Manager, Nonprofit Customer Success

{
  "content_hash": "9fba7ae0b8be5e2521b69886771929c2fcb36814f07750213493a74ce0961b77",
  "source_hash": "07b6f3e8646074fe87feb9599f2ca0a7332f4759b4b2b217338bbdea69d34bc5",
  "last_changed_at": "2026-06-06T07:55:21.894Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "San Francisco",
    "city": "San Francisco",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.75
  },
  "salary_max": 219000,
  "salary_min": 155000,
  "inferred_at": "2026-06-06T19:19:54.682Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "San Francisco",
      "city": "San Francisco",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.75
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Responsibilities:",
      "content": "\n<li>Scale the end-to-end customer experience, including onboarding, product adoption, usage, and implementation of best practices and growth&nbsp;</li>\n<li>Train, develop, and mentor a team of 7 Customer Success Managers</li>\n<li>Leading our recruiting strategy to attract and hire high-quality candidates</li>\n<li>Coach the team to deliver value for our customers by enabling them to use Windfall’s solution to meet their business objectives</li>\n<li>Coach the team to develop and execute a comprehensive Account Growth Strategy (e.g., land-and-expand strategies, value mapping) to significantly increase usage, adoption, and ultimately, lifetime value and revenue</li>\n<li>Coach the team to identify new opportunities within nonprofit accounts, including potential for increased fundraising and enhanced analytics</li>\n<li>Lead Executive Business Reviews (EBRs) with client C-level/SVP sponsors, focused on quantifiable Return on Investment (ROI), realized business value, and alignment on future strategic objectives</li>\n<li>Coach the team to proactively manage relationships within customers’ teams, including multi-threading across departments and levels, and adapting to customer team hires and departures</li>\n<li>Serve as a trusted advisor and industry expert, translating Windfall's data intelligence into high-impact business outcomes for the client</li>\n<li>Develop internal playbooks and customer-facing content, including best practices guides and thought leadership pieces</li>\n<li>Develop and implement efficient processes to enhance customer engagement and satisfaction</li>\n<li>Lead strategic initiatives and influence the Customer Success roadmap by synthesizing the needs of our nonprofit customers and translating them into actionable organizational improvements</li>\n<li>Partner with other Windfall departments on internal enablement, webinars, and internal or customer-facing documentation</li>\n<li>Lead efforts to validate and enhance the effectiveness of Windfall's offerings through product feature requests, feedback, and discussions</li>\n"
    },
    {
      "text": "Requirements:",
      "content": "\n<li>At least 8 years of experience in analytical, customer-facing roles (e.g., customer success, consulting, solution consulting, implementations, growth strategy), with a minimum of 3 years leading Customer Success teams</li>\n<li>Experience developing success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers</li>\n<li>Exceptional forecasting acumen and operational rigor, with proven experience identifying risk and growth signals to maintain forecast accuracy and drive commercial discussions</li>\n<li>Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship</li>\n<li>Deep understanding of how data intelligence impacts go-to-market strategies, specifically in areas like digital marketing and performance measurement&nbsp;</li>\n<li>Established track record of building relationships and presenting to Directors, VPs, and C-level executives</li>\n<li>Passion for learning</li>\n<li>Experience with CRMs (e.g. Salesforce or Bloomerang)</li>\n<li>Strong presentation design and delivery skills</li>\n<li>Highly organized with good attention to detail</li>\n<li>Excellent verbal &amp; written communication skills</li>\n"
    },
    {
      "text": "Preferred Requirements:",
      "content": "\n<li>Bachelor's degree from a top-tier university, MBA a plus</li>\n<li>Background in nonprofit fundraising&nbsp;</li>\n<li>Understanding of consumer financial data, signals of wealth</li>\n<li>Basic knowledge of data science</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1771448579573,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success",
    "location": "San Francisco",
    "commitment": "Full-Time",
    "allLocations": [
      "San Francisco"
    ]
  },
  "salaryRange": {
    "max": 219000,
    "min": 155000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "onsite"
}