RoadWatch Specialist

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    "requisitionDescription": "<div><p id=\"isPasted\">Our Call Center Representative / RoadWatch Specialist position could be just the spot to start your career with XTRA Lease. If you have a passion for helping customers and at least two years of call center or dispatch experience this job could be a good fit for you. And don&rsquo;t worry, you don&rsquo;t need to have a mechanical background; we&rsquo;ll teach you the basic mechanics!</p><p><strong>As an agent in our RoadWatch department your typical day would include:</strong></p><ul><li>Contacting repair vendors to obtain repair cost and updating vendor databases</li><li>Issuing purchase orders to vendors for work performed on trailers</li><li>Communicating professionally with customers and repair vendors</li><li>Multitasking between service request and other administrative responsibilities</li><li>Reviewing and reconciling invoices for payment</li><li>Updating computer systems and analyzing relevant reports</li></ul><p><strong>Job Requirements:</strong></p><ul><li>Past call center or dispatching experience strongly preferred</li><li>Demonstrated over-the-phone customer support/customer service skills</li><li>Schedule: Working hours are 2:45 PM to 10:45 PM, 5 days/week, with occasional opportunity to take overtime hours.</li><li>Days off are scheduled as two consecutive days, anticipated as Friday/Saturday, Saturday/Sunday, or Sunday/Monday most weeks.</li><li>Willingness to work during holidays as scheduled</li></ul><p>As an agent in our RoadWatch department, you&rsquo;ll need customer service skills to communicate in a sincere and helpful manner. The people who succeed in our RoadWatch department have the ability to consistently maintain a high productivity level throughout the entire business day by contacting vendors and updating their provider profiles, while maintaining the flexibility to turn their attention to a customer as soon as the phone rings. They communicate with others in a sincere, professional and helpful manner and present ideas or information through the use of proper grammar, vocabulary, and tone. Hard work and professional dedication will earn rewards of a competitive compensation package which includes full benefits.</p><p><strong>About Us</strong><br>XTRA Lease is the leader in the truck-trailer rental industry in North America. We&rsquo;re not truckers, but we&rsquo;re proud to support the transportation industry. For more than 50 years, our team has focused on providing &ldquo;the box&rdquo; to trucking companies that supply manufacturing plants, grocery stores, and distribution centers with the products used in daily life. And as a subsidiary of Berkshire Hathaway, we have the financial backing to support our customers, and give our employees a level of stability that&rsquo;s hard to beat. Our corporate headquarters are located in desirable Clayton, MO.</p></div>\n",
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