Customer Experience and Billing Specialist

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  "last_changed_at": "2026-06-13T10:14:05.323Z",
  "active_status": "active"
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  "language": "en",
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    "raw": "Atlanta, Georgia, 30309, United States",
    "city": "Atlanta",
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  "inferred_at": "2026-06-20T08:47:24.101Z",
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  "workplace_type": "on_site",
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{
  "list_job": {
    "id": "66",
    "isRemote": null,
    "location": {
      "city": "Atlanta ",
      "state": "Georgia"
    },
    "atsLocation": {
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    "jobOpeningName": "Customer Experience and Billing Specialist",
    "departmentLabel": "Customer Service",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Atlanta ",
      "state": "Georgia",
      "postalCode": "30309",
      "addressCountry": "United States"
    },
    "datePosted": "2025-05-01",
    "atsLocation": {
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    "description": "<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry.</span></p>\n<p><span style=\"font-size: 16px\"><span style=\"color: #222222; font-family: Arial, sans-serif\"><br></span><span style=\"color: #222222; font-family: Arial, sans-serif\">We are looking for a Customer Experience &amp; Billing Specialist to assist our customers with all their billing needs. The CX Billing Specialist responsibilities include resolving customer queries, recommending solutions and solving billing inquiries and issues. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers exceptional customer experience during all sales and after-sales procedures.</span><span style=\"color: #222222; font-family: Arial, sans-serif\"><br></span><span style=\"color: #222222; font-family: Arial, sans-serif\"><br></span><span style=\"color: #222222; font-family: Arial, sans-serif; text-decoration: underline\">Qualifications:</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">Two years minimum customer service experience required.</span></li>\n<li><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">Understanding of how CRM systems work.</span></li>\n<li><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">Proficiency in the Google Suite and Microsoft Suite.</span></li>\n<li><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">Excellent communication and problem-solving skills.</span></li>\n<li><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">Multi-tasking abilities are a must.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Experience handling invoices and billing </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Experience with refunds is a plus</span></li>\n<li><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">Experience in customer service/support/sales or a similar role via live chat, phone, and email is a plus.</span></li>\n<li><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">Familiarity with our industry is a plus.</span></li>\n<li><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">Experience using help desk software is a plus.</span></li>\n<li><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">Familiarity with eCommerce and/or Optical Industry is a plus.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px; text-decoration: underline\">Responsibilities: </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">Responding to customer queries in a timely and accurate way via email, phone, live chat, and messaging.</span></li>\n<li><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 16px\">Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Complete tickets based on priority and SLA protocols.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Handling VIP customers - including order creation, refund calculations, ticketing, and resolving customer issues by phone.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Completing daily tasks assigned.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Leading and developing special projects and initiatives. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Other duties as assigned.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px; text-decoration: underline\">What we’re looking for:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">An individual with a high attention to detail.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Patience when handling tough cases.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">An Individual that is great with numbers and has an analytical mindset.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Great customer service organization - deliver WOW to our customers. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">An individual that prioritizes teamwork.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Someone who is dependable and reliable. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Willingness to actively contribute to and lead improvement initiatives.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 16px; text-decoration: underline\">Benefits:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Entitlements to the company’s benefits policy</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Paid time off</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Sick days</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Life Insurance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Disability Coverage</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Referral Program</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 16px\">Various other benefits via TriNet</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Job Type:</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial; font-size: 16px\">Full-time. On site.</span></p>\n<p><span style=\"font-family: Arial; font-size: 16px\"><span style=\"color: #222222; font-family: Arial, sans-serif\">College Park, GA (Greater Atlanta Area)</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Schedule:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Monday-Friday</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Shifts for either 9 AM - 6 PM or 10 AM - 7 PM</span></li>\n</ul>",
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    "jobOpeningName": "Customer Experience and Billing Specialist",
    "departmentLabel": "Customer Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://glassesusa.bamboohr.com/careers/66",
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