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HomeCompaniesHdow Fa Us6 Oraclecloud Com CX 1003AVP, Help Desk User Support

AVP, Help Desk User Support

Hdow Fa Us6 Oraclecloud Com CX 1003 · Jacksonville, FL, United States; 10401 Deerwood Park Blvd, Jacksonville, FL, US · On Site · Active · $60,000–$70,000,000 / year · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHdow Fa Us6 Oraclecloud Com CX 1003
TitleAVP, Help Desk User Support
Normalized title-
Department / team-
LocationJacksonville, FL, United States
Work modelOn Site
Employment typeFull Time
Salary$60,000–$70,000,000 / year
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-04 / 2026-06-06
Changed / last seen2026-06-19 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from Hdow Fa Us6 Oraclecloud Com CX 1003.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Jacksonville.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHdow Fa Us6 Oraclecloud Com CX 1003
Source38747b70-9453-4d22-b36e-38a495601a77
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The AVP, Help Desk User Support will oversee a team responsible for delivering exceptional on-site desktop and end-user support in a fast-paced financial services environment. This role requires a hands-on approach, strong leadership skills, and the ability to manage a diverse range of IT support tasks, from hardware and software troubleshooting to global project implementation. The successful candidate will ensure our Jacksonville office receives the highest level of IT support, working closely with central IT teams and regional colleagues to maintain consistent service standards across the Cantor Fitzgerald Technology Markets LLC. Responsibilities Provide first- and second-line support for hardware, software, and peripheral issues across Windows and macOS environments. Manage the full lifecycle of end-user equipment, including provisioning, configuration, deployment, and retirement. Perform general preventative maintenance to minimize disruptions and extend asset lifespan. Assist with facility-related IT matters, such as moves, adds, and changes, to ensure seamless staff relocations and office reconfigurations. Troubleshoot and resolve network connectivity issues at the desktop level, escalating to network teams as needed. Support video conferencing systems, AV equipment, and audio/visual conferencing technologies. Maintain an accurate inventory of all IT assets on-site. Log, track, and resolve incidents and service requests via the firm's ITSM ticketing system, ensuring timely resolution within SLA targets. Collaborate with central IT teams and regional colleagues to represent and meet Jacksonville-specific IT needs. Stay current with AI productivity features within the Microsoft 365 ecosystem to support and guide end-users. Qualifications Associate's Degree in Computer Science or a related field, or equivalent practical experience. Minimum 3 years of desktop support experience, preferably in financial services. In-depth knowledge of Windows desktop technologies and Windows 11 environments. Intermediate knowledge of TCP/IP, DNS, DHCP, and internetworking technology. Intermediate knowledge of Microsoft Office applications and Apple products. Knowledge of multiple operating systems, audio/video conferencing technologies, and market data applications. Strong communication skills to explain technical issues to non-technical staff. Ability to work independently, prioritize tasks, and manage workload with minimal supervision. Experience in financial services or a similarly regulated environment is preferred. Relevant industry certifications, such as Microsoft MCP, MCSA, or CompTIA A+, are advantageous. Salary Expectations: $60,000-$70,000kbase #LI-JM3

Full job record

Job IDd4881d29fde124fbf998c169fd8e3ab1581d6450
Org ID043f4d1c-1d7b-417a-8877-f654f88d55c4
Source ID38747b70-9453-4d22-b36e-38a495601a77
Board ID38747b70-9453-4d22-b36e-38a495601a77
Provideroracle_hcm
Provider Job Key248816
TitleAVP, Help Desk User Support
Normalized Title
Statusactive
Activeyes
Location TextJacksonville, FL, United States; 10401 Deerwood Park Blvd, Jacksonville, FL, US
Department
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionFL
CityJacksonville
Salary RawDescription The AVP, Help Desk User Support will oversee a team responsible for delivering exceptional on-site desktop and end-user support in a fast-paced financial services environment. This role requires a hands-on approach, strong leadership skills, and the ability to manage a diverse range of IT support tasks, from hardware and software troubleshooting to global project implementation. The successful candidate will ensure our Jacksonville office receives the highest level of IT support, working closely with central IT teams and regional colleagues to maintain consistent service standards across the Cantor Fitzgerald Technology Markets LLC. Responsibilities Provide first- and second-line support for hardware, software, and peripheral issues across Windows and macOS environments. Manage the full lifecycle of end-user equipment, including provisioning, configuration, deployment, and retirement. Perform general preventative maintenance to minimize disruptions and extend asset lifespan. Assist with facility-related IT matters, such as moves, adds, and changes, to ensure seamless staff relocations and office reconfigurations. Troubleshoot and resolve network connectivity issues at the desktop level, escalating to network teams as needed. Support video conferencing systems, AV equipment, and audio/visual conferencing technologies. Maintain an accurate inventory of all IT assets on-site. Log, track, and resolve incidents and service requests via the firm's ITSM ticketing system, ensuring timely resolution within SLA targets. Collaborate with central IT teams and regional colleagues to represent and meet Jacksonville-specific IT needs. Stay current with AI productivity features within the Microsoft 365 ecosystem to support and guide end-users. Qualifications Associate's Degree in Computer Science or a related field, or equivalent practical experience. Minimum 3 years of desktop support experience, preferably in financial services. In-depth knowledge of Windows desktop technologies and Windows 11 environments. Intermediate knowledge of TCP/IP, DNS, DHCP, and internetworking technology. Intermediate knowledge of Microsoft Office applications and Apple products. Knowledge of multiple operating systems, audio/video conferencing technologies, and market data applications. Strong communication skills to explain technical issues to non-technical staff. Ability to work independently, prioritize tasks, and manage workload with minimal supervision. Experience in financial services or a similarly regulated environment is preferred. Relevant industry certifications, such as Microsoft MCP, MCSA, or CompTIA A+, are advantageous. Salary Expectations: $60,000-$70,000kbase #LI-JM3
Salary Min60,000
Salary Max70,000,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://hdow.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/248816
Apply URLhttps://hdow.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/248816
First Seen At2026-06-06 11:28:57Z
Last Seen At2026-06-22 14:58:10Z
Last Checked At2026-06-22 14:58:10Z
Last Changed At2026-06-19 11:14:53Z
Inactive At
Source Posted At2026-06-04 21:11:36Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hdow.fa.us6.oraclecloud.com|CX_1003/date=2026-06-22/2026-06-22T14-58-04-520Z-e09da4fd9f54573e924b6eee1e24546c293b7cb831d8c25d08e7bd6d18f9fef3.json
Event Fields
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  "last_changed_at": "2026-06-19T11:14:53.338Z",
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Parsed Structured
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Extensions
{}
Native Structured
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