions from the initial application all the way to payout, following Genisys lending procedures and guidelines.</p></li><li><p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Financial Transactions:</b> Receive checks and cash for deposits and loan payments; verify amounts; and examine checks for endorsement and negotiability.</p></li><li><p data-path-to-node=\"11,2,0\"><b data-path-to-node=\"11,2,0\" data-index-in-node=\"0\">Member Support:</b> Disburse cash/check withdrawals and process/sell cash advances, money orders, gift cards, and other specialized transactions.</p></li><li><p data-path-to-node=\"11,3,0\"><b data-path-to-node=\"11,3,0\" data-index-in-node=\"0\">Accuracy &amp; Balancing:</b> Maintain a precise teller tape for all transactions, balance daily totals, and investigate/resolve any out-of-balance conditions.</p></li><li><p data-path-to-node=\"11,4,0\"><b data-path-to-node=\"11,4,0\" data-index-in-node=\"0\">Account Management:</b> Assist members with opening and closing membership accounts, ensuring a professional and welcoming experience.</p></li><li><p data-path-to-node=\"11,5,0\"><b data-path-to-node=\"11,5,0\" data-index-in-node=\"0\">Strategic Growth:</b> Proactively cross-sell credit union products and services to help members reach their financial goals and meet branch objectives.</p></li><li><p data-path-to-node=\"11,6,0\"><b data-path-to-node=\"11,6,0\" data-index-in-node=\"0\">Problem Solving:</b> Ensure all member requests and questions (in person, via phone, or digital) are resolved with the highest level of service.</p></li><li><p data-path-to-node=\"11,7,0\"><b data-path-to-node=\"11,7,0\" data-index-in-node=\"0\">Licensing:</b> Obtain the appropriate state license to sell loan protection insurances.</p></li></ul><h3 data-path-to-node=\"12\">Qualifications</h3><ul data-path-to-node=\"13\"><li><p data-path-to-node=\"13,0,0\">High School Graduate or equivalent required.</p></li><li><p data-path-to-node=\"13,1,0\">Customer service experience preferred.</p></li><li><p data-path-to-node=\"13,2,0\">Sales experience preferred.</p></li><li><p data-path-to-node=\"13,3,0\">Knowledge of lending processes is helpful.</p></li></ul><h3 data-path-to-node=\"14\">Skills and Abilities</h3><ul data-path-to-node=\"15\"><li><p data-path-to-node=\"15,0,0\">Excellent communication skills and a &quot;member-first&quot; attitude.</p></li><li><p data-path-to-node=\"15,1,0\">Professional appearance, dress, and attitude.</p></li><li><p data-path-to-node=\"15,2,0\">Strong math skills and attention to detail.</p></li><li><p data-path-to-node=\"15,3,0\">Ability to operate related computer applications and standard business equipment.</p></li><li><p data-path-to-node=\"15,4,0\">Good typing and data entry skills.</p></li></ul><h3 data-path-to-node=\"16\">Benefits</h3><ul data-path-to-node=\"17\"><li><p data-path-to-node=\"17,0,0\"><b data-path-to-node=\"17,0,0\" data-index-in-node=\"0\">Work-Life Balance:</b> Generous Paid Time Off + Holiday pay (8 hours per observed holiday).</p></li><li><p data-path-to-node=\"17,1,0\"><b data-path-to-node=\"17,1,0\" data-index-in-node=\"0\">Comprehensive Health:</b> Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, and Short/Long-Term Disability.</p></li><li><p data-path-to-node=\"17,2,0\"><b data-path-to-node=\"17,2,0\" data-index-in-node=\"0\">Future Planning:</b> 401k with up to 3% match and a <b data-path-to-node=\"17,2,0\" data-index-in-node=\"48\">5% Profit Share</b>.</p></li><li><p data-path-to-node=\"17,3,0\"><b data-path-to-node=\"17,3,0\" data-index-in-node=\"0\">Professional Growth:</b> Paid Tuition up to <b data-path-to-node=\"17,3,0\" data-index-in-node=\"40\">$5,000 per year</b>.</p></li></ul><hr data-path-to-node=\"18\"><p data-path-to-node=\"18\" data-pasted=\"true\"><b data-path-to-node=\"18\" data-index-in-node=\"0\">Don&rsquo;t meet every single requirement listed here? That&rsquo;s okay!</b> At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace. If you&rsquo;re excited about this position but your qualifications don&rsquo;t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other upcoming positions in our new location!</p><p data-path-to-node=\"19\"><b data-path-to-node=\"19\" data-index-in-node=\"0\">EOE M/F/Disability/Veteran</b></p></div></div></div></div></div>\n",
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