Program Support Coordinator

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    "jobShift": "Day Hours",
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    "description": "<p style=\"text-align:justify\"><strong><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#fa4616\">Status:&nbsp;</span>Full-time, Non-exempt<br />\n<span style=\"color:#fa4616\">Salary:</span> $24.04 - $26.44 per hour<br />\n<span style=\"color:#fa4616\">Reports to:</span> Director of Youth Programs</span></strong></p>\n\n<hr />\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#fa4616\"><strong>About YWCA Central Carolinas</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">YWCA Central Carolinas is on a mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. Since 1902, YWCA has evolved to meet the needs of the surrounding community. Today, our programs include transitional housing, youth literacy programs, racial justice and advocacy work, and a co-ed fitness center.</span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">YWCA&rsquo;s youth literacy program provides year-round, out-of-school programming for students from low-income households in four Youth Learning Centers in Mecklenburg and Union Counties. Offered after school each day and all-day during breaks, teacher workdays and 8 weeks of summer, the literacy-focused program supplements students&rsquo; classroom learning with the goal of improving each child&rsquo;s reading ability and supporting students holistically as they pursue their literacy goals.&nbsp;</span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#fa4616\"><strong>Position Objectives</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The Program Support Coordinator provides support and implements best practices for daily academic engagement, managing student assessments and coordinating program resources to support youth within the K &ndash; 5 literacy-based year-round, after-school and out-of-school full day programming for all centers in Mecklenburg and Union counties.&nbsp;&nbsp;</span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">This position must be available to provide support to center staff as needed during the work day and rotate to work out of each center weekly to provide onsite coaching and support while youth are present. After-school hours of care are generally Monday &ndash; Friday, 2:30pm &ndash; 6:00pm and 9:00am &ndash; 5:00pm during school breaks, teacher workdays and planned school closures. Staff are expected to have office hours for administrative tasks the first part of the day and during blackout dates. Ability to work weekends and evenings on occasion. Must be able to travel to each center weekly to support center staff.&nbsp;</span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#fa4616\"><strong>Effectively Supports the Department of Youth Programs &ndash; 50%</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Supports program staff in the design and implementation of workshops, meetings, demonstrations and other learning opportunities for youth and families.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">In coordination with the admin team, helps determine and communicate department goals.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintains knowledge of current practices in the field of family empowerment and participates in staff development and professional growth opportunities.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assists the Team Leads and center staff in the planning and implementation of monthly schedule of activities including computer-based literacy programs, special activities, field trips, support services, swim lessons, winter celebrations, other program-wide events and health and wellness activities.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Available as needed at centers to cover critical duties for short-term absences, acting as the primary contact for the center for families, community partners and co-workers. Provides coaching and support when center staff need hands on training.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintains line of sight visual supervision of all youth to ensure safety and security when working around children.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assists with transportation services for off-site events for youth as needed.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">In coordination with Team Leads, creates, communicates and manages the youth programs monthly and annual calendars.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">In coordination with the DYP admin team, keeps staff updated on policy changes, procedures, forms and general department changes.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Provides technical support, instruction and coaching for center staff on a regular basis. Reports feedback to staff and Director in a timely manner after each onsite review session.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Oversees literacy curriculum and support for all centers to ensure diagnostic assessments reflect marked improvements.</span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#fa4616\"><strong>Collaborates with the Community &ndash; 20%</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Upon request and oversight by the Director, may act as a liaison between families, schools and community organizations; fostering collaborations and establishing partnerships.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assists the Director in facilitating community involvement in programs and supports advocacy efforts to positively influence public policy, programs and services for youths and families.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assists with community needs and works with Director to develop new services as appropriate for youths and families.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Schedules youth programs collective event activities with external partners serving all centers as determined by the Director.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Works closely and collaborates with facility partners (parks and rec, housing authority, etc.) to build and maintain positive relationship.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Makes regular visits to Second Harvest and other partner organizations to secure incentives and needed items for youth and families.&nbsp;</span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#fa4616\"><strong>Manages the Volunteer Program &amp; In-Kind Donations &ndash; 10%</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Manages volunteers for all centers, including supporting with onboarding and placement. Works with center staff to match program needs with interested volunteers.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Oversees volunteer orientation and training.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Manages in-kind donations in coordination with center staff and Philanthropy.&nbsp;</span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#fa4616\"><strong>Supports Funding Assistance and Data Management &ndash; 20%</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Database administrator for Amira ensuring child records, reporting and programming are maintained and updated in a timely manner. Provides onsite training and support for staff as needed.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assists the Director in preparing and submitting proposals for funding and other forms of support through grants, volunteer/tutors, community agencies and corporate gifts.</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Provides pertinent information and outcome measurements to support the development of program and grant reports for funding.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Updates and manages the department&rsquo;s monthly literacy report process.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assists in the timely preparation and submission of program reports including child nutrition, compiling necessary data from Youth Learning Center staff by established deadline.&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Understands financial reports, applies data to assess business effectiveness and efficiency and acts in a fiscally responsible manner.</span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#fa4616\"><strong>Education and Experience</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Bachelor&rsquo;s Degree in Education, Social Work, Sociology or equivalent education and/or experience required. Four years of experience working with families in a support role required. &nbsp;Experience in as an educator for K &ndash; 5 with coaching teachers strongly preferred. Effective communication skills both oral and written are required. Highly organized and detail oriented with strong attention to detail. Proficient computer skills needed to carry out duties of the position (Microsoft, database administration for learning tool, etc.). Classroom and teacher coaching experience strongly preferred. Knowledge of available community resources and services, social services concepts and principles, crisis intervention techniques, principles of child development and early childhood education and strategies for outcome measurements preferred. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in the face of conflict, crisis or changing priorities. Bilingual in English/Spanish a plus.</span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be at least 21 years or older. A valid North Carolina or South Carolina driver license with three years of driving experience required. Position requires all youth program staff to drive a personal vehicle to the main YWCA campus regularly and drive a 15-passenger bus for program transportation needs. An AHA or Red Cross endorsed Adult/Child CPR, AED, First Aid certification is required and must be maintained while in this role.&nbsp;</span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#fa4616\"><strong>Benefits</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Medical Insurance</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Dental Insurance</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Vision Insurance</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Life Insurance</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Long-term Disability Insurance</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Short-term Disability Insurance</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Flexible Spending Account/Health Savings Account</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Dependent Flexible Spending Account</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">9 Paid Holidays and 3 Floater Holidays&nbsp;</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">19 days of Paid Time Off (increases in accrual at 2, 5, 7 and 10 years of employment)</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Extended Sick Leave</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Family Leave</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Volunteer Time Off</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">403(b) Retirement</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">YWCA Retirement Fund (7% contribution made on your behalf after 2 years of employment)</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Employee Assistance Program</span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Free YWCA Fitness Center Employee Membership (discounted family membership available)</span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#fa4616\"><strong>Physical Requirements</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable &nbsp; &nbsp;individuals with disabilities to perform their job. Required certifications for the position may have stricter physical requirements and when those conflict with the job description, YWCA will follow the requirements in the certification.&nbsp;</span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">While performing the duties of this job, the individual is regularly required to talk or hear. Specific vision abilities required by this job include close and distant vision required for monitoring and maintaining safety of youth. Must be able to scan the room continuously and maintain line of sight for youth in care. Must communicate clearly, including projecting voice across distances. Must be able to hear noises and signs of distress. Occasionally required to remain stationary while working on administrative tasks and perform repetitive motion tasks that may include the wrists, hands and/or fingers. Must be able to operate standard office equipment and keyboard. Frequently required to stand, stoop, kneel, crouch, bend, walk, jump, reach with hands, arms and legs. Ability to lift and move 40 pounds. Must practice proper body mechanics to prevent injury. &nbsp;Must be emotionally and physically fit to care for youth on a daily basis and not be on any medication that would affect the ability to maintain safety while working with youth.</span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Required to ensure the safety and well-being of individuals by acting decisively and compassionately in high-pressure situations, including, but not limited to: the fire alarm being sounded, inclement weather, building evacuations, shelter in place and other emergencies. Must be able to perform all physical requirements for emergency CPR, AED and First Aid.&nbsp;</span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#fa4616\"><strong>Other Information</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Employment with YWCA Central Carolinas is contingent on successfully passing all of our pre-employment screenings, including but not limited to: a drug screening, reference checks, proof of certification (if applicable) and a background check. If applicable to the position, YWCA Central Carolinas employment may be contingent on a candidate meeting driver approval criterion as determined by motor vehicle record background check.&nbsp;</span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,Helvetica,sans-serif\">YWCA fully subscribes to the principles of equal employment opportunity and is committed to complying with all regulations under federal, state and local law. Recruiting and employment decisions are based on qualifications and capabilities to perform the essential functions of the job.</span></p>\n",
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Since 1902, YWCA has evolved to meet the needs of the surrounding community. Today, our programs include transitional housing, youth literacy programs, racial justice and advocacy work, and a co-ed fitness center.\\n\\nYWCA&rsquo;s youth literacy program provides year-round, out-of-school programming for students from low-income households in four Youth Learning Centers in Mecklenburg and Union Counties. Offered after school each day and all-day during breaks, teacher workdays and 8 weeks of summer, the literacy-focused program supplements students&rsquo; classroom learning with the goal of improving each child&rsquo;s reading ability and supporting students holistically as they pursue their literacy goals.&nbsp;\\n\\nPosition Objectives\\n\\nThe Program Support Coordinator provides support and implements best practices for daily academic engagement, managing student assessments and coordinating program resources to support youth within the K &ndash; 5 literacy-based year-round, after-school and out-of-school full day programming for all centers in Mecklenburg and Union counties.&nbsp;&nbsp;\\n\\nThis position must be available to provide support to center staff as needed during the work day and rotate to work out of each center weekly to provide onsite coaching and support while youth are present. After-school hours of care are generally Monday &ndash; Friday, 2:30pm &ndash; 6:00pm and 9:00am &ndash; 5:00pm during school breaks, teacher workdays and planned school closures. Staff are expected to have office hours for administrative tasks the first part of the day and during blackout dates. Ability to work weekends and evenings on occasion. Must be able to travel to each center weekly to support center staff.&nbsp;\\n\\nEffectively Supports the Department of Youth Programs &ndash; 50%\\n\\n\\n\\tSupports program staff in the design and implementation of workshops, meetings, demonstrations and other learning opportunities for youth and families.\\n\\tIn coordination with the admin team, helps determine and communicate department goals.\\n\\tMaintains knowledge of current practices in the field of family empowerment and participates in staff development and professional growth opportunities.\\n\\tAssists the Team Leads and center staff in the planning and implementation of monthly schedule of activities including computer-based literacy programs, special activities, field trips, support services, swim lessons, winter celebrations, other program-wide events and health and wellness activities.\\n\\tAvailable as needed at centers to cover critical duties for short-term absences, acting as the primary contact for the center for families, community partners and co-workers. Provides coaching and support when center staff need hands on training.\\n\\tMaintains line of sight visual supervision of all youth to ensure safety and security when working around children.\\n\\tAssists with transportation services for off-site events for youth as needed.&nbsp;\\n\\tIn coordination with Team Leads, creates, communicates and manages the youth programs monthly and annual calendars.\\n\\tIn coordination with the DYP admin team, keeps staff updated on policy changes, procedures, forms and general department changes.\\n\\tProvides technical support, instruction and coaching for center staff on a regular basis. Reports feedback to staff and Director in a timely manner after each onsite review session.\\n\\tOversees literacy curriculum and support for all centers to ensure diagnostic assessments reflect marked improvements.\\n\\n\\nCollaborates with the Community &ndash; 20%\\n\\n\\n\\tUpon request and oversight by the Director, may act as a liaison between families, schools and community organizations; fostering collaborations and establishing partnerships.\\n\\tAssists the Director in facilitating community involvement in programs and supports advocacy efforts to positively influence public policy, programs and services for youths and families.\\n\\tAssists with community needs and works with Director to develop new services as appropriate for youths and families.\\n\\tSchedules youth programs collective event activities with external partners serving all centers as determined by the Director.\\n\\tWorks closely and collaborates with facility partners (parks and rec, housing authority, etc.) to build and maintain positive relationship.\\n\\tMakes regular visits to Second Harvest and other partner organizations to secure incentives and needed items for youth and families.&nbsp;\\n\\n\\nManages the Volunteer Program &amp; In-Kind Donations &ndash; 10%\\n\\n\\n\\tManages volunteers for all centers, including supporting with onboarding and placement. Works with center staff to match program needs with interested volunteers.\\n\\tOversees volunteer orientation and training.\\n\\tManages in-kind donations in coordination with center staff and Philanthropy.&nbsp;\\n\\n\\nSupports Funding Assistance and Data Management &ndash; 20%\\n\\n\\n\\tDatabase administrator for Amira ensuring child records, reporting and programming are maintained and updated in a timely manner. Provides onsite training and support for staff as needed.\\n\\tAssists the Director in preparing and submitting proposals for funding and other forms of support through grants, volunteer/tutors, community agencies and corporate gifts.\\n\\tProvides pertinent information and outcome measurements to support the development of program and grant reports for funding.&nbsp;\\n\\tUpdates and manages the department&rsquo;s monthly literacy report process.&nbsp;\\n\\tAssists in the timely preparation and submission of program reports including child nutrition, compiling necessary data from Youth Learning Center staff by established deadline.&nbsp;\\n\\tUnderstands financial reports, applies data to assess business effectiveness and efficiency and acts in a fiscally responsible manner.\\n\\n\\nEducation and Experience\\n\\nBachelor&rsquo;s Degree in Education, Social Work, Sociology or equivalent education and/or experience required. Four years of experience working with families in a support role required. &nbsp;Experience in as an educator for K &ndash; 5 with coaching teachers strongly preferred. Effective communication skills both oral and written are required. Highly organized and detail oriented with strong attention to detail. Proficient computer skills needed to carry out duties of the position (Microsoft, database administration for learning tool, etc.). Classroom and teacher coaching experience strongly preferred. Knowledge of available community resources and services, social services concepts and principles, crisis intervention techniques, principles of child development and early childhood education and strategies for outcome measurements preferred. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in the face of conflict, crisis or changing priorities. Bilingual in English/Spanish a plus.\\n\\nMust be at least 21 years or older. A valid North Carolina or South Carolina driver license with three years of driving experience required. Position requires all youth program staff to drive a personal vehicle to the main YWCA campus regularly and drive a 15-passenger bus for program transportation needs. An AHA or Red Cross endorsed Adult/Child CPR, AED, First Aid certification is required and must be maintained while in this role.&nbsp;\\n\\nBenefits\\n\\n\\n\\tMedical Insurance\\n\\tDental Insurance\\n\\tVision Insurance\\n\\tLife Insurance\\n\\tLong-term Disability Insurance\\n\\tShort-term Disability Insurance\\n\\tFlexible Spending Account/Health Savings Account\\n\\tDependent Flexible Spending Account\\n\\t9 Paid Holidays and 3 Floater Holidays&nbsp;\\n\\t19 days of Paid Time Off (increases in accrual at 2, 5, 7 and 10 years of employment)\\n\\tExtended Sick Leave\\n\\tFamily Leave\\n\\tVolunteer Time Off\\n\\t403(b) Retirement\\n\\tYWCA Retirement Fund (7% contribution made on your behalf after 2 years of employment)\\n\\tEmployee Assistance Program\\n\\tFree YWCA Fitness Center Employee Membership (discounted family membership available)\\n\\n\\nPhysical Requirements\\n\\nThe physical requirements described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable &nbsp; &nbsp;individuals with disabilities to perform their job. Required certifications for the position may have stricter physical requirements and when those conflict with the job description, YWCA will follow the requirements in the certification.&nbsp;\\n\\nWhile performing the duties of this job, the individual is regularly required to talk or hear. Specific vision abilities required by this job include close and distant vision required for monitoring and maintaining safety of youth. Must be able to scan the room continuously and maintain line of sight for youth in care. Must communicate clearly, including projecting voice across distances. Must be able to hear noises and signs of distress. Occasionally required to remain stationary while working on administrative tasks and perform repetitive motion tasks that may include the wrists, hands and/or fingers. Must be able to operate standard office equipment and keyboard. Frequently required to stand, stoop, kneel, crouch, bend, walk, jump, reach with hands, arms and legs. Ability to lift and move 40 pounds. Must practice proper body mechanics to prevent injury. &nbsp;Must be emotionally and physically fit to care for youth on a daily basis and not be on any medication that would affect the ability to maintain safety while working with youth.\\n\\nRequired to ensure the safety and well-being of individuals by acting decisively and compassionately in high-pressure situations, including, but not limited to: the fire alarm being sounded, inclement weather, building evacuations, shelter in place and other emergencies. Must be able to perform all physical requirements for emergency CPR, AED and First Aid.&nbsp;\\n\\nOther Information\\n\\nEmployment with YWCA Central Carolinas is contingent on successfully passing all of our pre-employment screenings, including but not limited to: a drug screening, reference checks, proof of certification (if applicable) and a background check. If applicable to the position, YWCA Central Carolinas employment may be contingent on a candidate meeting driver approval criterion as determined by motor vehicle record background check.&nbsp;\\n\\nYWCA fully subscribes to the principles of equal employment opportunity and is committed to complying with all regulations under federal, state and local law. Recruiting and employment decisions are based on qualifications and capabilities to perform the essential functions of the job.\\nQualifications\",\"responsibilities\":\"Status:&nbsp;Full-time, Non-exempt\\nSalary: $24.04 - $26.44 per hour\\nReports to: Director of Youth Programs\\n\\n\\nAbout YWCA Central Carolinas\\n\\nYWCA Central Carolinas is on a mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. Since 1902, YWCA has evolved to meet the needs of the surrounding community. Today, our programs include transitional housing, youth literacy programs, racial justice and advocacy work, and a co-ed fitness center.\\n\\nYWCA&rsquo;s youth literacy program provides year-round, out-of-school programming for students from low-income households in four Youth Learning Centers in Mecklenburg and Union Counties. Offered after school each day and all-day during breaks, teacher workdays and 8 weeks of summer, the literacy-focused program supplements students&rsquo; classroom learning with the goal of improving each child&rsquo;s reading ability and supporting students holistically as they pursue their literacy goals.&nbsp;\\n\\nPosition Objectives\\n\\nThe Program Support Coordinator provides support and implements best practices for daily academic engagement, managing student assessments and coordinating program resources to support youth within the K &ndash; 5 literacy-based year-round, after-school and out-of-school full day programming for all centers in Mecklenburg and Union counties.&nbsp;&nbsp;\\n\\nThis position must be available to provide support to center staff as needed during the work day and rotate to work out of each center weekly to provide onsite coaching and support while youth are present. After-school hours of care are generally Monday &ndash; Friday, 2:30pm &ndash; 6:00pm and 9:00am &ndash; 5:00pm during school breaks, teacher workdays and planned school closures. Staff are expected to have office hours for administrative tasks the first part of the day and during blackout dates. Ability to work weekends and evenings on occasion. Must be able to travel to each center weekly to support center staff.&nbsp;\\n\\nEffectively Supports the Department of Youth Programs &ndash; 50%\\n\\n\\n\\tSupports program staff in the design and implementation of workshops, meetings, demonstrations and other learning opportunities for youth and families.\\n\\tIn coordination with the admin team, helps determine and communicate department goals.\\n\\tMaintains knowledge of current practices in the field of family empowerment and participates in staff development and professional growth opportunities.\\n\\tAssists the Team Leads and center staff in the planning and implementation of monthly schedule of activities including computer-based literacy programs, special activities, field trips, support services, swim lessons, winter celebrations, other program-wide events and health and wellness activities.\\n\\tAvailable as needed at centers to cover critical duties for short-term absences, acting as the primary contact for the center for families, community partners and co-workers. Provides coaching and support when center staff need hands on training.\\n\\tMaintains line of sight visual supervision of all youth to ensure safety and security when working around children.\\n\\tAssists with transportation services for off-site events for youth as needed.&nbsp;\\n\\tIn coordination with Team Leads, creates, communicates and manages the youth programs monthly and annual calendars.\\n\\tIn coordination with the DYP admin team, keeps staff updated on policy changes, procedures, forms and general department changes.\\n\\tProvides technical support, instruction and coaching for center staff on a regular basis. Reports feedback to staff and Director in a timely manner after each onsite review session.\\n\\tOversees literacy curriculum and support for all centers to ensure diagnostic assessments reflect marked improvements.\\n\\n\\nCollaborates with the Community &ndash; 20%\\n\\n\\n\\tUpon request and oversight by the Director, may act as a liaison between families, schools and community organizations; fostering collaborations and establishing partnerships.\\n\\tAssists the Director in facilitating community involvement in programs and supports advocacy efforts to positively influence public policy, programs and services for youths and families.\\n\\tAssists with community needs and works with Director to develop new services as appropriate for youths and families.\\n\\tSchedules youth programs collective event activities with external partners serving all centers as determined by the Director.\\n\\tWorks closely and collaborates with facility partners (parks and rec, housing authority, etc.) to build and maintain positive relationship.\\n\\tMakes regular visits to Second Harvest and other partner organizations to secure incentives and needed items for youth and families.&nbsp;\\n\\n\\nManages the Volunteer Program &amp; In-Kind Donations &ndash; 10%\\n\\n\\n\\tManages volunteers for all centers, including supporting with onboarding and placement. Works with center staff to match program needs with interested volunteers.\\n\\tOversees volunteer orientation and training.\\n\\tManages in-kind donations in coordination with center staff and Philanthropy.&nbsp;\\n\\n\\nSupports Funding Assistance and Data Management &ndash; 20%\\n\\n\\n\\tDatabase administrator for Amira ensuring child records, reporting and programming are maintained and updated in a timely manner. Provides onsite training and support for staff as needed.\\n\\tAssists the Director in preparing and submitting proposals for funding and other forms of support through grants, volunteer/tutors, community agencies and corporate gifts.\\n\\tProvides pertinent information and outcome measurements to support the development of program and grant reports for funding.&nbsp;\\n\\tUpdates and manages the department&rsquo;s monthly literacy report process.&nbsp;\\n\\tAssists in the timely preparation and submission of program reports including child nutrition, compiling necessary data from Youth Learning Center staff by established deadline.&nbsp;\\n\\tUnderstands financial reports, applies data to assess business effectiveness and efficiency and acts in a fiscally responsible manner.\\n\\n\\nEducation and Experience\\n\\nBachelor&rsquo;s Degree in Education, Social Work, Sociology or equivalent education and/or experience required. Four years of experience working with families in a support role required. &nbsp;Experience in as an educator for K &ndash; 5 with coaching teachers strongly preferred. Effective communication skills both oral and written are required. Highly organized and detail oriented with strong attention to detail. Proficient computer skills needed to carry out duties of the position (Microsoft, database administration for learning tool, etc.). Classroom and teacher coaching experience strongly preferred. Knowledge of available community resources and services, social services concepts and principles, crisis intervention techniques, principles of child development and early childhood education and strategies for outcome measurements preferred. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in the face of conflict, crisis or changing priorities. Bilingual in English/Spanish a plus.\\n\\nMust be at least 21 years or older. A valid North Carolina or South Carolina driver license with three years of driving experience required. Position requires all youth program staff to drive a personal vehicle to the main YWCA campus regularly and drive a 15-passenger bus for program transportation needs. An AHA or Red Cross endorsed Adult/Child CPR, AED, First Aid certification is required and must be maintained while in this role.&nbsp;\\n\\nBenefits\\n\\n\\n\\tMedical Insurance\\n\\tDental Insurance\\n\\tVision Insurance\\n\\tLife Insurance\\n\\tLong-term Disability Insurance\\n\\tShort-term Disability Insurance\\n\\tFlexible Spending Account/Health Savings Account\\n\\tDependent Flexible Spending Account\\n\\t9 Paid Holidays and 3 Floater Holidays&nbsp;\\n\\t19 days of Paid Time Off (increases in accrual at 2, 5, 7 and 10 years of employment)\\n\\tExtended Sick Leave\\n\\tFamily Leave\\n\\tVolunteer Time Off\\n\\t403(b) Retirement\\n\\tYWCA Retirement Fund (7% contribution made on your behalf after 2 years of employment)\\n\\tEmployee Assistance Program\\n\\tFree YWCA Fitness Center Employee Membership (discounted family membership available)\\n\\n\\nPhysical Requirements\\n\\nThe physical requirements described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable &nbsp; &nbsp;individuals with disabilities to perform their job. Required certifications for the position may have stricter physical requirements and when those conflict with the job description, YWCA will follow the requirements in the certification.&nbsp;\\n\\nWhile performing the duties of this job, the individual is regularly required to talk or hear. Specific vision abilities required by this job include close and distant vision required for monitoring and maintaining safety of youth. Must be able to scan the room continuously and maintain line of sight for youth in care. Must communicate clearly, including projecting voice across distances. Must be able to hear noises and signs of distress. Occasionally required to remain stationary while working on administrative tasks and perform repetitive motion tasks that may include the wrists, hands and/or fingers. Must be able to operate standard office equipment and keyboard. Frequently required to stand, stoop, kneel, crouch, bend, walk, jump, reach with hands, arms and legs. Ability to lift and move 40 pounds. Must practice proper body mechanics to prevent injury. &nbsp;Must be emotionally and physically fit to care for youth on a daily basis and not be on any medication that would affect the ability to maintain safety while working with youth.\\n\\nRequired to ensure the safety and well-being of individuals by acting decisively and compassionately in high-pressure situations, including, but not limited to: the fire alarm being sounded, inclement weather, building evacuations, shelter in place and other emergencies. Must be able to perform all physical requirements for emergency CPR, AED and First Aid.&nbsp;\\n\\nOther Information\\n\\nEmployment with YWCA Central Carolinas is contingent on successfully passing all of our pre-employment screenings, including but not limited to: a drug screening, reference checks, proof of certification (if applicable) and a background check. If applicable to the position, YWCA Central Carolinas employment may be contingent on a candidate meeting driver approval criterion as determined by motor vehicle record background check.&nbsp;\\n\\nYWCA fully subscribes to the principles of equal employment opportunity and is committed to complying with all regulations under federal, state and local law. Recruiting and employment decisions are based on qualifications and capabilities to perform the essential functions of the job.\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"YWCA Central Carolinas\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=F6B4CC1A331273E3E1FB7DD1FA3F953D\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3420 Park Road\",\"addressLocality\":\"Charlotte\",\"addressRegion\":\"NC\",\"postalCode\":28209,\"addressCountry\":\"USA\"}},\"industry\":\"Education/Child Care\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day Hours\"}",
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