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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.2.10/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.2.10/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";' id=\"isPasted\"><strong><span style='font-family:\"Verdana\",\"sans-serif\";'>SUMMARY</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-size:15px;font-family:\"Verdana\",\"sans-serif\";'>The IT Specialist&rsquo;s role is to ensure proper system operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. &nbsp;This includes routine maintenance and computer troubleshooting of PCs, file servers, routers, computer infrastructure, receiving and transmitting equipment, printers, scanners, monitors, cables, wire management, phones, and all related software. &nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style='font-family:\"Verdana\",\"sans-serif\";'>&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style='font-family:\"Verdana\",\"sans-serif\";'>ESSENTIAL JOB DUTIES AND RESPONSIBILITIES</span></strong></p><ol style=\"list-style-type: decimal;margin-left: 0.30000000000000004in;\"><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Field incoming help requests from end users via both telephone and e-mail in a courteous manner.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Build rapport and elicit problem details from help desk customers.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Apply diagnostic utilities to aid in troubleshooting.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.</span></li></ol><ol start=\"8\" style=\"list-style-type: decimal;margin-left: 0.25in;\"><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Identify and learn appropriate software and hardware used and supported by the organization.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>IT Specialists perform computer technical support services for all IT equipment. &nbsp;</span></li></ol><ol start=\"10\" style=\"list-style-type: decimal;margin-left: 0.30000000000000004in;\"><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Test fixes to ensure problem has been adequately resolved.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Perform post-resolution follow-ups to help requests.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Evaluate documented resolutions and analyze trends for ways to prevent future problems.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Develop help sheets and frequently asked questions lists for end users.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Perform active directory functions as defined by the department head.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Perform back-ups and restoral functions.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Perform basic card access support and functions.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Perform PBX support and functionality as defined by the department head.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Maintain work orders utilizing the current support software.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Provide on-call technical support.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>All other duties as assigned.</span></li></ol><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-family:\"Verdana\",\"sans-serif\";'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style='font-family:\"Verdana\",\"sans-serif\";'>REPORTING LINE</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-family:\"Verdana\",\"sans-serif\";'>You will report directly to the Lead IT Specialist then to the Director of IT.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-family:\"Verdana\",\"sans-serif\";'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style='font-family:\"Verdana\",\"sans-serif\";'>QUALIFICATION REQUIREMENTS</span></strong></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Advanced knowledge of basic computer hardware. Experience with desktop and server operating systems, including extensive application support experience.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Working knowledge of a range of diagnostic utilities. Good understanding of the organization&rsquo;s goals and objectives. Exceptional written and oral communication skills. Knowledge of programming languages preferred.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>You will need to be available to work all shifts (which includes nights, weekends and holidays) and have on-call availability.</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>Maintain a valid driver&rsquo;s license</span></li><li><span style='font-family:\"Verdana\",\"sans-serif\";font-size:15px;'>You must be at least 21 years old. You must be able to obtain and maintain a Level 2 Table Game License through the WV Lottery. You also must be able to pass a background investigation and obtain and maintain a WV Racing License.</span></li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-family:\"Verdana\",\"sans-serif\";'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style='font-family:\"Verdana\",\"sans-serif\";'>EDUCATIONAL AND/OR EXPERIENCE</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-size:15px;font-family:\"Verdana\",\"sans-serif\";'>High School Diploma or equivalent with:</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-size:15px;font-family:\"Verdana\",\"sans-serif\";'>Associate&rsquo;s degree in the field of computer science or;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-size:15px;font-family:\"Verdana\",\"sans-serif\";'>A+ and Network + certifications or;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-size:15px;font-family:\"Verdana\",\"sans-serif\";'>1 year equivalent work experience</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-size:15px;font-family:\"Verdana\",\"sans-serif\";'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-family:\"Verdana\",\"sans-serif\";'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style='font-family:\"Verdana\",\"sans-serif\";'>PHYSICAL DEMANDS</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-size:15px;font-family:\"Verdana\",\"sans-serif\";'>You will need to be able to stand or sit for prolonged periods of time. The ability to push, pull, kneel, twist, carry and lift up to 25 lbs. &nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style='font-family:\"Verdana\",\"sans-serif\";'>&nbsp;</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style='font-family:\"Verdana\",\"sans-serif\";'>WORK ENVIRONMENT</span></strong></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-size:15px;font-family:\"Verdana\",\"sans-serif\";'>Will be exposed to working in a noisy, smoke/secondary smoke environment and seasonal elements.&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",\"sans-serif\";'><strong><span style='font-family:\"Verdana\",\"sans-serif\";'>&nbsp;</span></strong></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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