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Help Desk Technician

E2d0f238 7ee9 41ca Af13 B400e63d62df 19000101 000001 · Grand Rapids, MI, US, Grand Rapids, MI · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE2d0f238 7ee9 41ca Af13 B400e63d62df 19000101 000001
TitleHelp Desk Technician
Normalized title-
Department / team-
LocationGrand Rapids, MI, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-02-18 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from E2d0f238 7ee9 41ca Af13 B400e63d62df 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Grand Rapids.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE2d0f238 7ee9 41ca Af13 B400e63d62df 19000101 000001
Source41e2420b-7b7c-4fda-95d9-4457b0915201
ATS providerADP Workforce Now Recruiting

Description

Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. We are an Equal Employment Opportunity Employer. What We Offer: Competitive compensation and benefits package, including bonus! 401K Retirement with company match Medical, Dental, and Vision Insurance Life Insurance Short Term and Long-Term Disability 5 different lines of business and 2 subsidiaries that provide company stability through diversification. Balanced home/work life, rare evenings or Saturdays, and no Sunday hours. Professional development opportunities to support your growth. A collaborative and inclusive work environment that values your contributions. The fun challenge of working in a fast-paced, multi-location, diverse business function environment with minimal travel. Position Summary: Are you a tech-savvy problem solver with great people skills? Etna Supply is looking for a Help Desk Technician to join our dynamic team! In this hands-on role, you’ll provide first-line technical support for hardware, software, and computer systems -ensuring smooth operations and a positive end-user experience across the company. Key Responsibilities: Serve as the go-to resource for Tier 1 help desk support via ticketing system. Diagnose and resolve basic hardware, software, and system issues. Support onboarding by creating user accounts and configuring equipment. Manage and track IT assets, including hardware inventory. Troubleshoot and support audio/visual equipment for conference rooms. Assist with LAN, WAN, VPN, and general network issues. Install and maintain computer peripherals and mobile devices. Write training manuals and provide user training as needed. Maintain accurate records and ensure IT best practices are followed. Knowledge, Skills, and Abilities: Windows 10/11, Office 365, Active Directory, Exchange PC hardware, printers, scanners, mobile (iOS/Android) Networking knowledge (DHCP, DNS, VPN) Security practices and antivirus tools Help Desk ticketing systems (experience preferred) Eclipse software experience (a bonus!) Education and Experience: Associate degree in Computer Science (with networking focus) or 1 year of related IT support experience Valid driver’s license with a clean driving record Strong communication and customer service skills Willingness to travel occasionally and participate in after-hours on-call support Physical Requirements: Frequently required to sit, stand, walk, and use hands Able to lift up-to 25 lbs. regularly and up-to 50 lbs. occasionally Successful completion of a pre-employment background check and substance abuse screening is required.

Full job record

Job IDd4b7850ed4e69284c9ac0d967f6d2b0531de541b
Org ID7c343688-82d8-467b-b77f-711fdd8e4b5f
Source ID41e2420b-7b7c-4fda-95d9-4457b0915201
Board ID41e2420b-7b7c-4fda-95d9-4457b0915201
Provideradp_workforcenow
Provider Job Key541482
TitleHelp Desk Technician
Normalized Title—
Statusactive
Activeyes
Location TextGrand Rapids, MI, US, Grand Rapids, MI
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMI
CityGrand Rapids
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e2d0f238-7ee9-41ca-af13-b400e63d62df&ccId=19000101_000001&lang=en_US&type=JS&jobId=541482&jwId=9200904429560_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e2d0f238-7ee9-41ca-af13-b400e63d62df&ccId=19000101_000001&lang=en_US&type=JS&jobId=541482&jwId=9200904429560_1
First Seen At2026-05-31 18:28:52Z
Last Seen At2026-06-06 12:40:57Z
Last Checked At2026-06-06 12:40:57Z
Last Changed At2026-06-06 12:40:57Z
Inactive At—
Source Posted At2026-02-18 03:17:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=e2d0f238-7ee9-41ca-af13-b400e63d62df|19000101_000001/date=2026-06-06/2026-06-06T12-40-56-201Z-5cf344cd3507dad6d897d5ea52ea56829532ba13ed73c073227d11adab6a6260.json
Event Fields
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  "last_changed_at": "2026-06-06T12:40:57.277Z",
  "active_status": "active"
}
Parsed Structured
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  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;' id=\"isPasted\"><span style='font-family: \"times new roman\", serif; font-size: 14px;'>Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. &nbsp;We are dedicated to fairness, integrity, and respect.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong><em>We are an Equal Employment Opportunity Employer.</em></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:200%;vertical-align:baseline;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong>What We Offer:</strong></span><span style='font-family: \"times new roman\", serif; font-size: 14px;'>&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Competitive compensation and benefits package, including bonus! &nbsp;</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>401K Retirement with company match&nbsp;</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Medical, Dental, and Vision Insurance&nbsp;</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Life Insurance&nbsp;</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Short Term and Long-Term Disability</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>5 different lines of business and 2 subsidiaries that provide company stability through diversification.&nbsp;</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Balanced home/work life, rare evenings or Saturdays, and no Sunday hours.&nbsp;</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Professional development opportunities to support your growth.&nbsp;</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>A collaborative and inclusive work environment that values your contributions. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>The fun challenge of working in a fast-paced, multi-location, diverse business function environment with minimal travel.&nbsp;</li></ul><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:0in;margin-bottom:0in;vertical-align:baseline;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:12.0pt;margin-bottom:0in;line-height:200%;vertical-align:baseline;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong>Position Summary:</strong></span><span style='font-family: \"times new roman\", serif; font-size: 14px;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'>Are you a tech-savvy problem solver with great people skills? <strong>Etna&nbsp;</strong></span><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong>Supply</strong></span><span style='font-family: \"times new roman\", serif; font-size: 14px;'>&nbsp;is looking for a&nbsp;</span><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong>Help Desk Technician</strong></span><span style='font-family: \"times new roman\", serif; font-size: 14px;'>&nbsp;to join our dynamic team! In this hands-on role, you&rsquo;ll provide first-line technical support for hardware, software, and computer systems -ensuring smooth operations and a positive end-user experience across the company.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:200%;vertical-align:baseline;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong>&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:200%;vertical-align:baseline;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong>Key Responsibilities:</strong></span><span style='font-family: \"times new roman\", serif; font-size: 14px;'>&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Serve as the go-to resource for Tier 1 help desk support via ticketing system.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Diagnose and resolve basic hardware, software, and system issues.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Support onboarding by creating user accounts and configuring equipment.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Manage and track IT assets, including hardware inventory.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Troubleshoot and support audio/visual equipment for conference rooms.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Assist with LAN, WAN, VPN, and general network issues.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Install and maintain computer peripherals and mobile devices.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Write training manuals and provide user training as needed.</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Maintain accurate records and ensure IT best practices are followed.</li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong>Knowledge, Skills, and Abilities:</strong></span></p><ul style=\"list-style-type: disc;\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Windows 10/11, Office 365, Active Directory, Exchange</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>PC hardware, printers, scanners, mobile (iOS/Android)</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Networking knowledge (DHCP, DNS, VPN)</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Security practices and antivirus tools</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Help Desk ticketing systems (experience preferred)</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Eclipse software experience (a bonus!)</li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;vertical-align:baseline;'><span style='font-family: \"times new roman\", serif; font-size: 14px;'>&nbsp;</span><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong>Education and Experience:</strong></span><span style='font-family: \"times new roman\", serif; font-size: 14px;'>&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Associate degree in Computer Science (with networking focus) <strong>or</strong> 1 year of related IT support experience</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Valid driver&rsquo;s license with a clean driving record</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Strong communication and customer service skills</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Willingness to travel occasionally and participate in after-hours on-call support</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong>Physical Requirements:</strong>&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Frequently required to sit, stand, walk, and use hands</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Able to lift up-to 25 lbs. regularly and up-to 50 lbs. occasionally</li><li style='font-size: 14px; font-family: \"times new roman\", serif;'>Successful completion of a pre-employment background check and substance abuse screening is required.</li></ul></div></div></div></div></div></div></div></div>\n",
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GET https://api.bluedoor.sh/job-postings/v1/sources/41e2420b-7b7c-4fda-95d9-4457b0915201JSON
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