Reactive Scheduler - Nights

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 18pt; text-decoration: underline\"><span style=\"font-weight: bold\">Reactive Scheduler - Night Shift</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(0, 0, 0)\">We are thrilled to announce a major contract win with Southern Water! We are recruiting for a number Reactive Schedulers to plan and manage essential jobs for our engineers. This is a fantastic opportunity to start a new career with us here at Lanes Group! </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 &amp; 250 respectfully.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are looking for a proactive scheduler to join our emergency response team, making sure our engineers reach customers in their hour of need when they are experiencing sewer and drainage problems - symptoms range from sewage spills to customers not being able to flush their toilets so what you will be doing really makes a difference.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Position: </span>Reactive Scheduler - Night Shift 7:30pm - 7:30am</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Durrington Head Office, Worthing, West Sussex</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Type: </span>Permanent, full-time</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Hours: </span>4 nights on 4 nights off, 38.5 hours per week, </span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">(7:30pm - 7:30am).</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Salary: </span>£28</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">,000 per annum, depending upon experience</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Benefits: </span>23 days holiday (including bank holidays); plus your birthday off; </span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">onsite restaurant; onsite parking; personal learning; health cash plan; auto enrolment pension scheme; enhanced maternity and paternity, friendly working environment.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">STRICTLY NO AGENCIES PLEASE</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">To allocate all works associated with waste water network within service level agreements and as promised to the customer on behalf of Southern Water.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">To ensure all work is allocated to Field Staff to enable KPI’s, Customer promises and productivity targets to be met and customers are updated where delays occur.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">To ensure full compliance via WNS work checking and raise follow on activities via VISTEC as required.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">To give assistance, support and guidance on all customer related issues as they arise and escalate issues to Senior Scheduler in a timely manner.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">To support the development and implementation of a comprehensive scheduling regime which fully aligns with the Client’s own Customer Vision and ‘Customer Journey’ and supports Lanes Group operational requirements.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">To ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements, supporting both the Client and any other agencies involved.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">To be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Undertake any other work as reasonably required of you by the Customer Operations Manager or Senior Scheduler.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible and to an industry leading standard.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be part of high performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Establish positive and productive client relationships, ensuring regular, constructive two-way communication.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure all resources are utilised effectively - maximising output whilst minimising cost.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Act as a customer champion supporting the design and implementation of customer experience initiatives and protecting Lanes Group brand and reputation and safeguarding against future claims and disputes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Anticipate future operational or compliance risks, mitigating or escalating as required.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure end to end process compliance, identifying and removing blockers and ineffective ways of working.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be aware of all Lanes Group policies and your responsibilities towards them.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Any reasonable ad-hoc tasks, duties or projects requested by management.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">So if you thrive working in a fast paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then <em>we </em>are the right Company for you.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About you:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The ideal candidate will:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be hard working and respectful</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Comply with health and safety standards.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Have basic knowledge of Microsoft 365</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Have solid communication skills (both written and verbal) with professional telephone etiquette</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be resourceful and proactive</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Multi-task, prioritise, work under pressure and on own initiative</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Have the ability to deal with people at different levels</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em><span style=\"font-weight: bold\">At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels </span><span style=\"font-weight: bold\">valued and empowered. We believe that our differences make us stronger and are committed to providing </span><span style=\"font-weight: bold\">equal opportunities for all employees. We welcome and encourage applications from individuals of all </span><span style=\"font-weight: bold\">backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more </span><span style=\"font-weight: bold\">inclusive and diverse world.</span></em></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><em><span style=\"color: rgb(0, 0, 255)\">Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.</span></em></span></p>",
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