Customer Contact Assistant | Evenings

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    "ExternalDescriptionStr": "<p style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Find your purpose with a rewarding position on our Call Center Team as a&nbsp;Customer Contact Assistant! &nbsp;The Customer Contact Assistant will work at the CentraCare Plaza in St. Cloud within a fast-paced team structured environment. &nbsp;The Customer Contact Assistant will use a PC based call handling system to manage inbound and outbound communications for CentraCare. You will be responsible for a high volume of calls, both routine and complex, along with internal departmental calls. You will work closely with Providers, Nursing staff, Administration, Patients, and Community to meet their needs. Position may include the opportunity to work from home in a hybrid capacity.</span></p><p style=\"margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Schedule:&nbsp;</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Full Time | 80 Hours Every Two Weeks</span><ul style=\"list-style-type: circle;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Afternoon/Eve: &nbsp;8-hour Shifts | 12:30 pm - 9 pm | Every Other Weekend Rotation</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Week 1 (M, T, W, Th, Sat) Week 2 &nbsp;(Sun, T, W, Th, F)</span></li></ul></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Training for this position is on-site at CentraCare Plaza; hybrid options after successful in-office training</span></li></ul><p style=\"margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Pay and Benefits:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Minimum hourly rate of $19.15 per hour; exact rate of pay determined by years of related experience</span><ul style=\"list-style-type: circle;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Pay range: $19.15-$28.71 per hour</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Evening shift differential of $1.00/hr; weekend shift differential of $1.05/hr</span></li></ul></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Full time&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://jobs.centracare.com/us/en/benefits\"><span style=\"font-size: 11pt; line-height: 115%;\">benefits</span></a><span style=\"font-size: 11pt; line-height: 115%;\">: medical, dental, PTO, retirement, employee discounts and more!</span></li></ul><p style=\"margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Qualifications:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">High school diploma or equivalent required.</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong customer service, verbal and written communication skills required.</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Typing skill of 40 wpm along with general computer and Microsoft Office experience.</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">One to two year post high school training in clerical, secretarial or PC based phone system preferred.</span></li></ul><p style=\"margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Core Functions:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Using a PC based phone system to manage incoming and outgoing communications for CentraCare hospitals, clinics, and providers.</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Receive calls from the public and provide appropriate information when available or route to the appropriate department as necessary.</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Asks clarifying questions to determine the nature of requests and responds in a timely fashion using established protocols and procedures.&nbsp;</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">The ability to navigate a computer-based information system to find appropriate information.</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Monitors Medical Messaging que, to provide continued coverage for on-call providers as well as medical personnel and support staff.&nbsp;</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Update On-Call schedules and information as requested for immediate needs of the department.&nbsp;</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Process consults and courtesies for patient referral to other specialty physicians.&nbsp;</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-size: 11pt; line-height: 115%;\">Able to effectively utilize multiple applications such as but not limited to: Amtelco suite of products, Microsoft Office, EPIC, and department databases.&nbsp;</span></li></ul><p>&nbsp;</p><p><br><span style=\"font-family: Tahoma;\">CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.</span><br>&nbsp;</p>",
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