Director of Behavioral Health Services

{
  "content_hash": "60228afcf1716b2b388db83780e365eaed438509424a6237c52dbda2613adefd",
  "source_hash": "ea6a265a0ec4337c41c08103f87e16675fa346b8ccb32d677384ae0457c5917b",
  "last_changed_at": "2026-05-30T05:56:24.475Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Salem, Oregon, 97304, United States",
    "city": "Salem",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:31:06.268Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Salem, Oregon, 97304, United States",
      "city": "Salem",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "643",
    "isRemote": null,
    "location": {
      "city": "Salem",
      "state": "Oregon"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18304",
    "locationType": "0",
    "jobOpeningName": "Director of Behavioral Health Services",
    "departmentLabel": "Mental Health",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Salem",
      "state": "Oregon",
      "postalCode": "97304",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-19",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif\">Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.  We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.  Our organization embraces innovation, collaboration, and work-life harmony.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">Director of Behavioral Health Services</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Northwest Human Services is seeking a clinically grounded and operationally strong Director of Behavioral Health Services to provide strategic leadership for our Mental Health and Crisis Hotline programs.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: rgb(52, 52, 94)\"><span style=\"color: rgb(0, 136, 174)\"><span style=\"font-weight: bold\">Job Status</span><span style=\"font-weight: bold\">:</span></span> </span>Full-Time | Exempt </span><br><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: rgb(0, 136, 174)\"><span style=\"font-weight: bold\">Location</span><span style=\"font-weight: bold\">:</span></span> </span>1233 Edgewater St. Salem, OR | West Salem Clinic</p>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: rgb(52, 52, 94)\"><span style=\"color: rgb(0, 136, 174)\"><span style=\"font-weight: bold\">Reports To</span><span style=\"font-weight: bold\">:</span></span> </span>Clinic Director</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Position Overview:</span></p>\n<p><span style=\"font-family: 'Arial',sans-serif\">Northwest Human Services is seeking a clinically grounded and operationally strong Director of Behavioral Health Services to provide strategic leadership for our Mental Health and Crisis Hotline programs.</span></p>\n<p><br></p>\n<p><span style=\"font-family: 'Arial',sans-serif\">This role leads high-quality, trauma-informed behavioral health services across an integrated care environment while providing senior-level oversight of 24/7 crisis and 988 hotline operations. The Director partners closely with clinical, operational, and executive leadership to strengthen program performance, support staff development, ensure regulatory and contractual compliance, and advance safe, patient-centered care for the community.</span></p>\n<p><br></p>\n<p><span style=\"font-family: 'Arial',sans-serif\">This is an opportunity for a behavioral health leader who can balance clinical quality, people leadership, operational execution, and strategic planning in a mission-driven community health setting.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">What You Will Lead</span><br></p>\n<p>The Director of Behavioral Health Services provides strategic and operational leadership for the Mental Health and Hotline departments.</p>\n<p><br></p>\n<p>Within the Mental Health department, this role is responsible for advancing high-quality, patient-centered behavioral health services in an integrated Primary Care setting and Mental Health counseling services in an outpatient setting.</p>\n<p><br></p>\n<p>Within the Hotline department, the Director provides senior-level oversight of 24/7 crisis and 988 hotline operations, ensuring continuous coverage, high-quality clinical services, and compliance with accreditation, funding, and contractual requirements across all service modalities. This role leads the operational integrity of crisis response systems, protocols, partnerships, and reporting to ensure safe, effective, and trauma‑informed crisis services for the community.</p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">The Director of Behavioral Health Services will oversee three key service areas:</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-size: 14pt; font-weight: bold\">Integrated Behavioral Health within Primary Care</span></p>\n<ul>\n<li>Partner with clinical leadership and medical providers to integrate behavioral health services into primary care workflows and services.</li>\n<li>Support implementation and sustainability of evidence-based models (e.g., brief interventions, population-based care).</li>\n<li>Provide on-call Primary Care Behavioral Health Consultant coverage for complex cases (approx. 0.1 FTE).</li>\n<li>Assist clinicians with complex patient management, including risk assessment, safety planning, and coordination with internal/external resources.</li>\n<li>Support and reinforce crisis response protocols; ensure staff are trained and prepared for behavioral health emergencies.</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-size: 14pt; font-weight: bold\">Mental Health Counseling Services</span></p>\n<ul>\n<li>Monitor and review clinical documentation for accuracy, timeliness, and compliance with organizational and legal standards.</li>\n<li>Support clinicians in addressing high-risk cases, including suicide risk assessment and safety planning.</li>\n<li>Review and analyze critical incidents (including suicide attempts and completions), present findings, and lead discussions to drive operational improvements and prevention strategies.</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Crisis Hotline and 988 Services</span><br><span style=\"font-family: arial, helvetica, sans-serif\">The Director will provide senior-level oversight of crisis hotline operations, including continuous 24/7/365 coverage, quality standards, trauma-informed crisis response, accreditation readiness, contractual expectations, and coordination with community and crisis response partners.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Strategic and Operational Leadership</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Provide strategic and operational leadership for behavioral health services, ensuring alignment with organizational mission, values, goals, and service standards.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Use data, KPIs, audits, dashboards, and operational trends to support decision-making and continuous improvement.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support responsible fiscal stewardship through budget oversight, staffing planning, resource allocation, and productivity management.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Develop and evaluate departmental goals, workflows, and performance improvement efforts while addressing operational barriers that impact care, staff effectiveness, or service delivery.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">People Leadership and Staff Development</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Lead, coach, develop, and support behavioral health leaders, clinicians, and program staff.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Promote a culture of transparency, psychological safety, accountability, inclusion, ethical conduct, and continuous improvement.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Respond to employee relations matters in partnership with HR and organizational leadership.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support staff engagement, performance feedback, professional development, succession planning, and change management efforts that strengthen team performance and leadership growth.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Clinical Quality, Compliance, and Risk</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ensure behavioral health services are delivered safely, effectively, and in alignment with clinical standards, organizational policies, and regulatory requirements.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support compliance with applicable standards and requirements, including HIPAA, Oregon regulations, HRSA/FQHC expectations, contracts, accreditation standards, payer requirements, and organizational policies.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Promote trauma-informed, culturally responsive, and equity-centered care across behavioral health programs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Partner with Quality, Compliance, Risk, and clinical leadership to address incidents, trends, documentation standards, corrective actions, and improvement opportunities.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">What We Are Looking For</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">The ideal candidate is a licensed behavioral health leader who brings strong clinical judgment, operational discipline, and a people-centered leadership style. This person should be comfortable leading through complexity, supporting multidisciplinary teams, using data to guide decisions, and building systems that improve care quality, staff experience, and community impact.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">A successful candidate will bring experience in behavioral health leadership, integrated care, clinical supervision, compliance, performance improvement, and cross-functional collaboration.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Required Qualifications:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Master’s degree in Social Work, Counseling, Psychology, or a closely related field.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Active, unrestricted Oregon licensure, such as LCSW, LPC, LMFT, or Psychologist.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Minimum of 5 years of clinical experience in behavioral health, including direct patient care.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Minimum of 2 years of progressive leadership or supervisory experience in a healthcare or behavioral health setting.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience supervising licensed clinicians and/or behavioral health consultants.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong knowledge of integrated care models, including Primary Care Behavioral Health and/or Collaborative Care.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience working in a multidisciplinary healthcare environment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Knowledge of federal and state regulations impacting behavioral health services, including HIPAA, 42 CFR Part 2, Oregon Administrative Rules, and HRSA/FQHC expectations.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience using clinical, operational, quality, and EHR data to support documentation standards, program improvement, and performance outcomes.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong leadership, communication, coaching, conflict resolution, and prioritization skills in a complex healthcare environment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Commitment to trauma-informed care, cultural humility, and health equity.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Valid Oregon Driver’s License and proof of automobile insurance.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Current BLS/CPR certification, if required by the organization.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Preferred Qualifications:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience in an FQHC, community health center, safety-net, or community-based healthcare setting.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience leading integrated behavioral health programs, crisis services, 988/Lifeline operations, or behavioral health crisis response systems.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience with grant-funded programs, contract compliance, regulatory reporting, budget oversight, staffing models, or resource planning.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Familiarity with Oregon-specific behavioral health initiatives, payer requirements, value-based care models, or alternative payment methodologies.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience with process improvement, staff training, coaching, professional development, public speaking, telehealth, or digital behavioral health tools.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Bilingual or multilingual skills relevant to the communities served.</span></li>\n</ul>\n<p><br><br></p>\n<p><em><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: rgb(0, 136, 174); font-size: 14pt; font-weight: bold\">Please note:</span> This posting is intended to provide a high-level overview of the role and is not the full, all-inclusive job description.</span></em></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: rgb(136, 184, 64); font-weight: bold\">SUMMARY OF BENEFITS:</span> Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Healthcare insurance plans: Medical, Dental, Vision</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Group Life: Short-Term &amp; Long-Term Disability 100% paid by employer</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">403(b) retirement plan with 2% of employer contribution and up to 3% employer match</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Flex Spending Account</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">7½ Paid Holidays a year + 2 paid floating holidays for full-time positions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Continuing Education &amp; Training Benefits</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Employee Healthy Living Program – Gym Membership &amp; Smoking Cessation</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Why Join NWHS?</span> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">At NWHS, your work matters!  Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 136, 174); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">TO APPLY:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">To join our team please visit our website </span><a href=\"http://www.northwesthumanservices.org/Employment.html\" target=\"_blank\" rel=\"noopener noreferrer\">Employment (northwesthumanservices.org)</a></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">For more information, contact the HR/Recruiting Department at: </span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a> | 503.588.5828</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><em>All candidates who receive a written offer of employment will be required to undergo a criminal records check.</em></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p>",
    "compensation": "$116,000 - $175,000. Salary DOE",
    "departmentId": "18304",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Director of Behavioral Health Services",
    "departmentLabel": "Mental Health",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://northwesthumanservices.bamboohr.com/careers/643",
    "employmentStatusLabel": "Full-Time"
  }
}