Account Manager

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    "jobOpeningName": "Account Manager ",
    "departmentLabel": "Customer Revenue",
    "employmentStatusLabel": "Full-Time"
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      "postalCode": "4000-098",
      "addressCountry": "Portugal"
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    "datePosted": "2026-05-29",
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    "description": "<p>Hi! My name is Gareth Irvine, Sales Manager of Customer Revenue. I am recruiting an Account Manager, who will lead all commercial engagements for a portfolio of mid-tier to high-potential customers. In close partnership with Customer Success Managers, you’ll be responsible for renewals, upsells, cross-sells, product and license expansions, and identifying opportunities to grow revenue across a range of customer types.</p>\n<p><br></p>\n<p>You will play a key role in delivering value-aligned commercial strategies, deepening customer relationships, and ensuring long-term revenue growth and retention.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Key Responsibilities: </span></p>\n<ul>\n<li>Own all commercial conversations across a portfolio of mid-tier to high-value customers, including renewals, upsell negotiations, and expansion opportunities.</li>\n<li>Partner closely with CSMs to stay aligned with each customer’s success plan, business goals, and usage patterns.</li>\n<li>Lead renewal and expansion strategies that are tailored, proactive, and outcome-focused.</li>\n<li>Identify and execute license increases, product/module expansions, and affiliate growth opportunities based on evolving customer needs.</li>\n</ul>\n<ul>\n<li>Conduct quarterly revenue and growth planning across your portfolio, supporting a high degree of forecast accuracy.</li>\n</ul>\n<ul>\n<li>Establish strong commercial relationships with stakeholders across multiple business units and functions.</li>\n</ul>\n<ul>\n<li>Leverage insights from product usage and engagement to guide and influence expansion conversations.</li>\n</ul>\n<ul>\n<li>Collaborate cross-functionally with Sales, Finance, Legal, and Product as needed to support deal execution and resolve blockers.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Experience &amp; Qualifications: </span></p>\n<ul>\n<li>At least 18 months experience in B2B SaaS, with a track record of achieving targets and KPIs.<br></li>\n<li>English and Portuguese are essential, Bonus points for French, Spanish or Italian speaking candidates.</li>\n<li>Experience owning and growing commercial relationships with mid-sized to enterprise-level customers.</li>\n<li>Demonstrated success in contract negotiation, upselling, and renewal strategy.</li>\n<li>Strong commercial acumen and consultative selling approach.</li>\n<li>Effective communicator with the ability to influence stakeholders at multiple levels.</li>\n<li>Proficient in CRM tools and pipeline management.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Why you will love it here! </span></p>\n<p>At the heart of our mission is a passion for delivering innovative cybersecurity solutions that empower organisations and create exceptional experiences for our customers. Guided by our core values, we’ve built a culture that’s collaborative, forward-thinking, and driven by purpose.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">The Benefits </span></p>\n<ul>\n<li>Huge opportunity to make a real impact from day one</li>\n<li>25 days annual leave, with increases at employment milestones, plus public holidays</li>\n<li>Private healthcare </li>\n<li>Training budget to support career growth and development</li>\n<li>Flexibility - never miss a work or family event - work life balance is important here</li>\n<li>4 paid wellness days per year (one per quarter)</li>\n<li>Company socials – 2 per year, gathering our full global team!</li>\n<li>Employee referral bonus scheme – help us find people as great as you are</li>\n<li>Vibrant local offices with global team support</li>\n</ul>",
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