Enterprise Support Engineer

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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p><br><strong><em>Please submit your documents <u>in English</u> when applying for this position.</em></strong><br><br>Evertz is looking for highly technical and self-motivated individuals for a challenging enterprise-class software/hardware support engineering role. If you're interested in expanding your knowledge and advancing with cutting-edge technologies in the Media and Entertainment (M+E) industry and building strong customer communications skills, this position is for you!</p><p>While providing services with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies highly relevant in IT and Media Entertainment Industries, amongst others!</p><p>You will be dealing with Evertz&#8217;s industry-leading Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting them with quick, efficient and professional problem-solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.</p><p><strong>&#160;Responsibilities:</strong></p><ul><li>Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.</li><li>Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.</li><li>Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.</li><li>Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.</li><li>Aid in design changes and interface with Evertz Product Management team regarding new &#8220;feature requests&#8221;.</li><li>Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.</li><li>Participate in on-call duty.</li></ul><p><strong>Skills and Abilities</strong><strong>:</strong><span class=\"EOP SCXW36951807 BCX9\" style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:11pt;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:pre-wrap;word-spacing:0px;background-color:rgb(255,255,255);line-height:19.425px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;\">&#160;</span></p><ul><li>Previous experience in support roles is desirable</li><li>Good communication and interpersonal skills&#160;</li><li>Experience with Databases (My SQL, Aurora)</li><li>Experience with Linux (any flavour)</li><li>Problem-solving attitude and ability to react to changing situations</li><li>Ability to act effectively in high-pressure situations</li><li>Dedicated to delivering excellent customer service</li><li>Passionate about technology and eager to learn new software and hardware products</li><li>Ability to multitask in a fast-paced environment</li><li>Degree or diploma in IT, Electronics or Computer Electronics</li></ul><p><strong>Additional skills and experience that will be useful:</strong></p><ul><li>Python and JavaScript familiarity is preferred</li><li>Enthusiastic about Computer hardware</li><li>Media Asset Management or Playout (Linear and Non-Linear) system experience is a valuable asset</li><li>Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)</li><li>Knowledge of cloud computing environments (AWS is preferred)</li><li>Willingness to travel if required</li></ul><div class=\"scriptor-paragraph\"><span style=\"font-weight:700;\">Recruitment p</span><span style=\"font-weight:700;\">r</span><span style=\"font-weight:700;\">ocess is simple</span><strong>:</strong>",
    "description_text": "Please submit your documents in English when applying for this position.\nEvertz is looking for highly technical and self-motivated individuals for a challenging enterprise-class software/hardware support engineering role. If you're interested in expanding your knowledge and advancing with cutting-edge technologies in the Media and Entertainment (M+E) industry and building strong customer communications skills, this position is for you!\n While providing services with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies highly relevant in IT and Media Entertainment Industries, amongst others!\n You will be dealing with Evertz’s industry-leading Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting them with quick, efficient and professional problem-solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.\n  Responsibilities:\n Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.\n Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.\n Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.\n Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.\n Aid in design changes and interface with Evertz Product Management team regarding new “feature requests”.\n Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.\n Participate in on-call duty.\n Skills and Abilities :\n Previous experience in support roles is desirable\n Good communication and interpersonal skills\n Experience with Databases (My SQL, Aurora)\n Experience with Linux (any flavour)\n Problem-solving attitude and ability to react to changing situations\n Ability to act effectively in high-pressure situations\n Dedicated to delivering excellent customer service\n Passionate about technology and eager to learn new software and hardware products\n Ability to multitask in a fast-paced environment\n Degree or diploma in IT, Electronics or Computer Electronics\n Additional skills and experience that will be useful:\n Python and JavaScript familiarity is preferred\n Enthusiastic about Computer hardware\n Media Asset Management or Playout (Linear and Non-Linear) system experience is a valuable asset\n Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)\n Knowledge of cloud computing environments (AWS is preferred)\n Willingness to travel if required\n Recruitment p r ocess is simple :",
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