Field Service Technician (951)

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    "description": "<p><span style=\"font-family:Aptos,sans-serif\"><strong>Field Service Technician | Ripple Fiber</strong></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">We are seeking a Field Service Technician to join our growing team. <strong>The position will travel between Pinehurst and West Harnett.</strong></span></p>\n\n<p><em><strong>Mon-Fri shift or a Tues-Sat shift and rotating on call</strong></em></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>About Ripple Fiber</strong>&nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">At Ripple Fiber, we deliver more than high-speed internet. We&rsquo;re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry-leading fiber internet company, and help shape the future.&nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">We believe the biggest wave starts as a ripple.&nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>About our culture</strong>&nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.&nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>About the role</strong></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">The Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements, and company standards. Field Service Technicians are also responsible for ensuring that customers receive the highest level of customer service.</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Responsibilities:</strong></span></p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Managing all last mile (Drop and in home and business networks) and the Access and in home and or business equipment.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Fault Finding to resolve complaints.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Create and maintain network documentation.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Using monitoring network performance tools to troubleshoot problem areas.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Assist with escalations (2nd Line support) to resolve end user issues.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Configuring maintaining, troubleshooting, and installing Broadband services such as Wi-Fi Routers and smart home devices.</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Routing of a Fiber Optic drop cable from a termination box to a router&rsquo;s location.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">In-Home and business network to connect clients.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Assist customers in connecting their home devices to the Ripple Fiber network.</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Qualifications:</strong></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Skills Required</strong></span></p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Must have a valid state driver&rsquo;s license and safe driving record.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ability to operate hand tools and handheld mobile devices.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Experience working in customer service, construction, electrical, technical or related field is a plus.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Clean driving record.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Work a flexible schedule, including evenings and weekends.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Identify wire and cable colors.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Qualify on pre-employment assessments.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Be available for overtime, emergency call outs and holiday work.</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Physical Demands</strong></span></p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Lift and move up-to 60 lbs. &ndash; some of our ladders weigh 50-60 lbs.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">At times work in small spaces or lofts (up to 28 ft.).</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Must meet ladder safety weight requirements (maximum 275 lbs. including gear) in accordance with OSHA standards.</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you&rsquo;re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.&nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><em>Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.</em></span></p>\n",
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