IT Support Technician

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{
  "list_job": {
    "id": "122",
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    "location": {
      "city": "St. Clairsville",
      "state": "Ohio",
      "postalCode": "43950",
      "addressCountry": "United States"
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    "datePosted": "2026-03-24",
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    "description": "<p><span style=\"font-weight: bold\">IT Support Technician (Tier I/II)</span><br><span style=\"font-weight: bold\">Location:</span><span> </span>Malvern<br><span style=\"font-weight: bold\">Job Type:</span><span> </span>Full-time<br><span style=\"font-weight: bold\">Schedule:</span><span> </span>40 hours per week (Monday–Friday) + on-call rotation after training</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Summary:</span></p>\n<p><span style=\"font-weight: bold\">Pioneer Production Services is hiring an IT Support Technician</span><span> </span>who will be primarily responsible for providing first-line Tier I/II end user support to our field and production offices. In this user-facing role, you will be troubleshooting and resolving a variety of technical issues related to hardware, software, and Windows operating systems as our local resource.</p>\n<p>In our fast-paced environment, the ideal candidate will have strong technical problem-solving abilities, a customer-focused mindset, outstanding communication skills, and possess a high level of curiosity and willingness to learn from a diverse group of professionals within the oil and gas industry. Must possess a friendly, positive, and professional attitude.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">ESSENTIAL DUTIES AND RESPONSIBILITIES:</span></p>\n<p>· Provide Tier I/II technical support to end users by identifying, analyzing, and resolving hardware and software issues efficiently, including swapping out laptops and iPhones</p>\n<p>· Take ownership of the entire IT support lifecycle as it relates to Tier I/II issues and tasks</p>\n<p>· Identify, redirect, and escalate higher Tier support issues when applicable</p>\n<p>· Maintain the IT inventory as it relates to assets located within your area of responsibility</p>\n<p>· Configure/reconfigure and prepare workstations and iPhones/iPads for deployment</p>\n<p>· Drilling rig and fracking visits; assist in the rig down/rig up of IT equipment</p>\n<p>· Assist with end user onboarding/offboarding procedures</p>\n<p>· Deploy and decommission end user workstations in compliance with the defined IT Equipment Lifecycle policy</p>\n<p>· Maintain current knowledge of technology trends related to hardware, operating systems, and software solutions</p>\n<p>· Maintain the health and security of end user computing equipment by reviewing, testing, and deploying software, operating system, and firmware updates</p>\n<p>· Provide feedback to management on improvements for processes and programs which may not be optimal</p>\n<p>· Assist with the management and maintenance of Active Directory users, security groups, and computer objects</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">COMPETENCIES:</span></p>\n<p>·<span> </span><span style=\"font-weight: bold\">Problem Solving:</span><span> </span>Exercise excellent diagnostic and troubleshooting capabilities; anticipate issues before they become critical</p>\n<p>·<span> </span><span style=\"font-weight: bold\">Knowledge:</span><span> </span>Absorb and assimilate relevant information quickly in a changing environment</p>\n<p>·<span> </span><span style=\"font-weight: bold\">Time Management:</span><span> </span>Effectively prioritize workloads and meet deadlines</p>\n<p>·<span> </span><span style=\"font-weight: bold\">Communication:</span><span> </span>Clearly convey technical information to users of varying skill levels</p>\n<p>·<span> </span><span style=\"font-weight: bold\">Safety and Security:</span><span> </span>Follow safety procedures and report unsafe conditions</p>\n<p>·<span> </span><span style=\"font-weight: bold\">Integrity:</span><span> </span>Maintain confidentiality with sensitive data and systems</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">QUALIFICATIONS:</span></p>\n<p>· Strong verbal and written communication skills</p>\n<p>· Exceptional attention to detail</p>\n<p>· Demonstrates composure under pressure</p>\n<p>· Ability to work in a fast-paced, collaborative environment</p>\n<p>· Ability to travel as needed to remote job sites</p>\n<p>· Must have a valid driver’s license</p>\n<p>· Ability to work weekends and/or after hours when business needs arise</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">KNOWLEDGE AND SKILLS:</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Advanced Knowledge of:</span><br>· Microsoft Office 365 Suite<br>· Windows 11 Operating Systems</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Intermediate Knowledge of:</span><br>· Networking fundamentals and concepts<br>· Audio/Visual systems<br>· Virtualization fundamentals<br>· Network and information systems security concepts<br>· Virtual Private Networks (VPNs)<br>· Wireless networks<br>· Physical access control systems<br>· Active Directory, DNS, DHCP</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">EDUCATION AND/OR EXPERIENCE:</span></p>\n<p>· Associate’s Degree in Computer Information Systems or related field<span> </span><span style=\"font-weight: bold\">OR</span><br>· 3+ years of progressive Tier I/II IT support experience in a corporate environment (oil &amp; gas preferred)</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">CERTIFICATIONS (Preferred):</span></p>\n<p>· CompTIA A+<br>· CompTIA Security+<br>· Microsoft MTA Operating Systems Fundamentals</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">PHYSICAL DEMANDS:</span></p>\n<p>· Ability to lift and/or move up to 50 pounds</p>\n<p>· Sufficient dexterity to assemble/repair computer hardware and peripherals</p>\n<p>· Ability to sit or stand for extended periods</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">WORK ENVIRONMENT:</span></p>\n<p>· Work sites vary with noise levels and temperatures (office and field environments)</p>\n<p>· Travel between oil field sites may be required (up to ~2 hours apart)</p>\n<p>· Some locations require off-highway travel</p>\n<p>· Safety training and strict protocol adherence required at certain sites</p>\n<p>· Drug-free workplace with zero-tolerance policy and random screenings</p>\n<p>· This position will primarily support the Malvern office</p>\n<p><br></p>\n<p><br></p>\n<p>Pioneer Production Services, Inc. provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state or local laws.</p>",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://ppsi.bamboohr.com/careers/122",
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