Part-Time 911 Communications Operator

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  "last_changed_at": "2026-06-04T11:41:41.637Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Marion, Iowa, 52302, United States",
    "city": "Marion",
    "region": null,
    "country": "United States",
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  "inferred_at": "2026-06-06T10:22:59.518Z",
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  "list_job": {
    "id": "265",
    "isRemote": null,
    "location": {
      "city": "Marion",
      "state": "Iowa"
    },
    "atsLocation": {
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    "departmentId": "18586",
    "locationType": "0",
    "jobOpeningName": "Part-Time 911 Communications Operator",
    "departmentLabel": "Police/Public Safety Communications",
    "employmentStatusLabel": "Part-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Marion",
      "state": "Iowa",
      "postalCode": "52302",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-03",
    "atsLocation": {
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    "description": "<p><span style=\"color: rgb(248, 29, 4); font-family: arial, helvetica, sans-serif; font-weight: bold\">Position Open Until Filled - First Review of Applicants on June 1, 2026.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><span style=\"font-family: arial, helvetica, sans-serif\">Job Title: </span></em><span style=\"font-family: arial, helvetica, sans-serif\">Part-Time Communications Operator</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><span style=\"font-family: arial, helvetica, sans-serif\">Department: </span></em><span style=\"font-family: arial, helvetica, sans-serif\">Marion Public Safety Communications</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><span style=\"font-family: arial, helvetica, sans-serif\">Reports to: </span></em><span style=\"font-family: arial, helvetica, sans-serif\">Communications Center Manager</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><span style=\"font-family: arial, helvetica, sans-serif\">Location: </span></em><span style=\"font-family: arial, helvetica, sans-serif\">Marion Police Department</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><span style=\"font-family: arial, helvetica, sans-serif\">Civil Service: </span></em><span style=\"font-family: arial, helvetica, sans-serif\">No</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><span style=\"font-family: arial, helvetica, sans-serif\">Bargaining Unit: </span></em><span style=\"font-family: arial, helvetica, sans-serif\">No</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><span style=\"font-family: arial, helvetica, sans-serif\">Pay Grade: </span></em><span style=\"font-family: arial, helvetica, sans-serif\">Part-time, 10CO </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><span style=\"font-family: arial, helvetica, sans-serif\">Overtime Status: </span></em><span style=\"font-family: arial, helvetica, sans-serif\">N/A</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><span style=\"font-family: arial, helvetica, sans-serif\">FSLA Status: </span></em><span style=\"font-family: arial, helvetica, sans-serif\">Non-Exempt</span></span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">JOB SUMMARY</span><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">The Part-Time Communications Operator serves the community by answering emergency and routine calls via phone, radio, or other devices and gathers essential information from callers; enters the information into the computer aided dispatch (CAD) system and dispatches the appropriate first responders to the scene as needed. The operator provides dispatch and communication support services for police, fire, EMS, and can require the coordination of other related service agencies during joint events. Work is performed in accordance with federal and state laws as well as departmental regulations, policies, and routines. </span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">ESSENTIAL JOB DUTIES/WORK PERFORMED</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Must not pose a direct threat to the health or safety of other individuals in the workplace or citizens encountered during work. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Receive 911 and routine line phone calls, as well as the police department administrative phone calls by operating a multi-line telephone console system including telecommunications device for the deaf (TDD) or hearing-impaired.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Must always be ready to take a call and respond as necessary.</span>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Accurately interpret, condense, and prioritize information relevant to the call; select proper call type responses.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Keep callers on the phone, if necessary, in order to provide responders with the most current information to handle the call safely and efficiently. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ask vital questions and provide pre-arrival instructions for emergency personnel.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Transfer or relay calls, individuals or information to officers or other members of the department or make secondary party calls to others as needed ore requested (i.e. gas, electric, water, etc.).</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Operate the department's multi-channel/multi-agency radio equipment; be clear in tone, enunciation and volume; be concise giving details in an accurate, brief and logical order over the radio.</span>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Monitor multiple radio channels and talk groups and understand their functions.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Dispatch calls to correct law enforcement, fire or medical personnel via the radio equipment, monitoring all radio traffic, keeping them updated with accurate information.</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Rapidly and accurately type all call information or officer-initiated activity into the computer aided dispatching (CAD) system; efficiently operate multiple computer programs, understand the system integration and stat-based requirements; quickly log, retrieve and/or disseminate information as needed or requested. </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Monitor the state computer system for attempt to locates or time-sensitive messages from other agencies; Utilize the state computer system to enter and modify information to local, state, and national computer database National Crime Information Center (NCIC). </span><br></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Greet and assist citizens walking into the public lobby for information or requesting officer response. </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Continuously review policies and procedures and update communications center manuals as required.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Perform administrative work and print paperwork as needed or requested by officers.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Train employees or officers on specific tasks as needed.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Perform other duties as assigned.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">REQUIRED KNOWLEDGE, ABILITIES AND SKILLS</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Knowledge of City geography and surrounding area.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Knowledge of laws, regulations, and policies pertaining to the communication function.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Knowledge of the services provided by the police department, fire department and other city departments.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Knowledge of police and fire radio procedures.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Skill in the use of radios, telephones, recording, teletype, computer systems, and other related equipment utilized by the communications center.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to maintain confidentiality required and law and department guidelines.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to understand and execute oral and written directions as well as the ability to accurately relay information verbally and in writing. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to proficiently operate the equipment located in the communications center. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to work rapidly and accurately while entering, retrieving and disseminating information via multiple applications. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Many of the work duties listed are completed simultaneously - must be able to multitask effectively using a number of computer programs, phones, recordings, radios and other related equipment in a high stress environment.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Must be organized, level-headed, and trustworthy.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to foster and maintain effective working relationships with fellow employees and the public providing competent, pleasant customer service.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to manage and prioritize calls during time of high volume or when a partner is not present. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Able to take control of difficult situations in order to obtain information from excited or agitated individuals in person or by phone. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to constantly prioritize tasks and adapt to each individual situation in a short amount of time.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to make minor decisions in accordance with established law, regulations, and policies. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to remain calm under all types of emergency and/or emotional situations. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to perform work accurately and in detail, keeping emergency responders safe and informed. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to work long hours when necessary.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Currently possess or must obtain Iowa Online Warrant and Articles (IOWA)/National Crime Information Center (NCIC) Certification within 6 months of hire with biannual recertification for IOWA/NCIC required. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Certified Training Operator (CTO) Certification desirable.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">ESSENTIAL FUNCNTIONS/PHYSICAL REQUIREMENTS</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to read, speak, write and understand English to effectively communicate with citizens and employees by telephone, in written form, or face-to-face.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to operate telephone, computer keyboard, calculator, switchboard, teletype, photocopier, and similar electronic and manual office machines.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-family: arial, helvetica, sans-serif\">Ability to monitor and respond to all required police radio traffic.</span><br></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to sit for long periods of time for typing and computer work.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Ability to bend, reach, climb, stoop, and lift 40 lbs. for filing and records retrieval. </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">QUALIFICATIONS</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">High school diploma or equivalent required. Additional course work desirable.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">No experience is required, however, working knowledge and experience in the use of computers, records management, computer aided dispatching and/or communication equipment is preferred. </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">WORKING CONDITIONS</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Work in a 24/7 office environment on various shifts.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Work may require call in without notice for forced overtime 24/7.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Work in a potentially stressful environment.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">REQUIRED BACKGROUND CHECKS</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Criminal Background Check</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Sex Offender Registry Check</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Driving Record Check</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Drug Screen</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Pre-Employment Physical</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Polygraph</span></li>\n</ul>",
    "compensation": "$27.72/hour",
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    "jobCategoryId": "18422",
    "jobOpeningName": "Part-Time 911 Communications Operator",
    "departmentLabel": "Police/Public Safety Communications",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://cityofmarion.bamboohr.com/careers/265",
    "employmentStatusLabel": "Part-Time"
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}