Manager, Global Guest Experience - Holiday Inn

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    "ExternalDescriptionStr": "<p style=\"line-height: 115%;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">As Manager, Global Guest Experience for Holiday Inn hotels, you will help bring the brand to life across one of the largest and fastest growing portfolios. In this role, you will support the implementation of the brand’s strategic plan, drive the delivery of key brand guest experience initiatives, and act as a key connector between cross-functional teams such as food &amp; beverage, operations, procurement, marketing, development, and training. Your efforts will directly influence initiatives at the hotel level while also helping shape the future of the Holiday Inn brand. This is a highly collaborative, high volume and fast-paced role ideal for someone with proven branding, analytical, hospitality, and innovation experience.&nbsp;&nbsp;</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Your day to day&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Review and analyze performance, market and industry data to support brand initiative, and project storytelling.&nbsp;&nbsp;&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Determine strategic objectives and develop the corresponding tactical initiatives to achieve those objectives.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Partner with cross-functional teams to execute product initiatives across the brand.&nbsp;&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Work with upper management and franchisees to gain support and input into service and product initiatives, and to communicate regarding program successes, issues, changes, etc.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Create and refine scalable tools, resources, processes and guidance to ensure hotel delivery of brand experience.&nbsp;&nbsp;</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>What we need from you</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Bachelor’s or master’s degree in marketing, Hospitality, or a relevant field of work or an equivalent combination of education and work-related experience.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">6 to 10 years progressive work-related experience in marketing, brand management, and/or hotel operations. Demonstrated proficiency in multiple disciplines/processes related to the position, including experience working within a franchise organization and specifically working with/influencing franchisees is a plus. &nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrated project management experience in organizing, planning, and executing projects from conception through implementation. &nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrated analytical skills, including data management, and visualization to uncover actionable insights that drive performance and inform/influence key business decisions.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrated project and stakeholder management skills, with confidence navigating cross-functional and international teams.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrated effective verbal and written communication skills for the purpose of providing information to vendors, senior management, and hotel staff. Ability to influence both franchisees and senior management through storytelling.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrated knowledge of branding and brand management, including research methodology and design (basic measurement and statistics).&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrated ability to develop consumer understanding based on research and existing trends.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrated creative problem solving.&nbsp;</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Location</strong> – Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>The salary range for this role is $90,000.00 to $95,000.00</strong>.&nbsp; This role is also eligible for bonus pay (as applicable).&nbsp;We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.&nbsp;&nbsp;</span></span></p>",
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