Customer Experience (CX) Agent

{
  "content_hash": "15f63f467ff9cf4412141abc4407f01f690126ad5fe33c68a920b1b49cce16a9",
  "source_hash": "a1e7d3b7d2b53d2a8079bfbb1570bcb0d12862adbb5a2f36c1737107528cf060",
  "last_changed_at": "2026-06-10T10:25:18.070Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "London, London, City of, SW100XE, United Kingdom",
    "city": "London",
    "region": "London, City of",
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T10:04:38.113Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "London, London, City of, SW100XE, United Kingdom",
      "city": "London",
      "region": "London, City of",
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "894",
    "isRemote": null,
    "location": {
      "city": "London",
      "state": "London, City of"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18234",
    "locationType": "2",
    "jobOpeningName": "Customer Experience (CX) Agent",
    "departmentLabel": "Sales International",
    "employmentStatusLabel": "Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "London",
      "state": "London, City of",
      "postalCode": "SW100XE",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-06-09",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">At Phillip Jeffries, we believe the most beautiful spaces begin with meaningful connections. Since our start in a family garage in 1976, we have grown into a global luxury wallcovering brand trusted by the world’s top designers and architects. Today, our curated collections and dedication to exceptional service set the standard in the industry. That kind of reputation is built by passionate people who know how to sell not just a product, but a story.</span></p>\n<p><br><br></p>\n\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">We are looking for a Customer Experience (CX) Agent based in London to join our International Sales team. In this role, you will deliver a high-touch client experience while representing a brand defined by creativity, craftsmanship, and a strong, collaborative culture.</span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">This role reports to the CX Manager and follows a hybrid schedule of three days in the office and two days remote. During the first 90 days of training, you will be expected onsite four days per week, Monday through Thursday.</span></p>\n\n<p><br><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">What You’ll Do</span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">As a CX Agent, you will play a critical role in supporting our international customers and internal teams through every stage of the order process.</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Accurately enter purchase and sales orders</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Prepare shipping documents including customs forms and packing slips</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Track shipments and provide timely updates to clients</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Communicating with  customers by phone and email</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Follow up on memos, reserves, and customer inquiries</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Provide thoughtful and efficient solutions to any claims or concerns</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Collaborate across departments to ensure smooth operations and client satisfaction</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"color: rgb(34, 34, 34)\"> Must have:</span></span><span style=\"color: rgb(34, 34, 34)\"> </span></span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Located in <span style=\"font-weight: bold\">London or Greater London</span></span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">At least 2 years of experience in customer service, sales support, or data entry</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Fluency in an additional European language is a plus</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">An interest in luxury interiors and high-end design</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Excellent verbal and written communication skills</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Strong Excel and data management skills</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Ability to manage multiple priorities with care and precision</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">A collaborative, can-do attitude with strong follow-up habits</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Experience working in a fast-paced, team-oriented environment</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Comfortable with a <span style=\"font-weight: bold\">hybrid work schedule</span> combining office and remote days</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Why Phillip Jeffries?</span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.</span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Compensation Benefits:</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Competitive salary</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Company bonus program</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Annual Cost of Living Increase</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Other PJ Perks &amp; Benefits:</span></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Paid days off per calendar year</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Paid holidays</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Detailed onboarding plans that outline 30/60/90 goals and trainings.</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Earn Paid time off for community service - Up to 3 days per year</span></li>\n<li><span style=\"font-family: georgia, palatino; font-size: 12pt\">Employee Discount on PJ Wallcoverings</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">About Us:</span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years.  With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at <a href=\"http://www.phillipjeffries.com/\" target=\"_blank\" rel=\"noopener noreferrer\">www.phillipjeffries.com</a>.</span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\">Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.</span></p>",
    "compensation": null,
    "departmentId": "18234",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Experience (CX) Agent",
    "departmentLabel": "Sales International",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://phillipj.bamboohr.com/careers/894",
    "employmentStatusLabel": "Full Time"
  }
}