Field Service Engineer

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    "requisitionDescription": "<div><div><div><p data-pasted=\"true\"><strong><span style=\"font-size: 18px;\">Position Summary</span></strong></p><p data-pasted=\"true\">The Field Service Engineer is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations. This role represents a fully capable, independent Engineer who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The Field Service Engineer plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution. <strong>This role is located at a customer hatchery in Independence, Wisconsin</strong>.</p><p><strong><span style=\"font-size: 18px;\">Key Job Responsibilities</span></strong></p><p style=\"margin-left:.25in;\" data-pasted=\"true\"><strong>Service Execution &amp; Troubleshooting</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Perform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN WingScan and Vaccine Delivery System.</li><li style=\"margin-left:0in;\">Independently resolve most service issues and escalate complex problems when necessary.</li><li style=\"margin-left:0in;\">Follow standardized troubleshooting processes and procedures.</li><li style=\"margin-left:0in;\">Support installation and integration of equipment at customer sites.</li></ul></div><p style=\"margin-left:.25in;\"><strong>&nbsp;</strong><strong>Preventive Maintenance &amp; Proactive Support</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Perform preventive maintenance according to established procedures and checklists.</li><li style=\"margin-left:0in;\">Identify early signs of wear, environmental impact, and system performance issues.</li><li style=\"margin-left:0in;\">Communicate potential risks to the Regional Service Manager and Engineering team.</li><li style=\"margin-left:0in;\">Support condition-based maintenance efforts by providing accurate field data.</li></ul></div><p style=\"margin-left:.25in;\"><strong>&nbsp;</strong><strong>Service Event Reduction</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Execute repairs correctly to minimize repeat service calls.</li><li style=\"margin-left:0in;\">Identify and report recurring issues or failure trends.</li><li style=\"margin-left:0in;\">Take a proactive approach to reduce unplanned downtime.</li></ul></div><p style=\"margin-left:.25in;\"><strong>&nbsp;</strong><strong>Customer Interaction</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Communicate professionally with customer supervisors and operators.</li><li style=\"margin-left:0in;\">Provide clear updates on service work, timelines, and system status.</li><li style=\"margin-left:0in;\">Ensure a positive customer experience during each service visit.</li></ul></div><p style=\"margin-left:.25in;\"><strong>&nbsp;</strong><strong>SRO Documentation</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Complete Service Request Orders (SROs) accurately and on time.</li><li style=\"margin-left:0in;\">Document troubleshooting steps, parts used, and service actions.</li><li style=\"margin-left:0in;\">Follow standardized documentation requirements.</li></ul></div><p style=\"margin-left:.25in;\"><strong>&nbsp;</strong><strong>Collaboration &amp; Team Support</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Work with Field Operations management and remote support to resolve more complex issues.</li><li style=\"margin-left:0in;\">Share knowledge and solutions with other technicians when applicable.</li><li style=\"margin-left:0in;\">Support training of newer technicians when assigned.</li></ul></div><p style=\"margin-left:.25in;\"><strong>&nbsp;</strong><strong>Operational Responsibilities</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Maintain tools, equipment, and service inventory.</li><li style=\"margin-left:0in;\">Follow all safety procedures and company policies.</li><li style=\"margin-left:0in;\">Participate in after-hours, weekend, and holiday support rotations as required.</li></ul></div><p><strong data-pasted=\"true\"><span style=\"font-size: 18px;\">Key Competencies &amp; Skills</span></strong></p><div style=\"margin-left:0in;\" data-pasted=\"true\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Strong mechanical and electrical troubleshooting skills</li><li style=\"margin-left:0in;\">Ability to diagnose issues and determine root cause with minimal guidance</li><li style=\"margin-left:0in;\">Solid understanding of system operations and components</li><li style=\"margin-left:0in;\">Strong communication and customer service skills</li><li style=\"margin-left:0in;\">Ability to work independently in the field</li><li style=\"margin-left:0in;\">Good organizational and documentation skills</li><li style=\"margin-left:0in;\">Proficiency with laptops, diagnostic tools, and reporting systems</li><li style=\"margin-left:0in;\">Ability to read and interpret technical drawings and schematics</li></ul><p><strong data-pasted=\"true\"><span style=\"font-size: 18px;\">Education &amp; Experience Requirements</span></strong></p><ul><li>Associate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferred</li><li>Minimum 5 years of experience maintaining automated industrial equipment</li><li>Demonstrated ability to troubleshoot and resolve technical issues independently</li></ul><p><strong data-pasted=\"true\"><span style=\"font-size: 18px;\">Physical Requirements</span></strong></p><div style=\"margin-left:0in;\" data-pasted=\"true\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Extended periods of standing</li><li style=\"margin-left:0in;\">Occasional lifting up to 50 lbs</li><li style=\"margin-left:0in;\">Working at heights up to 12 feet</li><li style=\"margin-left:0in;\">Working with live animals in hatchery environments</li></ul><p><strong data-pasted=\"true\"><span style=\"font-size: 18px;\">Working Conditions</span></strong></p><div style=\"margin-left:0in;\" data-pasted=\"true\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Work primarily performed in commercial poultry hatcheries</li><li style=\"margin-left:0in;\">Exposure to heat, humidity, and varying environmental conditions</li><li style=\"margin-left:0in;\">There is potential for some travel</li><li style=\"margin-left:0in;\">On-call availability for emergency service support</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif;\" data-pasted=\"true\"><em><span style='font-size:12px;line-height:115%;font-family:\"Arial\",sans-serif;'>All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor. </span></em><em><span style='font-size:12px;line-height:115%;font-family:\"Arial\",sans-serif;'>This document does not create an employment contract, implied or otherwise, other than an &quot;at will&quot; relationship.</span></em></p></div></div></div></div></div></div>\n",
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