Corporate Travel Consultant

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><p id=\"isPasted\"><strong><u>Job Summary</u></strong></p><p>Provide quality customer service to Acendas Travel&#39;s corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.&nbsp;</p><p><strong><u>Essential Duties and Responsibilities Include</u></strong></p><ul><li>Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.</li><li>Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.</li><li>A high volume of monthly transactions is required.</li><li>Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.</li><li>Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.</li><li>Email monitoring and response.&nbsp;</li><li>Special Projects as assigned.&nbsp;</li></ul><p><strong><u>Transferable Skills</u></strong></p><ul><li>Exceptional oral and written communication skills.</li><li>Possess a passion for serving customers with proactive solutions.</li><li>Effective strong consultative selling skills and the ability to listen to the customers&rsquo; needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.&nbsp;</li><li>Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.</li><li>Excellent critical thinking, analytical, and problem-solving skills.</li><li>Knowledge of corporate travel technology products.</li><li>Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.</li><li>Ability to respond to change.</li><li>Ability to embrace diversity.</li><li>Professional manner and appearance.</li><li>Effective organizational and time management skills.&nbsp;</li></ul><p><strong><u>Qualifications</u></strong></p><ul><li>Minimum of four (4) years&rsquo; corporate travel experience is required.</li><li>Knowledge of travel agency operations is required.</li><li>Ability to work shifts to cover extended hours.&nbsp;</li><li>Advanced knowledge of Sabre reservation system is required.</li><li>Proven ability to handle multiple priorities simultaneously. &nbsp;</li></ul></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Shift hours may be 9am-6pm CT or 10am-7pm CT",
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