Coordinator, Student Success (Part Time) - Grant Funded

SUMMARY Serves as a primary point of contact for students in need of support and will facilitate the provision of responsive, culturally sensitive, wrap-around support services for students with immediate and definable needs such as shelter, food, financial, transportation, and other community resource needs. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Develop and maintain in-depth knowledge of a diverse and broad range of basic needs programs, services, resources and relevant guidelines to ensure student access to services. Communicate appropriate policies and eligibility criteria to diverse constituencies. 2. Coordinate care, interventions, social support with appropriate referrals, and follow up services within a broad network of on and off- campus and community resources 3. Assist in the identification of potential community-based resources that can be a source of support for students. 4. Conduct individualized, solution-focused assessment, develop recommendations, and serve as centralized point-of-contact to facilitate students' access to campus and community-based resources. Provide follow-up with students to include email reminders, phone calls, and other means of contact to identify program outcomes. 5. Coordinate case management and support for students in crisis and students in need of support related to food, housing, and financial insecurities in coordination with the Dean of Student Success offices, Counseling and Ability Services providers, Financial Aid, HCC Police Department, Enrollment Management, and Instructional units. 6. Coordinate closely with multiple campus constituencies to design and implement programming focused on wraparound resource education and outreach. 7. Develop, coordinate and conduct presentations or workshops related to program services and resources. 8. Develop marketing materials to disseminate program information, ensure the college website is maintained up to date with relevant program services and resources information. 9. Attend on/off campus events as the key representative of the basic needs program. 10. Create and monitor an evaluation process for application tracking, pre- and post- event participation, usage of resources, short and long-term impact, ongoing reporting, etc. 11. Monitor the program’s budget and make recommendations regarding allocation of resources and expenditures. 12. Monitor key decisions to ensure alignment to project success criteria throughout the project lifecycle. QUALIFICATIONS To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required. EDUCATION Bachelor’s degree required Master’s degree preferred EXPERIENCE 3 years experience coordinating wrap around support service programs required. Experience working in higher education or non-profit organizations preferred. Experience working with grant-funded training/education programs and reporting preferred. KNOWLEDGE, SKILLS AND ABILITIES 1. Proficient with MS Office. 2. Proficient with Information Management Systems. 3. Familiar with Budget Management. 4. Proficient with Project Management and Evaluation. 5. Able to work with a varied student population, community, and public agencies. 6. Able to work a flexible schedule. Some evening and/or weekend hours may be required. 7. Able to work independently; ability to handle multiple tasks, set priorities and meet deadlines. 8. Able to communicate effectively, in both oral and written formats. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities. SUMMARY Serves as a primary point of contact for students in need of support and will facilitate the provision of responsive, culturally sensitive, wrap-around support services for students with immediate and definable needs such as shelter, food, financial, transportation, and other community resource needs. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Develop and maintain in-depth knowledge of a diverse and broad range of basic needs programs, services, resources and relevant guidelines to ensure student access to services. Communicate appropriate policies and eligibility criteria to diverse constituencies. 2. Coordinate care, interventions, social support with appropriate referrals, and follow up services within a broad network of on and off- campus and community resources 3. Assist in the identification of potential community-based resources that can be a source of support for students. 4. Conduct individualized, solution-focused assessment, develop recommendations, and serve as centralized point-of-contact to facilitate students' access to campus and community-based resources. Provide follow-up with students to include email reminders, phone calls, and other means of contact to identify program outcomes. 5. Coordinate case management and support for students in crisis and students in need of support related to food, housing, and financial insecurities in coordination with the Dean of Student Success offices, Counseling and Ability Services providers, Financial Aid, HCC Police Department, Enrollment Management, and Instructional units. 6. Coordinate closely with multiple campus constituencies to design and implement programming focused on wraparound resource education and outreach. 7. Develop, coordinate and conduct presentations or workshops related to program services and resources. 8. Develop marketing materials to disseminate program information, ensure the college website is maintained up to date with relevant program services and resources information. 9. Attend on/off campus events as the key representative of the basic needs program. 10. Create and monitor an evaluation process for application tracking, pre- and post- event participation, usage of resources, short and long-term impact, ongoing reporting, etc. 11. Monitor the program’s budget and make recommendations regarding allocation of resources and expenditures. 12. Monitor key decisions to ensure alignment to project success criteria throughout the project lifecycle. QUALIFICATIONS To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required. EDUCATION Bachelor’s degree required Master’s degree preferred EXPERIENCE 3 years experience coordinating wrap around support service programs required. Experience working in higher education or non-profit organizations preferred. Experience working with grant-funded training/education programs and reporting preferred. KNOWLEDGE, SKILLS AND ABILITIES 1. Proficient with MS Office. 2. Proficient with Information Management Systems. 3. Familiar with Budget Management. 4. Proficient with Project Management and Evaluation. 5. Able to work with a varied student population, community, and public agencies. 6. Able to work a flexible schedule. Some evening and/or weekend hours may be required. 7. Able to work independently; ability to handle multiple tasks, set priorities and meet deadlines. 8. Able to communicate effectively, in both oral and written formats. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities. The Organization Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest single-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities. The Team Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people. Location Houston is a city with limitless possibilities: Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55. Approximately 145 languages are spoken here. Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed. Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo. The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round. World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions. With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene. Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines. If this sounds like the role for you and you’re ready to join an amazing team, please apply right away. EEO Statement Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies: Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator Office of Equal Opportunity and Title IX PO Box 667517 Houston TX, 77266 713 718.8271 or [email protected] HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity. Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565. The Organization Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest single-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities. The Team Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people. Location Houston is a city with limitless possibilities: Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55. Approximately 145 languages are spoken here. Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed. Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo. The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round. World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions. With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene. Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines. If this sounds like the role for you and you’re ready to join an amazing team, please apply right away. EEO Statement Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies: Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator Office of Equal Opportunity and Title IX PO Box 667517 Houston TX, 77266 713 718.8271 or [email protected] HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity. Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.

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