Senior Customer Success Manager

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    "CorporateDescriptionStr": "<p style=\"margin-bottom:12pt\">Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.</p>\n<p style=\"margin-bottom:12pt\">True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p>\n<p style=\"margin-bottom:12pt\">We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing <u><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"nofollow\">[email protected]</a></u> or by calling 1-888-404-2494 in the United States.</p>\n<p style=\"margin-bottom:12pt\">Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p>",
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    "ExternalQualificationsStr": "Disclaimer:<br><br><b>Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.</b><br><br><b>Range and benefit information provided in this posting are specific to the stated locations only</b><br><br>US: Hiring Range in USD from $43.99 to $89.90 per hour; from: $91,500 to $187,000 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.<br><br>Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.<br>Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.<br><br>Oracle US offers a comprehensive benefits package which includes the following:<br>1.   Medical, dental, and vision insurance, including expert medical opinion<br>2.   Short term disability and long term disability<br>3.   Life insurance and AD&D<br>4.   Supplemental life insurance (Employee/Spouse/Child)<br>5.   Health care and dependent care Flexible Spending Accounts<br>6.   Pre-tax commuter and parking benefits<br>7.   401(k) Savings and Investment Plan with company match<br>8.   Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.<br>9.   11 paid holidays<br>10.  Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.<br>11.  Paid parental leave<br>12.  Adoption assistance<br>13.  Employee Stock Purchase Plan<br>14.  Financial planning and group legal<br>15.  Voluntary benefits including auto, homeowner and pet insurance<br><br>The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.<p>Career Level - IC4</p><br>",
    "InternalQualificationsStr": "Disclaimer:<br><br><b>Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.</b><br><br><b>Range and benefit information provided in this posting are specific to the stated locations only</b><br><br>US: Hiring Range in USD from $43.99 to $89.90 per hour; from: $91,500 to $187,000 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.<br><br><br>Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.<br>Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.<br><br>Oracle US offers a comprehensive benefits package which includes the following:<br>1.   Medical, dental, and vision insurance, including expert medical opinion<br>2.   Short term disability and long term disability<br>3.   Life insurance and AD&D<br>4.   Supplemental life insurance (Employee/Spouse/Child)<br>5.   Health care and dependent care Flexible Spending Accounts<br>6.   Pre-tax commuter and parking benefits<br>7.   401(k) Savings and Investment Plan with company match<br>8.   Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.<br>9.   11 paid holidays<br>10.  Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.<br>11.  Paid parental leave<br>12.  Adoption assistance<br>13.  Employee Stock Purchase Plan<br>14.  Financial planning and group legal<br>15.  Voluntary benefits including auto, homeowner and pet insurance<br><br>The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.<p>Career Level - IC4</p><br>",
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    "InternalResponsibilitiesStr": "<div style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 15px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; letter-spacing: normal; line-height: inherit; margin: 0px 0px 12pt; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><p class=\"x_MsoNormal\" style=\"font-family: Aptos, sans-serif; font-size: 12pt; margin: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span data-olk-copy-source=\"MessageBody\" style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">The senior Customer Success Manager portfolio includes clients with varying needs and complexity. One or more clients may have significant needs related to upgrades, renewals, transformation, adoption, or all of these factors based on business needs.</span></span></p></div><div style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 15px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; letter-spacing: normal; line-height: inherit; margin: 0px 0px 12pt; orphans: 2; padding: 0px; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><p class=\"x_MsoNormal\" style=\"font-family: Aptos, sans-serif; font-size: 12pt; margin: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">The CSM will be measured on the following:&nbsp;</span></span><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">•&nbsp;&nbsp;&nbsp;&nbsp;Strong Success Plans for their customer or portfolio of customers</span></span><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">•&nbsp;&nbsp;&nbsp;&nbsp;Referenceability</span></span><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">•&nbsp;&nbsp;&nbsp;&nbsp;Success Stories</span></span><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">•&nbsp;&nbsp;&nbsp;&nbsp;ARR retention and growth&nbsp;</span></span><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">•&nbsp;&nbsp;&nbsp;&nbsp;Contract renewal rate</span></span><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">•&nbsp;&nbsp;&nbsp;&nbsp;Code currency</span></span><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">•&nbsp;&nbsp;&nbsp;&nbsp;Sales Leads generated</span></span><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">•&nbsp;&nbsp;&nbsp;&nbsp;Overall customer satisfaction</span></span><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">•&nbsp;&nbsp;&nbsp;&nbsp;Customer performance on KPIs relative to peers</span></span><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 11pt; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-variation-settings: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;\">•&nbsp;&nbsp;&nbsp;&nbsp;Practice development: Grow the overall culture and practice of customer success within Oracle Health by participating in key initiatives, be a part of or lead the building of CS tools and enablers, mentoring and growing junior CSMs and evangelizing the practice of CS across Oracle Health</span></span></p></div>",
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