Home › Companies › Vouch, Inc › Head of Client Management
Head of Client Management
Vouch, Inc · Hybrid (San Francisco, CA, US), San Francisco, CA, United States · Hybrid · Active · $225,000–$275,000 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Vouch, Inc |
| Title | Head of Client Management |
| Normalized title | - |
| Department / team | Horizon - Client Management |
| Location | San Francisco, CA, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $225,000–$275,000 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-03-20 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Vouch, Inc. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in San Francisco. | Open |
| Department jobs | Active postings in Horizon - Client Management. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Vouch, Inc |
| Source | a976496c-f5b6-4bae-b8d3-a7453bd22ce2 |
| ATS provider | Rippling ATS |
Description
company
About Vouch:
Vouch is the insurance broker that powers ambition.
We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.
Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.
Why Vouch, why now?
The insurance industry is being rebuilt from the ground up — and Vouch is leading that charge. We're the preferred insurance partner to the portfolios of Y Combinator, Brex, Carta, and Andreessen Horowitz, and we're just getting started. This is a rare chance to join a growth-stage company at the inflection point: the window to define what the modern insurance brokerage looks like for the AI era is open right now, and we intend to own it.
We're not looking for people who want to maintain the status quo. We're building a team of high-performers who hold themselves to an exceptional standard, think boldly about what's possible, and take real ownership over outcomes. Our values aren't a wall poster — they're how we make decisions: Be Client Obsessed. Own It Together. Act with Integrity and Empathy. Stay Curious and Grow. Empower People.
If you want to do the most ambitious work of your career in a category that's ripe for transformation, this is your seat at the table.
What does a work environment look like at Vouch?
Vouch has employees across the U.S., with offices in San Francisco, Chicago, and New York City. This role is aligned to our New York or San Francisco office. While this role has hybrid work flexibility, we require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.
role
Why this role matters:
This is a role for someone who wants to build. As Head of Client Management, you will own the performance, standards, and culture of Vouch's client management organization. You’ll oversee three vertical pods spanning AI, Fintech/Crypto, and HLS/Consumer; while crafting the vision for future expansion. Each pod is staffed with talented Directors, Client Managers, and Client Coordinators serving some of the most innovative companies in the world. The bar for what "great" looks like in this role is high, and raising it further is the job.
You'll also play a defining role in building our Brokerage Operating System, our platform for orchestrating human expertise alongside AI agents to deliver client outcomes at a scale and quality the industry has never seen. This is the work that will determine what modern insurance brokerage actually looks like.
Reporting to the CRO, this role sits at the intersection of client experience, revenue retention, and organizational leadership. You'll be accountable for client satisfaction, retention, and account growth by driving results in deep partnership with Sales, Placement, Product & Engineering, and Finance & Operations. The leaders who will thrive here are the ones who see those partnerships not as dependencies, but as leverage.
What You’ll Do
Client Experience & Service Delivery
Own the end-to-end client experience across all three vertical pods, holding the bar high on advisory quality and service delivery Define and enforce standards for client engagement, renewal strategy, coverage review cadence, and risk advisory Serve as the senior escalation point for complex client situations, including sensitive coverage and claims matters Drive tight collaboration in your partnership with Sales to drive growth, and with Placements to translate client needs into effective market strategy and execution Work closely with Product & Engineering to shape client-facing workflows, tools, and the digital client experience
Revenue Retention & Growth
Own retention targets across the book of business, driving renewal rates and reducing churn Build and execute account expansion strategy, identifying cross-sell and upsell opportunities within existing client relationships Partner with Sales on client handoff processes to ensure smooth onboarding and strong first-year retention Use data and client health metrics to spot risk early and get ahead of it
Team Leadership & Development
Lead and develop three pod Directors, building a leadership bench that can scale with the business Oversee a team of 18 to 22 and growing, spanning Client Managers and Client Coordinators Recruit and develop ambitious client managers at every level, building clear career paths and development programs that make Vouch a place people grow Build a culture of accountability, client obsession, and continuous improvement Set performance standards, establish coaching rhythms, and create feedback practices that raise the floor across every pod
Operational Excellence
Partner with Finance & Operations on performance tracking, capacity planning, and resource allocation Drive adoption of workflows, tools, and training programs across all client management teams Build the operating rhythms — pipeline reviews, book-of-business reviews, QBRs — that create accountability and visibility across the org Design the pod model for scale as Vouch expands into new verticals and deepens existing ones
What Success Looks Like
First 30 Days: You've done a rigorous assessment of client health across all three verticals and built real relationships with your team and peers. You know where the gaps are, and you've presented a clear go-forward strategy with your top three priorities for improving service delivery and retention. First 6 Months: A consistent operating cadence is running across all pods. Performance standards and coaching rhythms are in place. Client NPS or retention metrics are moving in the right direction. And you've started building the hiring pipeline for what comes next. First Year: You've delivered against retention and account growth targets. The client management function is operating as a genuine competitive advantage. The pod model is built to compound, ready to absorb new verticals as Vouch grows. And you've developed a bench of leaders who can grow with the business.
About You
Experience
10 to 15+ years in commercial insurance brokerage, client management or account management Proven track record leading client-facing teams of 15 or more, ideally in a pod or vertical structure Deep familiarity with technology companies across SaaS, fintech, AI, and venture-backed businesses Strong command of financial lines and specialty commercial insurance products (D&O, E&O, cyber, EPL) Experience scaling client management teams in a high-growth environment Demonstrated results driving client retention, NPS improvement, and account growth
Leadership & Mindset
You get energy from building people, not just managing them You take ownership of outcomes and don't wait to be told where to focus You can operate at 30,000 feet and in the weeds on the same day, and know which one the moment calls for You hold yourself to a high standard and expect the same from your team You’re intrigued by new technologies and have been tinkering with AI tools
Communication & Presence
Trusted advisor to founders, executives, and boards Confident and clear with internal stakeholders across Sales, Placement, Product, and Finance You know how to advocate hard for clients without losing sight of business discipline
Nice to Have
Experience in a startup or insurtech environment Exposure building AI-enabled brokerage tools and workflows
Vouch provides several benefits to help you bring your best self to work:
💰 Competitive compensation and equity packages ⚕️ Health, dental, and vision insurance 🍼 Parental leave 🌴 Flexible vacation time 🪷 Wellness allowance 🛜 Technology allowance 📚 Company-sponsored personal and professional development 🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns 🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc. 🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership. 📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.
What to expect in a typical interview process:
(Please note these steps may vary slightly depending on the role)
30-minute phone call with our recruiting team 30-45 minute video interview with the hiring manager Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role Executive chat
Compensation philosophy:
The base salary range for this role is $225,000 - $275,000 depending on experience, + 20% yearly bonus.
The On-Target Earnings (OTE) for this role are expected to be around $270,000 - $330,000 per year. (OTE = base + bonus)
Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.
Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.
If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to [email protected] .
Full job record
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| Provider Job Key | 660046a4-003b-4105-936b-812404b4754a |
| Title | Head of Client Management |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Hybrid (San Francisco, CA, US), San Francisco, CA, United States |
| Department | Horizon - Client Management |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | CA |
| City | San Francisco |
| Salary Raw | USD 225000-275000 YEAR |
| Salary Min | 225,000 |
| Salary Max | 275,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/vouch-inc/jobs/660046a4-003b-4105-936b-812404b4754a |
| Apply URL | https://ats.rippling.com/vouch-inc/jobs/660046a4-003b-4105-936b-812404b4754a |
| First Seen At | 2026-05-29 07:13:50Z |
| Last Seen At | 2026-06-06 08:46:00Z |
| Last Checked At | 2026-06-06 08:46:00Z |
| Last Changed At | 2026-06-06 08:46:00Z |
| Inactive At | — |
| Source Posted At | 2026-03-20 00:17:34Z |
| Source Updated At | — |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Why this role matters:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">This is a role for someone who wants to build. As Head of Client Management, you will own the performance, standards, and culture of Vouch's client management organization. You’ll oversee three vertical pods spanning AI, Fintech/Crypto, and HLS/Consumer; while crafting the vision for future expansion. Each pod is staffed with talented Directors, Client Managers, and Client Coordinators serving some of the most innovative companies in the world. The bar for what \"great\" looks like in this role is high, and raising it further is the job.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">You'll also play a defining role in building our Brokerage Operating System, our platform for orchestrating human expertise alongside AI agents to deliver client outcomes at a scale and quality the industry has never seen. This is the work that will determine what modern insurance brokerage actually looks like.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Reporting to the CRO, this role sits at the intersection of client experience, revenue retention, and organizational leadership. You'll be accountable for client satisfaction, retention, and account growth by driving results in deep partnership with Sales, Placement, Product & Engineering, and Finance & Operations. The leaders who will thrive here are the ones who see those partnerships not as dependencies, but as leverage.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">What You’ll Do</strong></b><br><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Client Experience & Service Delivery</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Own the end-to-end client experience across all three vertical pods, holding the bar high on advisory quality and service delivery</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Define and enforce standards for client engagement, renewal strategy, coverage review cadence, and risk advisory</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Serve as the senior escalation point for complex client situations, including sensitive coverage and claims matters</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Drive tight collaboration in your partnership with Sales to drive growth, and with Placements to translate client needs into effective market strategy and execution</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Work closely with Product & Engineering to shape client-facing workflows, tools, and the digital client experience</span><br><br></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Revenue Retention & Growth</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Own retention targets across the book of business, driving renewal rates and reducing churn</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Build and execute account expansion strategy, identifying cross-sell and upsell opportunities within existing client relationships</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Partner with Sales on client handoff processes to ensure smooth onboarding and strong first-year retention</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Use data and client health metrics to spot risk early and get ahead of it</span><br><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\"> </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Team Leadership & Development</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Lead and develop three pod Directors, building a leadership bench that can scale with the business</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Oversee a team of 18 to 22 and growing, spanning Client Managers and Client Coordinators</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Recruit and develop ambitious client managers at every level, building clear career paths and development programs that make Vouch a place people grow</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Build a culture of accountability, client obsession, and continuous improvement</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Set performance standards, establish coaching rhythms, and create feedback practices that raise the floor across every pod</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Operational Excellence</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Partner with Finance & Operations on performance tracking, capacity planning, and resource allocation</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Drive adoption of workflows, tools, and training programs across all client management teams</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Build the operating rhythms — pipeline reviews, book-of-business reviews, QBRs — that create accountability and visibility across the org</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Design the pod model for scale as Vouch expands into new verticals and deepens existing ones</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">What Success Looks Like</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">First 30 Days:</strong></b><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\"> You've done a rigorous assessment of client health across all three verticals and built real relationships with your team and peers. You know where the gaps are, and you've presented a clear go-forward strategy with your top three priorities for improving service delivery and retention.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">First 6 Months:</strong></b><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\"> A consistent operating cadence is running across all pods. Performance standards and coaching rhythms are in place. Client NPS or retention metrics are moving in the right direction. And you've started building the hiring pipeline for what comes next.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">First Year:</strong></b><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\"> You've delivered against retention and account growth targets. The client management function is operating as a genuine competitive advantage. The pod model is built to compound, ready to absorb new verticals as Vouch grows. And you've developed a bench of leaders who can grow with the business. </span><br><br></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">About You</strong></b><br><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Experience</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">10 to 15+ years in commercial insurance brokerage, client management or account management</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Proven track record leading client-facing teams of 15 or more, ideally in a pod or vertical structure</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Deep familiarity with technology companies across SaaS, fintech, AI, and venture-backed businesses</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Strong command of financial lines and specialty commercial insurance products (D&O, E&O, cyber, EPL)</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Experience scaling client management teams in a high-growth environment</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Demonstrated results driving client retention, NPS improvement, and account growth</span><br><br></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Leadership & Mindset</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">You get energy from building people, not just managing them</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">You take ownership of outcomes and don't wait to be told where to focus</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">You can operate at 30,000 feet and in the weeds on the same day, and know which one the moment calls for</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">You hold yourself to a high standard and expect the same from your team</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">You’re intrigued by new technologies and have been tinkering with AI tools</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Communication & Presence</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Trusted advisor to founders, executives, and boards</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Confident and clear with internal stakeholders across Sales, Placement, Product, and Finance</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">You know how to advocate hard for clients without losing sight of business discipline</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Nice to Have</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Experience in a startup or insurtech environment</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Exposure building AI-enabled brokerage tools and workflows</span><br><br></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Vouch provides several benefits to help you bring your best self to work:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">💰 Competitive compensation and equity packages</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">⚕️ Health, dental, and vision insurance</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">🍼 Parental leave</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">🌴 Flexible vacation time </span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">🪷 Wellness allowance</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">🛜 Technology allowance</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">📚 Company-sponsored personal and professional development</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(55,62,77);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">What to expect in a typical interview process:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"color:rgb(55,62,77);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">(Please note these steps may vary slightly depending on the role)</em></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">30-minute phone call with our recruiting team</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">30-45 minute video interview with the hiring manager</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role</span></li><li style=\"color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Executive chat </span><br><br></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Compensation philosophy:</strong></b><br><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">The base salary range for this role is $225,000 - $275,000 depending on experience, + 20% yearly bonus.</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">The On-Target Earnings (OTE) for this role are expected to be around $270,000 - $330,000 per year. (OTE = base + bonus)</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><i><em style=\"font-size:10pt;white-space:pre-wrap;\">Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team. </em></i></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><i><em style=\"font-size:10pt;white-space:pre-wrap;\">If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to </em></i><a href=\"mailto:[email protected]\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><i><em style=\"font-size:10pt;text-decoration:underline;white-space:pre-wrap;\">[email protected]</em></i></u></a><span style=\"font-size:10pt;white-space:pre-wrap;\">.</span></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">About Vouch:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Vouch is the insurance broker that powers ambition.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Why Vouch, why now?</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">The insurance industry is being rebuilt from the ground up — and Vouch is leading that charge. We're the preferred insurance partner to the portfolios of Y Combinator, Brex, Carta, and Andreessen Horowitz, and we're just getting started. This is a rare chance to join a growth-stage company at the inflection point: the window to define what the modern insurance brokerage looks like for the AI era is open right now, and we intend to own it.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">We're not looking for people who want to maintain the status quo. We're building a team of high-performers who hold themselves to an exceptional standard, think boldly about what's possible, and take real ownership over outcomes. Our values aren't a wall poster — they're how we make decisions: Be Client Obsessed. Own It Together. Act with Integrity and Empathy. Stay Curious and Grow. Empower People.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">If you want to do the most ambitious work of your career in a category that's ripe for transformation, this is your seat at the table.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">What does a work environment look like at Vouch?</strong></b><br><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">Vouch has employees across the U.S., with offices in San Francisco, Chicago, and New York City. This role is aligned to our New York or San Francisco office. While this role has hybrid work flexibility, we require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><br></p>"
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