Operations Business Process Specialist

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The Operations Business Process Specialist plays a critical role in driving optimization, standardization, and continuous improvement across Coates’ global Operations functions. Operating within the Business Process Management (BPM) framework, this role works cross-functionally to identify opportunities for improvement, design and implement solutions, and deliver large-scale transformation initiatives. By partnering with leadership and subject matter experts, the Operations Business Process Specialist ensures operational efficiency, process compliance, and alignment with the company’s strategic goals. This position is pivotal in enabling digital transformation, enhancing workforce productivity, and creating sustainable change that delivers measurable commercial and operational benefits. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.  We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.  Please be advised of the following: - Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com" - We do not contact employment candidates via email to solicit personal or financial information - All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group - All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. Key Responsibilities •Support transformation projects, including digital shifts, process improvements, and cultural changes analysing current process inefficiencies, bottlenecks and areas for improvement •Lead process enhancement initiatives to enhance workforce productivity, including training, process automation, and best-practice adoption. •Engage with stakeholders to implement change, facilitate workshops, and manage risks and challenges. •Assess readiness for change, mitigate risks, and ensure smooth adoption of new systems and processes. •Monitor progress, gather feedback, and optimize change efforts for long-term success. •Partner with leadership to align initiatives with strategic goals and future ways of working. •Map out current state processes and establish a structured CI methodology to drive standardization and efficiency •Evaluate the sustainability and alignment of improvements to the future operating model •Build influential working relationships with subject matter experts from across the organization to support the achievement of improvements •Leverage data analytics and establish key performance indicators (KPIs) to assess network operations and identify areas for improvement •Work with all operational market leads to standardize & localize (where necessary) process maps across all operational functions including Sales Operations, Deployment, Supply Chain & Support services Qualifications and Experience •Bachelor's degree in Information Technology, Business/ Commerce, or Project Management •5 Years experience in managing complex change initiatives •Proven experience in managing technical and IT business process improvements •Proven experience as a Business Process Engineer, with a focus on operations optimization •Lean and/or Six Sigma (green belt) knowledge would be advantageous •Change Management Certification (e.g., Prosci, ADKAR) is a plus Capabilities •Strategic thinker aligning technical solutions with organization's long-term goals & objectives •Excellent problem-solving, analytical & communication (written & verbal) skills •Strong knowledge in the use of PM toolsets (Asana) to provide visibility across multiple workstreams & portfolio views up into SLT & Portfolio Management •Ability to manage multiple projects simultaneously and prioritize tasks effectively •Strong interpersonal and communication skills to effectively collaborate with diverse teams and stakeholders •Ability to manage change programs & report up (Manager & SLT) & across (PM’s, Portfolio Management) within Coates. Understands the impact to Big Rocks and change agenda.

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