Director of Operations

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    "ShortDescriptionStr": "Stamford Health is a well-established, award-winning Healthcare System with multiple locations in Fairfield County, CT.  As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer: \n\n•\tCompetitive salary \n•\tSign on bonuses for designated positions \n•\tComprehensive, low-cost health insurance plans available day one \n•\tWellness programs \n•\tPaid Time Off accruals \n•\tTax deferred annuity and (403b) pension plan \n•\tTuition reimbursement \n•\tFree on-site parking and train station shuttle \n•\tChildcare partnership with Children’s Learning Center \n",
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    "ExternalDescriptionStr": "<p style=\"text-align: justify;\"><span style=\"font-family: Aptos, sans-serif;\">Stamford Health Medical Group (SHMG) is a multispecialty medical group that is aligned with Stamford Hospital and fully integrated across Stamford Health.<span>&nbsp; </span>The mission is to provide a highly skilled, comprehensive array of medical services to our community in a compassionate manner.<span>&nbsp;</span></span></p><p><span style=\"font-family: Aptos, sans-serif;\">This position, reporting to the Executive Director Operations, is responsible for the operations and growth of both existing and emerging Stamford Health affiliated Medical Specialty physician practice groups; for developing and maintaining mutually beneficial relationships with physicians and their practices, resulting in high physician and employee satisfaction.<span>&nbsp; </span>Affiliated Medical Specialty physician practice groups are physician practices that are owned, managed, or otherwise formally affiliated Stamford Health.<span>&nbsp; </span>The Director Operations, Medical Specialty provides operational support to Medical Specialty practices to ensure alignment with business, clinical, customer service and financial goals of SHMG and Stamford Health.</span></p><p>&nbsp;</p><p><strong>MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:</strong></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Aptos, sans-serif;\">Provides day to day management and/or operating oversight to practice managers ensuring site compliance with all State and Federal regulatory guidelines and Practice policies. Works closely with physician practices to understand which Stamford Health services and products will be of most benefit to those physician practices.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Monitors ongoing monthly performance and makes appropriate practice adjustments to ensure operational and budgetary success.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Prepares monthly operations report and presents results to leadership and committees as defined.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Monitors operations within each practice site to ensure that patient access meets defined standards and that service is customer/patient focused.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Collaborates with the Executive Director Operations on clinical, financial, human resources, and information technology for the practices.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Collaborates with the Executive Director Operations on revenue cycle management for the practices.&nbsp;</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Implements strategic and tactical business/operating plans targeted to promote physician growth and enhancement of physician services and network development.<span>&nbsp;</span>Works in partnership with the organization’s leadership to enhance future affiliations and integration of physicians.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Collaborates with members of the management and executive leadership team. Develops operational plans that establish clearly defined performance standards, metrics and workflows that can be tracked to evaluate the organization’s performance at all times.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Evaluates and implements standard operating policies and procedures to enhance the effectiveness of practice operations in collaboration with the organization’s management and leadership teams.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Assists with conducting practice assessments, other due diligence processes and is the project leader for new practice integrations in Medical Specialty.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Collaborates with members of Stamford Health management teams to deliver consistent, fiscally responsible and constantly improving patient care.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Works collaboratively with the Executive Director of Physician Relations in coordinating issues and interests of the affiliated practices and with other physicians on the hospital’s medical staff, hospital departments and hospital administration as required.&nbsp;</span></li><li><span style=\"font-family: Aptos, sans-serif;\">With the Executive Director Operations, the Finance team and Practice Manager, develops the operational and capital budgets for Medical Specialty practices.&nbsp;</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Works with the Ensemble Revenue Cycle Management and practice management to monitor defined metrics.&nbsp;</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Works with the Executive Director Operations and the Marketing Department&nbsp;<span> </span>to implement marketing programs in support of ongoing growth and expansion of SHMG.&nbsp;</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Use appropriate skills to identify a need, offer appropriate solutions, overcome objections, seek closure to the sale and provide effective follow-up to physician practices</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Keeps up to date on trends in affiliated practice management by active participation in industry associations and relationships with industry peers.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Models and upholds a patient-first or customer service orientation.<span>&nbsp; </span>Identifies and analyzes trends in patient satisfaction and provides management in establishing expectations and resolving negative trends through collaboration with office/practice managers and physician leadership.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Works with the Executive Director Operations, Risk Management, Facilities Management, Clinical Services, Medical Site Directors and Practice Managers to ensure proper maintenance of buildings, grounds and equipment at all facilities.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Demonstrates professional work behavior by following system and institutional service standards.<span>&nbsp; </span>Complies with departmental organizational policies and procedures and adheres to external agency regulations and requirements.</span></li><li><span style=\"font-family: Aptos, sans-serif;\">Participates in committees and other duties as assigned by the Executive Director operations in order to maintain a high level of service.</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt;\"><strong>QUALIFICATIONS/REQUIREMENTS:</strong></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt;\">A minimum of 5 years progressive experience managing a substantial physician practice group.</span></span></p></li><li><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt;\">Bachelor’s Degree in Healthcare Administration or equivalent is required. Master’s Degree strongly preferred.</span></span></p></li><li><p><span style=\"font-family: Aptos, sans-serif;\">High level of competency with computers, the internet, and computer software such as MS Office or equivalent is required.</span></p></li><li><p><span style=\"font-family: Aptos, sans-serif;\">High level of competency financial analysis such as P&amp;L and productivity statements.</span></p></li><li><p><span style=\"color: windowtext; font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt;\">Superior verbal, written, organizational, and interpersonal skills are required.</span></span></p></li><li><p><span style=\"font-family: Aptos, sans-serif;\">The ability to work with individuals at all organizational levels, particularly peers, team members, other departments, patients, and the community is required.</span></p></li><li><p><span style=\"font-family: Aptos, sans-serif;\">Problem Solving skills and an analytical ability is required.<span>&nbsp;&nbsp;</span></span></p></li><li><p><span style=\"font-family: Aptos, sans-serif;\">Experience with Performance Improvement programs such as TQI, Lean, or 6 Sigma is preferred<strong>.</strong><span><strong>&nbsp;&nbsp;</strong></span></span></p></li><li><p><span style=\"font-family: Aptos, sans-serif;\"><span>Competency with statistics and statistical analysis is preferred.&nbsp;</span></span></p></li></ul><p>&nbsp;</p><p><span style=\"color: black; font-family: Aptos, sans-serif;\">At Stamford Health, we believe that every patient deserves compassionate, personalized, person‑centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with. &nbsp;</span></p>",
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