After Sales Care Specialist

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    "city": "Ballston Spa",
    "region": "NY",
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    "datePosted": "2026-03-26T04:00:00.000Z",
    "description": "<h2>Job Posting information</h2>\n<p><strong>Build Your Career with Curtis Lumber! </strong></p>\n<p> </p>\n<p>Founded in 1890, Curtis Lumber is a family owned and operated building materials retailer, one of 100 largest and fastest-growing in the nation. Our employees enjoy competitive pay and excellent benefits coupled with ideal business hours allowing for a healthy work life balance. We recognize our employees hard work and dedication are the driving force of our success, and we continually look for ways to reward them.</p>\n<p> </p>\n<p>After Care Sales Specialists are responsible for expediting special product line needs in the area of warranty or non-warranty, repairs, minor installation, product complaints, etc. Focus is the Andersen Dealer Service Network and Therma-Tru warranty programs, however, may include other product issues.</p>\n<p> </p>\n<p><strong><em>Starting pay range $24.00 - $25.00 an hour!</em></strong></p>\n<ul>\n <li>Visiting jobsites to resolve service issues by <strong>performing service or maintenance</strong>.</li>\n <li>Filling out Service Job paperwork completely and accurately.</li>\n <li>Collecting service fees from customers in the field and properly processing them through the point-of-sale system.</li>\n <li>Properly maintain stock service inventory on the service truck and keep truck neat and clean.</li>\n <li>Maintain and inventory of service tools.</li>\n <li>Pick and load service parts onto the truck.</li>\n <li>Communicate with various parties involved in completing service such as homeowners or contractors, Curtis Lumber sales staff, vendor service persons and Curtis service coordinator to resolve issues in a timely manner.</li>\n <li>Inform customers about the product so they are aware of available enhancement and upgrade options for their homes.  The intention is to develop sales leads for increased company profit.</li>\n <li>Develop new and existing skills through educational programs with both company provided and self-directed training.</li>\n <li>Comply with all Company policies including conduct and safety.</li>\n <li>Adhere to Company operational and security policies.</li>\n <li>Adhere to dress code and proper personal hygiene.</li>\n <li>Adhere to scheduled hours/work week.</li>\n <li>Willing to become a member of a committee/team for current or new programs to ensure their success.</li>\n <li>Attendance at Company/store meetings, seminars, product knowledge training, clinics, etc. is mandatory. </li>\n</ul>\n<p>Other duties may be assigned.</p>\n<p> </p>\n<p><strong>Learn More about our After Care Service: </strong> </p>\n<p>https://www.curtislumber.com/tools/andersen-windows-warranty-service</p>\n<p> </p>\n<p>At Curtis Lumber we embrace a culture of accountability and safety. Join us, and you’ll quickly see everything that sets us apart is also what brings us together.</p>\n<p> </p>\n<p>If you are ready to Build your Career, apply now to connect with our Recruitment team today!</p>\n<p><strong> </strong></p>\n<p> </p>\n<p><strong>PERKS FOR OUR PEOPLE!</strong></p>\n<p>Comprehensive Benefit Package - Medical, Dental, Vision <strong>• </strong>Competitive Wages <strong>• </strong>401k with Company Match <strong>•</strong> Ideal Retail Hours <strong>•</strong> Paid Holidays & PTO <strong>•</strong> Bereavement Pay <strong>•</strong> Profit Sharing <strong>•</strong> 529 College Savings <strong>•</strong> Employee Assistance Program <strong>• </strong>Tuition Reimbursement <strong>• </strong>Boot Reimbursement <strong>• </strong>Employee Discount <strong>• </strong>Community Events <strong>• </strong>Employee Referral Program</p>\n<p> </p>\n<p><strong>Email us: </strong><strong>[email protected]</strong></p>\n<p><strong>Facebook: @curtislumbercareers</strong></p>\n<p><strong>YouTube: @curtislumbercareers</strong></p>\n<p><strong>https://www.curtislumber.com/employment/</strong></p>",
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          "postalCode": "12020",
          "addressRegion": "NY",
          "streetAddress": "885 State Route 67",
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