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Home › Companies › 5a535e46 3012 42f1 Ad1b 3a99b2a252d1 19000101 000001 › Loan Services Senior Specialist

Loan Services Senior Specialist

5a535e46 3012 42f1 Ad1b 3a99b2a252d1 19000101 000001 · Main Office, Glens Falls, NY, US, Glens Falls, NY · Active · $21–$25 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company5a535e46 3012 42f1 Ad1b 3a99b2a252d1 19000101 000001
TitleLoan Services Senior Specialist
Normalized title-
Department / team-
LocationMain, NY, United States
Work model-
Employment type-
Salary$21–$25 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-03 / 2026-06-04
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 5a535e46 3012 42f1 Ad1b 3a99b2a252d1 19000101 000001.Open
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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Main.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company5a535e46 3012 42f1 Ad1b 3a99b2a252d1 19000101 000001
Sourceba152732-25b4-4ef1-8794-9088fe8b500f
ATS providerADP Workforce Now Recruiting

Description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Loan Services team as: Loan Services Senior Specialist This opportunity may be perfect for you if you have experience in: > Works Collaboratively in a team environment to support the accurate and timely servicing of loans > Superb Customer Service Skills with ability to resolve customer inquires > Excellent Attention to Detail and Task Prioritizations skills About this position: The Loan Services Senior Specialist ensures that issues are identified and resolved and recognize when escalation is necessary. Responsibilities will also include quality control of data and accurate tracking and reporting of exceptions. Evaluate and identify process improvements. Provide operational support to branches and assist management with coordinating tasks. Essential Job Functions: > Provide training, support, and guidance as appropriate to co-workers and customers. > Assist with training the team through day-to-day operations, projects, and special assignments to meet department and Company goals. > Provide consistent, outstanding internal customer service by anticipating and reacting to customer needs. > Formulate and implement strategies and processes to achieve department goals in timely manner. > Oversee critical tasks in absence of Team Lead or Management. > Research data for management reports, audits, and projects as assigned. > Process and review data for proper authorizations and compliance meeting all department policies and procedures. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: > Associate degree or equivalent experience preferred > 3 years of experience in banking and/or customer service preferred Skills/Knowledge: > Extensive knowledge of banking rules and regulations pertaining to loan accounts > Proven ability to analyze and solve problems > Proficient in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint Physical Demands and Work Environment: > Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time > Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations > Ability to lift and/or move up to 15 pounds > Work is performed primarily in a professional office environment Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $21.00-$25.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Full job record

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Source IDba152732-25b4-4ef1-8794-9088fe8b500f
Board IDba152732-25b4-4ef1-8794-9088fe8b500f
Provideradp_workforcenow
Provider Job Key579294
TitleLoan Services Senior Specialist
Normalized Title—
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Activeyes
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Department—
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Employment Type—
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CountryUnited States
RegionNY
CityMain
Salary Raw21 To 25 (USD) Hourly
Salary Min21
Salary Max25
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First Seen At2026-06-04 09:11:11Z
Last Seen At2026-06-06 12:46:41Z
Last Checked At2026-06-06 12:46:41Z
Last Changed At2026-06-06 12:46:41Z
Inactive At—
Source Posted At2026-06-03 16:34:00Z
Source Updated At—
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    "requisitionDescription": "<div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;' data-pasted=\"true\"><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our <strong>Loan Services&nbsp;</strong>team as:&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#A80000;'>Loan Services Senior Specialist</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>This opportunity may be perfect for you if you have experience in:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Works Collaboratively in a team environment to support the accurate and timely servicing of loans</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Superb Customer Service Skills with ability to resolve customer inquires</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Excellent Attention to Detail and Task Prioritizations skills</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><u><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>About this position:</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>The Loan Services Senior Specialist ensures that issues are identified and resolved and recognize when escalation is necessary. Responsibilities will also include quality control of data and accurate tracking and reporting of exceptions. Evaluate and identify process improvements. Provide operational support to branches and assist management with coordinating tasks.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><u><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>Essential Job Functions:</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Provide training, support, and guidance as appropriate to co-workers and customers.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Assist with training the team through day-to-day operations, projects, and special assignments to meet department and Company goals.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Provide consistent, outstanding internal customer service by anticipating and reacting to customer needs.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Formulate and implement strategies and processes to achieve department goals in timely manner.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Oversee critical tasks in absence of Team Lead or Management.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Research data for management reports, audits, and projects as assigned.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Process and review data for proper authorizations and compliance meeting all department policies and procedures.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>What you will need to thrive in this role:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>Education/Certifications:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Associate degree or equivalent experience preferred</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; 3 years of experience in banking and/or customer service preferred</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;'><strong><span style='font-size:14px;line-height:107%;font-family:\"Arial\",sans-serif;'>Skills/Knowledge:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Extensive knowledge of banking rules and regulations pertaining to loan accounts</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Proven ability to analyze and solve problems</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&gt; Proficient in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><strong><u><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><strong><u><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>Physical Demands and Work Environment:</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;line-height:107%;font-family:\"Arial\",sans-serif;'>&gt; Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;line-height:107%;font-family:\"Arial\",sans-serif;'>&gt; Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;line-height:107%;font-family:\"Arial\",sans-serif;'>&gt; Ability to lift and/or move up to 15 pounds</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;text-align:justify;'><span style='font-size:14px;line-height:107%;font-family:\"Arial\",sans-serif;'>&gt; Work is performed primarily in a professional office environment</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><strong><span style='font-size:14px;font-family:\"Arial\",sans-serif;'>What we will bring to the table:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; Medical, Dental, and Vision Insurance and Flexible Spending Plan</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; Education and Tuition Reimbursement</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>&gt; Employee Assistance Program for our employees and their immediate family members</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;'>We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation&rsquo;s leading publications and bank-rating firms.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size:14px;line-height:107%;font-family:\"Arial\",sans-serif;'>The salary range for this position is $21.00-$25.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company&rsquo;s annual bonus program, subject to individual and company performance.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size:14px;font-family:\"Arial\",sans-serif;color:black;background:white;'>L1-st1</span></p><p><br></p><p><br></p></div>\n",
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