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IT Service Desk Analyst

7c188437 89ac 4ae5 B745 35869a38efb6 2545697367 1587 · Edison Main Campus, Edison, NJ, US, Edison, NJ · Remote · Deleted · $57,565 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7c188437 89ac 4ae5 B745 35869a38efb6 2545697367 1587
TitleIT Service Desk Analyst
Normalized title-
Department / team-
LocationEdison Main Campus, NJ, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$57,565 / year
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-04 / 2026-06-02
Changed / last seen2026-06-20 / 2026-06-18

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Linked records

Company7c188437 89ac 4ae5 B745 35869a38efb6 2545697367 1587
Source543b0f5c-15f8-420f-88ca-38545f7b4c12
ATS providerADP Workforce Now Recruiting

Description

IT Service Desk Analyst SALARY: $5 7 , 5 6 5 .00 Annually OPENING DATE: 6/4/2026 CLOSING DATE: 6/18/2026 11:59 p.m. UNIT: AFSCME-Grade Level 10 DEPARTMENT: Information Technology REPORTS TO: Associate Director, IT User Services JOB OVERVIEW: The IT Service Desk Analyst is the first point of contact between end users and the IT organization. The position is responsible for recording the details of reported IT service issues and service requests, and working to fulfill service requests and resolve service issues as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. Furthermore, the role assists in the deployment, installation , and maintenance of IT-managed hardware, applications and devices. The position requires technical troubleshooting abilities and excellent customer service and interpersonal skills. PRINCIPAL RESPONSIBILITIES: Triages issues and service requests via all support channels including, but not limited to phone, e-mail, chat and social media. Troubleshoots the end user’s issue and resolve upon first contact, when possible. Accurately records and documents all details of the issue or service request, including categorization and priority into the IT service desk tool. Advocates for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization. Provides “how to” assistance on all internally supported devices, applications, and systems. Escalates issues to appropriate second and third-level subject matter experts in accordance to service level agreements and follow up on incidents when appropriate . Leverages internal and external resources (knowledge bases, manuals, support sites, and vendors) to answer questions and resolve issues. Responds to end user inquiries regarding the status of incident/service request tickets and perform s follow-ups. Contributes to the creation and maintenance of FAQ documents, knowledge articles, user guides, and internal IT department documentation . Builds positive relationships with IT subject matter experts to ensure that IT-delivered services and end user productivity goals are understood and met or exceeded. Performs installation, configuration, and maintenance of end-user computing systems, applications, devices, and peripherals. Assists the network engineering staff in the deployment and maintenance of network devices and cable plant as directed. Recommends and/or performs complex or remedial actions to correct problems; provides support using diagnostic and remediation technology and tools to install, modify, or make repairs to computer hardware or software. Recommends purchase of hardware and software to management, as appropriate. Performs testing and evaluation of hardware and software to determine functionality and compatibility with existing computer systems, peripheral s and the network. Documents and disseminates the testing and evaluation results to management. Maintains all appropriate administrative records for the service desk center; including comprehensive equipment maintenance records and inventory of equipment, part , tools, test equipment and software. Performs other duties as assigned that are appropriate to the position. MINUMUM QUALIFICATIONS: High School diploma or equivalent Two (2) years’ experience in a customer service role Computer software and hardware troubleshooting knowledge and experience Familiarity and ability to troubleshoot Windows, iOS, and Android desktop and mobile operating systems Remote desktop and screen sharing tools Excellent customer service skills Ability to learn new technology and applications Solid written and verbal communication skills Strong time management skills Ability to work independently with limited direct supervision PREFERRED QUALIFICATIONS: Bachelor’s degree in related field Previous call center or IT service desk experience Software and hardware certification Available for a reasonable amount of overtime, when necessary SUPPLEMENTAL INFORMATION: SCHEDULE: Tuesday to Friday, 12:00 p.m.-8:00 p.m., Saturday 8:00 a.m.-4:00 p.m. RETIREMENT: Pension Eligible Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law requirement.

Full job record

Job IDd4c71cf1d1dcb1036463afcec96b66fc65c53fab
Org IDd8c745b0-c765-4c27-8367-836838daa3d9
Source ID543b0f5c-15f8-420f-88ca-38545f7b4c12
Board ID543b0f5c-15f8-420f-88ca-38545f7b4c12
Provideradp_workforcenow
Provider Job Key554184
TitleIT Service Desk Analyst
Normalized Title—
Statusdeleted
Activeno
Location TextEdison Main Campus, Edison, NJ, US, Edison, NJ
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNJ
CityEdison Main Campus
Salary RawUp to 57565.00 (USD) Annually
Salary Min0
Salary Max57,565
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7c188437-89ac-4ae5-b745-35869a38efb6&ccId=2545697367_1587&lang=en_US&type=JS&jobId=554184&jwId=9201239348115_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7c188437-89ac-4ae5-b745-35869a38efb6&ccId=2545697367_1587&lang=en_US&type=JS&jobId=554184&jwId=9201239348115_1
First Seen At2026-06-02 08:34:59Z
Last Seen At2026-06-18 12:43:48Z
Last Checked At2026-06-20 13:23:02Z
Last Changed At2026-06-20 13:23:02Z
Inactive At2026-06-20 13:23:02Z
Source Posted At2026-06-04 18:44:00Z
Source Updated At—
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0px;\">,</span><span style=\"margin: 0px;padding: 0px;\">5</span><span style=\"margin: 0px;padding: 0px;\">6</span><span style=\"margin: 0px;padding: 0px;\">5</span><span style=\"margin: 0px;padding: 0px;\">.00 Annually</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">OPENING DATE:</span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\"> </span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">6/4/2026</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">CLOSING DATE:</span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;<span style=\"margin: 0px;padding: 0px;\"> </span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">6/18/2026 11:59 p.m.</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">UNIT:</span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\"> </span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">AFSCME-Grade Level </span><span style=\"margin: 0px;padding: 0px;\">10</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">DEPARTMENT:</span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\"> </span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 25.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Information Technology</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">REPORTS TO:</span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\"> </span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Associate Director, IT User Services</span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: WordVisiCarriageReturn_MSFontService, Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;<br style=\"margin: 0px;padding: 0px;\"></span><span style='margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: WordVisiCarriageReturn_MSFontService, \"Times New Roman\", \"Times New Roman_EmbeddedFont\", \"Times New Roman_MSFontService\", serif;'>&nbsp;<br style=\"margin: 0px;padding: 0px;\"></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">JOB OVERVIEW:</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">The IT Service Desk Analyst is the first point of contact between end users and the IT organization. The position is responsible for recording the details of reported IT service issues and service </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">requests, and</span><span style=\"margin: 0px;padding: 0px;\"> working to fulfill service requests and </span><span style=\"margin: 0px;padding: 0px;\">resolve service issues</span><span style=\"margin: 0px;padding: 0px;\"> as quickly as possible, or alerting and/or escalating them to the </span><span style=\"margin: 0px;padding: 0px;\">appropriate specialist</span><span style=\"margin: 0px;padding: 0px;\"> support groups. </span><span style=\"margin: 0px;padding: 0px;\">Furthermore, the </span><span style=\"margin: 0px;padding: 0px;\">role</span><span style=\"margin: 0px;padding: 0px;\"> </span><span style=\"margin: 0px;padding: 0px;\">assists</span><span style=\"margin: 0px;padding: 0px;\"> in the deployment, installation</span><span style=\"margin: 0px;padding: 0px;\">,</span><span style=\"margin: 0px;padding: 0px;\"> and maintenance of IT-managed hardware, </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">applications</span><span style=\"margin: 0px;padding: 0px;\"> and devices. </span><span style=\"margin: 0px;padding: 0px;\">The position requires technical troubleshooting abilities and excellent customer </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">service</span><span style=\"margin: 0px;padding: 0px;\"> </span><span style=\"margin: 0px;padding: 0px;\">and interpersonal </span><span style=\"margin: 0px;padding: 0px;\">skills.</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><br></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">PRINCIPAL RESPONSIBILITIES:</span></span></p><ol style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Triages issues and service requests via all support channels including, but not limited to phone, e-mail, chat and social media.</span></span></li></ol><ol start=\"2\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Troubleshoots the end user&rsquo;s issue and </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">resolve </span><span style=\"margin: 0px;padding: 0px;\">upon first contact, when possible.</span></span></li></ol><ol start=\"3\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Accurately records and documents all details of the issue or service request, including categorization and priority into the IT service desk tool.</span></span></li></ol><ol start=\"4\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Advocates for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization.</span></span></li></ol><ol start=\"5\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Provides &ldquo;how to&rdquo; assistance on all internally supported devices, applications, and systems.</span></span></li></ol><ol start=\"6\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW188567730 BCX8\" style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW188567730 BCX8\" style=\"margin: 0px;padding: 0px;\">Escalates issues to appropriate second and third-level subject matter experts in accordance </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW188567730 BCX8\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">to </span><span class=\"NormalTextRun SCXW188567730 BCX8\" style=\"margin: 0px;padding: 0px;\">service level agreements and</span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW188567730 BCX8\" style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\"> </span><span class=\"NormalTextRun SCXW188567730 BCX8\" style=\"margin: 0px;padding: 0px;\">follow up on incidents when </span><span class=\"NormalTextRun SCXW188567730 BCX8\" style=\"margin: 0px;padding: 0px;\">appropriate</span><span class=\"NormalTextRun SCXW188567730 BCX8\" style=\"margin: 0px;padding: 0px;\">.</span></span></li></ol></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><ol start=\"7\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Leverages internal and external resources (knowledge bases, manuals, support sites, and vendors) to answer questions and resolve issues.</span></span></li></ol><ol start=\"8\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Responds to end user inquiries regarding the status of incident/service request tickets and</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\"> </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">perform</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">s </span><span style=\"margin: 0px;padding: 0px;\">follow-ups.</span></span></li></ol><ol start=\"9\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Contributes to the creation and maintenance of FAQ documents, knowledge articles, user guides, and internal IT department documentation</span></span><span style=\"margin: 0px;padding: 0px;color: rgb(255, 0, 0);font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">.</span></span></li></ol><ol start=\"10\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Builds positive relationships with IT subject matter experts to ensure that IT-delivered services and end user productivity goals are understood and met or exceeded.</span></span></li></ol><ol start=\"11\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Performs installation, configuration, and maintenance of end-user computing systems, applications, devices, and peripherals.</span></span></li></ol><ol start=\"12\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Assists the network engineering staff in the deployment and maintenance of network devices and cable plant as directed.</span></span></li></ol><ol start=\"13\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Recommends and/or </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">performs </span><span style=\"margin: 0px;padding: 0px;\">complex or remedial actions to correct problems; provides support using diagnostic and remediation technology and tools to install, modify, or make repairs to computer hardware or software.</span></span></li></ol><ol start=\"14\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Recommends purchase of hardware and software to management, as appropriate.</span></span></li></ol><ol start=\"15\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Performs testing and evaluation of hardware and software to determine functionality and compatibility with existing computer systems, </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">peripheral s</span><span style=\"margin: 0px;padding: 0px;\">and the network. Documents and </span><span style=\"margin: 0px;padding: 0px;\">disseminates </span><span style=\"margin: 0px;padding: 0px;\">the testing and evaluation results to management.</span></span></li></ol><ol start=\"16\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Maintains all appropriate administrative records for the service desk center; including comprehensive equipment maintenance records and inventory of equipment, </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">part</span><span style=\"margin: 0px;padding: 0px;\">, tools, test </span><span style=\"margin: 0px;padding: 0px;\">equipment </span><span style=\"margin: 0px;padding: 0px;\">and software.</span></span></li></ol><ol start=\"17\" style=\"list-style-type: decimal;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Performs other duties as assigned that are appropriate to the position.</span></span></li></ol><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">MINUMUM QUALIFICATIONS:</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">High School diploma or equivalent</span></span></li><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Two (2) years&rsquo; experience in a customer service role</span></span></li><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Computer software and hardware troubleshooting knowledge and experience</span></span></li><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Familiarity and ability to troubleshoot Windows, iOS, and Android desktop and mobile operating systems</span></span></li><li style=\"margin-left: 0px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW188567730 BCX8\" style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW188567730 BCX8\" style=\"margin: 0px;padding: 0px;\">Remote desktop and screen sharing tools</span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Excellent customer service skills</span></span></li><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Ability to learn new technology and applications</span></span></li><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Solid written and verbal communication skills</span></span></li><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Strong time management skills</span></span></li><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Ability to work independently with limited direct supervision</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">PREFERRED QUALIFICATIONS:</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Bachelor&rsquo;s degree in related field&nbsp;</span></span></li><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Previous call center or IT service desk experience&nbsp;</span></span></li><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Software and hardware certification&nbsp;</span></span></li><li style=\"margin-left: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Available for a reasonable amount of overtime, when necessary</span></span></li></ul><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">SUPPLEMENTAL INFORMATION:</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">SCHEDULE:</span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;<span style=\"margin: 0px;padding: 0px;\"> <span style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-size: 13.3333px;font-style: normal;font-weight: 400;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);\" data-pasted=\"true\">Tuesday to Friday, 12:00 p.m.-8:00 p.m., Saturday 8:00 a.m.-4:00 p.m.</span></span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">RETIREMENT:</span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;<span style=\"margin: 0px;padding: 0px;\"> Pension Eligible</span></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: WordVisiCarriageReturn_MSFontService, Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;<br style=\"margin: 0px;padding: 0px;\"></span><span style='margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: WordVisiCarriageReturn_MSFontService, \"Times New Roman\", \"Times New Roman_EmbeddedFont\", \"Times New Roman_MSFontService\", serif;'>&nbsp;<br style=\"margin: 0px;padding: 0px;\"></span><span style=\"margin: 0px;padding: 0px;font-size:13px;line-height: 18.3458px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Any Middlesex College employee hired after September 1, </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">2011</span><span style=\"margin: 0px;padding: 0px;\"> will have to meet the New Jersey residency law requirement.</span></span></p></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201239348115_1",
    "postDate": "2026-06-04T14:44:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 57565,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 0,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "AN",
          "shortName": "Annually"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-06-04T14:44Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-18T08:43Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "554184"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": " Up to 57565.00 (USD) Annually"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "IT Service Desk Analyst",
    "clientRequisitionID": "2300",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Edison",
          "postalCode": "08818-3050",
          "countrySubdivisionLevel1": {
            "codeValue": "NJ"
          }
        },
        "nameCode": {
          "shortName": "Edison Main Campus, Edison, NJ, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/554184?cid=7c188437-89ac-4ae5-b745-35869a38efb6&ccId=2545697367_1587&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 37983
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/d4c71cf1d1dcb1036463afcec96b66fc65c53fab?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/d8c745b0-c765-4c27-8367-836838daa3d9JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/543b0f5c-15f8-420f-88ca-38545f7b4c12JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/d4c71cf1d1dcb1036463afcec96b66fc65c53fab/eventsJSON

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