Account Manager, CVAUSA

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    "city": "Clearwater",
    "jobId": 23610,
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    "jobTitle": "Account Manager, CVAUSA",
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    "clientCode": "19X52",
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    "description": "<p>ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.</p>\r\n\r\n<p><strong>Position Summary</strong></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">The CVAUSA Account Manager plays a critical role in the management and success of ROMTech&rsquo;s strategic partnership with CVAUSA and its affiliated cardiology groups. Working closely with the Director of Business Development, CVAUSA, this role supports overall account performance by ensuring exceptional patient and practice experiences, timely issue resolution, and operational excellence across the referral-to-care continuum. The Account Manager contributes directly to partner satisfaction, retention, and referral growth through proactive communication, accurate and timely reporting, and continuous process improvement.</span></span></span></p>\r\n\r\n<div align=\"center\" style=\"text-align:center;margin-bottom:11px;\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Key Responsibilities</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Account &amp; Relationship Management</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Support overall account ownership for CVAUSA in partnership with the Director of Business Development, serving as a day-to-day point of contact for operational, patient, and practice-related needs.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Act as a liaison between ROMTech internal teams (clinical, operations, onboarding, customer support) and CVAUSA and their affiliated physician practices to ensure seamless coordination and communication.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Deliver world-class service through fast response times, professionalism, and proactive problem-solving to strengthen partner trust and support sustained referral growth.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Issue Resolution &amp; Escalation</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Receive, acknowledge, investigate, and resolve patient complaints and practice concerns in a timely, compliant, and professional manner.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinate with internal stakeholders to identify root causes, implement corrective actions, and ensure appropriate follow-up with CVAUSA practices.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Track, document, and trend patient and practice issues to identify systemic gaps, inform corrective actions, and support continuous improvement across CVAUSA workflows.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Operational Support &amp; Order Management</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Manage routine account requests, including order status inquiries, requests for additional information, and general practice questions.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Request, collect, and validate documentation required to process orders, including referrals, authorizations, and clinical records.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Access electronic health record systems and internal platforms to retrieve, review, and confirm patient and order information.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Other duties as assigned.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Reporting &amp; Performance Monitoring</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Prepare and deliver monthly account and patient-level reports to CVAUSA physician groups, including order volume, service performance, issue trends, SLA adherence, and other key metrics as required.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Analyze data to identify opportunities to improve workflows, patient experience, clinical outcomes, and practice satisfaction.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide actionable insights and recommendations to leadership based on reporting and trend analysis.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Process Improvement &amp; Collaboration</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Identify and escalate workflow, communication, or service gaps that impact patient outcomes or physician practice experience.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate with leadership and cross-functional teams to develop and implement sustainable solutions that enhance service quality, operational efficiency, and partner satisfaction.</span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"text-align:center;margin-bottom:11px;\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Account Manager, CVAUSA\",\"identifier\":\"J19X5223610\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/74B8425BF3D1B3ACB19CC1353DC5FA0E/jobs/23610\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=74B8425BF3D1B3ACB19CC1353DC5FA0E\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":70000,\"maxValue\":85000,\"unitText\":\"\"}},\"datePosted\":\"2026-04-20\",\"description\":\"Job DetailsJob Location: Clearwater, FL 33759Education Level: Not SpecifiedSalary Range: $70,000.00 - $85,000.00 Salary/yearTravel Percentage: NoneJob Shift: DayROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.\\r\\n\\r\\nPosition Summary\\r\\n\\r\\nThe CVAUSA Account Manager plays a critical role in the management and success of ROMTech&rsquo;s strategic partnership with CVAUSA and its affiliated cardiology groups. Working closely with the Director of Business Development, CVAUSA, this role supports overall account performance by ensuring exceptional patient and practice experiences, timely issue resolution, and operational excellence across the referral-to-care continuum. The Account Manager contributes directly to partner satisfaction, retention, and referral growth through proactive communication, accurate and timely reporting, and continuous process improvement.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nKey Responsibilities\\r\\n\\r\\nAccount &amp; Relationship Management\\r\\n\\r\\n\\r\\n\\tSupport overall account ownership for CVAUSA in partnership with the Director of Business Development, serving as a day-to-day point of contact for operational, patient, and practice-related needs.\\r\\n\\tAct as a liaison between ROMTech internal teams (clinical, operations, onboarding, customer support) and CVAUSA and their affiliated physician practices to ensure seamless coordination and communication.\\r\\n\\tDeliver world-class service through fast response times, professionalism, and proactive problem-solving to strengthen partner trust and support sustained referral growth.\\r\\n\\r\\n\\r\\nIssue Resolution &amp; Escalation\\r\\n\\r\\n\\r\\n\\tReceive, acknowledge, investigate, and resolve patient complaints and practice concerns in a timely, compliant, and professional manner.\\r\\n\\tCoordinate with internal stakeholders to identify root causes, implement corrective actions, and ensure appropriate follow-up with CVAUSA practices.\\r\\n\\tTrack, document, and trend patient and practice issues to identify systemic gaps, inform corrective actions, and support continuous improvement across CVAUSA workflows.\\r\\n\\r\\n\\r\\nOperational Support &amp; Order Management\\r\\n\\r\\n\\r\\n\\tManage routine account requests, including order status inquiries, requests for additional information, and general practice questions.\\r\\n\\tRequest, collect, and validate documentation required to process orders, including referrals, authorizations, and clinical records.\\r\\n\\tAccess electronic health record systems and internal platforms to retrieve, review, and confirm patient and order information.\\r\\n\\tOther duties as assigned.\\r\\n\\r\\n\\r\\nReporting &amp; Performance Monitoring\\r\\n\\r\\n\\r\\n\\tPrepare and deliver monthly account and patient-level reports to CVAUSA physician groups, including order volume, service performance, issue trends, SLA adherence, and other key metrics as required.\\r\\n\\tAnalyze data to identify opportunities to improve workflows, patient experience, clinical outcomes, and practice satisfaction.\\r\\n\\tProvide actionable insights and recommendations to leadership based on reporting and trend analysis.\\r\\n\\r\\n\\r\\nProcess Improvement &amp; Collaboration\\r\\n\\r\\n\\r\\n\\tIdentify and escalate workflow, communication, or service gaps that impact patient outcomes or physician practice experience.\\r\\n\\tCollaborate with leadership and cross-functional teams to develop and implement sustainable solutions that enhance service quality, operational efficiency, and partner satisfaction.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nQualificationsQualifications\\r\\n\\r\\nRequired\\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree or equivalent experience in healthcare administration, business, or a related field.\\r\\n\\t3+ years of experience in account management, customer success, or client services within a healthcare or B2B environment.\\r\\n\\tStrong understanding of healthcare workflows, medical documentation requirements, and patient privacy regulations.\\r\\n\\tExcellent written and verbal communication skills with a customer-focused, solutions-oriented approach.\\r\\n\\tProven ability to manage multiple priorities, resolve issues efficiently, and meet deadlines in a fast-paced environment.\\r\\n\\r\\n\\r\\nPreferred\\r\\n\\r\\n\\r\\n\\tExperience supporting enterprise or strategic healthcare accounts.\\r\\n\\tExperience working with physician practices, cardiovascular programs, or post-acute care services.\\r\\n\\tFamiliarity with EHR systems, referral workflows, and healthcare reporting.\\r\\n\\tExperience supporting referral growth through service excellence and account management.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nSkills &amp; Core Competencies\\r\\n\\r\\n\\r\\n\\tRelationship building and stakeholder management\\r\\n\\tCustomer experience mindset \\r\\n\\tAccount growth and retention\\r\\n\\tIssue resolution, critical thinking, and root-cause analysis\\r\\n\\tAttention to detail and documentation accuracy\\r\\n\\tCross-functional collaboration across large teams\\r\\n\\tData-driven reporting and analytical skills\\r\\n\\tProfessional judgment, discretion, and accountability\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands and Working Conditions\\r\\n\\r\\nThe following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing the job and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAbility to sit at a computer terminal for an extended period.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tModerate noise (i.e., phone calls, online meetings, computer audio)&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tWhile performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tSpecific vision abilities required by this job include close vision requirements due to computer work.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tRegular, predictable attendance is required.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tMust be able to communicate clearly and professionally in both verbal and written formats.\\r\\n\\t\\r\\n\\t\\r\\n\\tMust be able to engage in active listening and express ideas effectively in person, by phone, and via virtual meetings.\\r\\n\\t\\r\\n\\r\\n\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing&nbsp;[email protected].\\r\\n\\r\\n&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.\\r\\n\\r\\nPosition Summary\\r\\n\\r\\nThe CVAUSA Account Manager plays a critical role in the management and success of ROMTech&rsquo;s strategic partnership with CVAUSA and its affiliated cardiology groups. Working closely with the Director of Business Development, CVAUSA, this role supports overall account performance by ensuring exceptional patient and practice experiences, timely issue resolution, and operational excellence across the referral-to-care continuum. The Account Manager contributes directly to partner satisfaction, retention, and referral growth through proactive communication, accurate and timely reporting, and continuous process improvement.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nKey Responsibilities\\r\\n\\r\\nAccount &amp; Relationship Management\\r\\n\\r\\n\\r\\n\\tSupport overall account ownership for CVAUSA in partnership with the Director of Business Development, serving as a day-to-day point of contact for operational, patient, and practice-related needs.\\r\\n\\tAct as a liaison between ROMTech internal teams (clinical, operations, onboarding, customer support) and CVAUSA and their affiliated physician practices to ensure seamless coordination and communication.\\r\\n\\tDeliver world-class service through fast response times, professionalism, and proactive problem-solving to strengthen partner trust and support sustained referral growth.\\r\\n\\r\\n\\r\\nIssue Resolution &amp; Escalation\\r\\n\\r\\n\\r\\n\\tReceive, acknowledge, investigate, and resolve patient complaints and practice concerns in a timely, compliant, and professional manner.\\r\\n\\tCoordinate with internal stakeholders to identify root causes, implement corrective actions, and ensure appropriate follow-up with CVAUSA practices.\\r\\n\\tTrack, document, and trend patient and practice issues to identify systemic gaps, inform corrective actions, and support continuous improvement across CVAUSA workflows.\\r\\n\\r\\n\\r\\nOperational Support &amp; Order Management\\r\\n\\r\\n\\r\\n\\tManage routine account requests, including order status inquiries, requests for additional information, and general practice questions.\\r\\n\\tRequest, collect, and validate documentation required to process orders, including referrals, authorizations, and clinical records.\\r\\n\\tAccess electronic health record systems and internal platforms to retrieve, review, and confirm patient and order information.\\r\\n\\tOther duties as assigned.\\r\\n\\r\\n\\r\\nReporting &amp; Performance Monitoring\\r\\n\\r\\n\\r\\n\\tPrepare and deliver monthly account and patient-level reports to CVAUSA physician groups, including order volume, service performance, issue trends, SLA adherence, and other key metrics as required.\\r\\n\\tAnalyze data to identify opportunities to improve workflows, patient experience, clinical outcomes, and practice satisfaction.\\r\\n\\tProvide actionable insights and recommendations to leadership based on reporting and trend analysis.\\r\\n\\r\\n\\r\\nProcess Improvement &amp; Collaboration\\r\\n\\r\\n\\r\\n\\tIdentify and escalate workflow, communication, or service gaps that impact patient outcomes or physician practice experience.\\r\\n\\tCollaborate with leadership and cross-functional teams to develop and implement sustainable solutions that enhance service quality, operational efficiency, and partner satisfaction.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"ROM TECHNOLOGIES INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=74B8425BF3D1B3ACB19CC1353DC5FA0E\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"311 Park Place\",\"addressLocality\":\"Clearwater\",\"addressRegion\":\"FL\",\"postalCode\":33759,\"addressCountry\":\"USA\"}},\"qualifications\":\"Qualifications\\r\\n\\r\\nRequired\\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree or equivalent experience in healthcare administration, business, or a related field.\\r\\n\\t3+ years of experience in account management, customer success, or client services within a healthcare or B2B environment.\\r\\n\\tStrong understanding of healthcare workflows, medical documentation requirements, and patient privacy regulations.\\r\\n\\tExcellent written and verbal communication skills with a customer-focused, solutions-oriented approach.\\r\\n\\tProven ability to manage multiple priorities, resolve issues efficiently, and meet deadlines in a fast-paced environment.\\r\\n\\r\\n\\r\\nPreferred\\r\\n\\r\\n\\r\\n\\tExperience supporting enterprise or strategic healthcare accounts.\\r\\n\\tExperience working with physician practices, cardiovascular programs, or post-acute care services.\\r\\n\\tFamiliarity with EHR systems, referral workflows, and healthcare reporting.\\r\\n\\tExperience supporting referral growth through service excellence and account management.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nSkills &amp; Core Competencies\\r\\n\\r\\n\\r\\n\\tRelationship building and stakeholder management\\r\\n\\tCustomer experience mindset \\r\\n\\tAccount growth and retention\\r\\n\\tIssue resolution, critical thinking, and root-cause analysis\\r\\n\\tAttention to detail and documentation accuracy\\r\\n\\tCross-functional collaboration across large teams\\r\\n\\tData-driven reporting and analytical skills\\r\\n\\tProfessional judgment, discretion, and accountability\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands and Working Conditions\\r\\n\\r\\nThe following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing the job and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAbility to sit at a computer terminal for an extended period.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tModerate noise (i.e., phone calls, online meetings, computer audio)&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tWhile performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tSpecific vision abilities required by this job include close vision requirements due to computer work.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tRegular, predictable attendance is required.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tMust be able to communicate clearly and professionally in both verbal and written formats.\\r\\n\\t\\r\\n\\t\\r\\n\\tMust be able to engage in active listening and express ideas effectively in person, by phone, and via virtual meetings.\\r\\n\\t\\r\\n\\r\\n\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing&nbsp;[email protected].\\r\\n\\r\\n&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"Qualifications\\r\\n\\r\\nRequired\\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree or equivalent experience in healthcare administration, business, or a related field.\\r\\n\\t3+ years of experience in account management, customer success, or client services within a healthcare or B2B environment.\\r\\n\\tStrong understanding of healthcare workflows, medical documentation requirements, and patient privacy regulations.\\r\\n\\tExcellent written and verbal communication skills with a customer-focused, solutions-oriented approach.\\r\\n\\tProven ability to manage multiple priorities, resolve issues efficiently, and meet deadlines in a fast-paced environment.\\r\\n\\r\\n\\r\\nPreferred\\r\\n\\r\\n\\r\\n\\tExperience supporting enterprise or strategic healthcare accounts.\\r\\n\\tExperience working with physician practices, cardiovascular programs, or post-acute care services.\\r\\n\\tFamiliarity with EHR systems, referral workflows, and healthcare reporting.\\r\\n\\tExperience supporting referral growth through service excellence and account management.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nSkills &amp; Core Competencies\\r\\n\\r\\n\\r\\n\\tRelationship building and stakeholder management\\r\\n\\tCustomer experience mindset \\r\\n\\tAccount growth and retention\\r\\n\\tIssue resolution, critical thinking, and root-cause analysis\\r\\n\\tAttention to detail and documentation accuracy\\r\\n\\tCross-functional collaboration across large teams\\r\\n\\tData-driven reporting and analytical skills\\r\\n\\tProfessional judgment, discretion, and accountability\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands and Working Conditions\\r\\n\\r\\nThe following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing the job and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAbility to sit at a computer terminal for an extended period.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tModerate noise (i.e., phone calls, online meetings, computer audio)&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tWhile performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tSpecific vision abilities required by this job include close vision requirements due to computer work.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tRegular, predictable attendance is required.&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tMust be able to communicate clearly and professionally in both verbal and written formats.\\r\\n\\t\\r\\n\\t\\r\\n\\tMust be able to engage in active listening and express ideas effectively in person, by phone, and via virtual meetings.\\r\\n\\t\\r\\n\\r\\n\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing&nbsp;[email protected].\\r\\n\\r\\n&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"Not Specified\"}",
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    "qualifications": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Qualifications</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Required</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Bachelor&rsquo;s degree or equivalent experience in healthcare administration, business, or a related field.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">3+ years of experience in account management, customer success, or client services within a healthcare or B2B environment.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong understanding of healthcare workflows, medical documentation requirements, and patient privacy regulations.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent written and verbal communication skills with a customer-focused, solutions-oriented approach.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Proven ability to manage multiple priorities, resolve issues efficiently, and meet deadlines in a fast-paced environment.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Preferred</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience supporting enterprise or strategic healthcare accounts.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience working with physician practices, cardiovascular programs, or post-acute care services.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Familiarity with EHR systems, referral workflows, and healthcare reporting.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience supporting referral growth through service excellence and account management.</span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"text-align:center;margin-bottom:11px;\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Skills &amp; Core Competencies</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Relationship building and stakeholder management</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Customer experience mindset </span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Account growth and retention</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Issue resolution, critical thinking, and root-cause analysis</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Attention to detail and documentation accuracy</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Cross-functional collaboration across large teams</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Data-driven reporting and analytical skills</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Professional judgment, discretion, and accountability</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p><b data-olk-copy-source=\"MessageBody\">Physical Demands and Working Conditions</b></p>\r\n\r\n<p>The following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing the job and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.</p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Ability to sit at a computer terminal for an extended period.&nbsp;</p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Moderate noise (i.e., phone calls, online meetings, computer audio)&nbsp;</p>\r\n\t</li>\r\n\t<li>\r\n\t<p>While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.&nbsp;</p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Specific vision abilities required by this job include close vision requirements due to computer work.&nbsp;</p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Regular, predictable attendance is required.&nbsp;</p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Must be able to communicate clearly and professionally in both verbal and written formats.</p>\r\n\t</li>\r\n\t<li>\r\n\t<p>Must be able to engage in active listening and express ideas effectively in person, by phone, and via virtual meetings.</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing&nbsp;<a data-linkindex=\"0\" href=\"mailto:[email protected]\" id=\"OWA8e77536c-c060-0bc3-4e8b-863273124653\" title=\"mailto:[email protected]\">[email protected]</a>.</p>\r\n\r\n<p>&nbsp;&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n",
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