Operations Manager, Inbound

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    "location": "Dallas-TX Fulfillment Center",
    "postedOn": "Posted 30+ Days Ago",
    "timeType": "Full time",
    "startDate": "2026-05-04",
    "externalUrl": "https://wd1.myworkdaysite.com/recruiting/cart/Cart/job/Dallas-TX-Fulfillment-Center/Operations-Manager_R-102331",
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    "jobDescription": "<p><u><b>Job Description:</b></u></p><p></p><div><div><p><b><span>Who We Are:</span></b><span> </span></p></div><div><p><span><span>We’re</span><span><span> </span>Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C,<span> </span></span><span>B2B</span><span><span> </span>and public sector organizations to unify commerce operations from product discovery to product delivery.</span></span><span> </span></p></div><div><p><span><span> </span></span><span> </span></p></div><div><p><span><span>We’re</span><span><span> </span></span><span>building toward</span><span><span> </span>a world where commerce has no bounds. Our enterprise-grade software,<span> </span></span><span>services</span><span><span> </span>and<span> </span></span><span>logistics</span><span><span> </span>infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.</span></span><span> </span></p></div><div><p><span><span> </span></span><span> </span></p></div><div><p><span><span>Our goal is to be the global backbone of commerce. To achieve it,<span> </span></span><span>we’re</span><span><span> </span>looking for entrepreneurial,<span> </span></span><span>innovative</span><span><span> </span>and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are.<span> </span></span><span>Sound</span><span><span> </span>like you?<span> </span></span><span>We’d</span><span><span> </span>love to hear from you.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Cart.com Fast Facts:</span></b><span> </span></p></div><div><ul><li><p><span><span>6,000&#43; customers worldwide</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>1,600&#43; employees globally</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>18 warehouses nationwide, totaling over<span> </span></span><span>10 million square feet</span><span><span> </span>of space</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Headquartered in Houston, TX with international offices in Mexico and Poland</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Our values:</span></b><span> </span></p></div><div><p><span><span>Cart.com is building a company that is committed to living out these 6 core values:</span></span><span> </span></p></div><div><ul><li><p><b><span>Be brand obsessed:</span></b><span><span><span> </span>Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Think beyond the box:</span></b><span><span><span> </span>“We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Don’t</span><span><span> </span>give up:</span></b><span><span><span> </span>We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Speak up:<span> </span></span></b><span><span>We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><b><span>Work together:</span></b><span><span><span> </span></span><span>We’ve</span><span><span> </span>built a team that prides itself on diversity of thought and background. Collaboration is better<span> </span></span><span>with</span><span><span> </span>contrast.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Remember to be human:</span></b><span><span><span> </span>We work hard, but we leave room for the people,<span> </span></span><span>places</span><span><span> </span>and things that we love.</span></span><span> </span></p></li></ul></div><div><p><span><span> </span></span><br /><span> </span></p></div><div><p><b><span>Onsite:</span></b><span><span> </span></span><br /><i><span>This position is open to applicants or individuals who<span> </span></span><span>are<span> </span></span><span>located</span><span><span> </span>in</span><span><span> </span>or<span> </span></span><span>around  Dallas TX</span><span><span> </span>and able to work 1st </span><span>scheduled 8AM-4PM </span><span>with flexibility for longer hours based<span> </span></span><span>off of</span><span><span> </span>business and peak needs.</span></i><span> </span></p></div><div><p><b><span>The Role</span><span>:</span></b><b><span> </span></b><span> </span></p></div><div><p><span><span>The Inbound Operations Manager leads key functions within the fulfillment center, including receiving, returns,<span> </span></span><span>putaway</span><span>, and replenishment. This role<span> </span></span><span>is responsible for</span><span><span> </span>managing inbound flow, client scheduling, and ensuring inventory accuracy across a multi-client 3PL operation serving both E-commerce (DTC) and/or Wholesale (B2B) customers.</span></span><span><span> </span></span><br /><span> </span></p></div><div><p><span><span>This leader oversees several managers and supervisors, with direct responsibility<span> </span></span><span>for  team</span><span><span> </span>members across multiple shifts. The role includes ownership of automated pick modules, kitting operations, and order fulfillment processes.</span></span><span><span> </span></span><br /><span> </span></p></div><div><p><span><span>This position plays a critical role in delivering operational excellence and client satisfaction. The ideal candidate is a results-driven, motivational leader who thrives in a dynamic, high-volume environment and is passionate about continuous improvement and team development.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>What<span> </span></span><span>You’ll</span><span><span> </span>do</span><span>:</span></b><span> </span></p></div><div><p><span><span>The Inbound Operations Manager<span> </span></span><span>is responsible for</span><span><span> </span>leading all inbound functions within the fulfillment center, including receiving, returns processing,<span> </span></span><span>putaway</span><span>, and replenishment. This role ensures smooth material flow,<span> </span></span><span>accurate</span><span><span> </span>inventory management, and effective labor planning to meet client expectations and operational goals.</span></span><span><span> </span></span><br /><span> </span></p></div><div><p><span><span>Key Responsibilities:</span></span><span> </span></p></div><div><ul><li><p><span><span>Oversee receiving, returns,<span> </span></span><span>putaway</span><span>, and replenishment operations across multiple shifts.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Manage inbound scheduling and communication with clients to ensure<span> </span></span><span>timely</span><span><span> </span>and<span> </span></span><span>accurate</span><span><span> </span>processing.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Lead and develop a team of managers, supervisors, and associates—approximately 100&#43; team members.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure staff are trained<span> </span></span><span>on</span><span><span> </span>warehouse management systems (WMS) and standard operating procedures (SOPs).</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Drive inventory accuracy through cycle counts, physical inventories, and shrink reduction strategies.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Align labor planning with client forecasts and operational capacity,<span> </span></span><span>optimizing</span><span><span> </span>performance and cost.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Monitor and improve key performance indicators (KPIs), including units per hour (UPH) and service levels.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Maintain organized forward pick and reserve locations for over 100,000 SKUs.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Communicate capacity constraints and operational needs to support company growth and efficiency.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Foster a safe, collaborative, and high-performing team environment through mentorship and consistent communication.</span></span><span> </span></p></li></ul></div><div><p><b><span>Who You Are</span><span>:</span></b><span> </span></p></div><div><ul><li><p><span><span>Detail-oriented, process-driven leader.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong<span> </span></span><span>communicator</span><span><span> </span>with client-facing skills.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Motivator who thrives on accuracy and speed.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span><span>What<span> </span></span><span>You’ve</span><span><span> </span>Done:</span></span><span> </span></p></div><div><ul><li><p><span><span>5&#43; years in operations</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>2&#43; years inbound leadership experience</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>3&#43; years supervisory/manager experience.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>WMS and inventory management systems knowledge.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience with 3PL inbound </span></span><span> </span></p></li></ul></div><div><p><b><span>Physical Work Environment:</span></b><span> </span></p></div><div><ul><li><p><span><span>Ability to work weekend 1st shift schedule</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to<span> </span></span><span>maintain</span><span><span> </span>attention and concentration for extended periods of time</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to work overtime including extended schedules during peak seasons.</span></span><span> </span></p></li></ul><p></p><div><p><span><span>Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><u><span>All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas<span> </span></span><span>for</span><span><span> </span>applicants.</span></u><span> </span></p></div></div></div><p></p><p>Cart.com<span> is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p>",
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