Bilingual Contact Center Agent - Belmopan, Belize

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  "last_changed_at": "2026-05-30T05:43:22.715Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Belmopan, Cayo, 12345, Belize",
    "city": "Belmopan",
    "region": "Cayo",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:52.459Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Belmopan, Cayo, 12345, Belize",
      "city": "Belmopan",
      "region": "Cayo",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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{}

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  "list_job": {
    "id": "32",
    "isRemote": null,
    "location": {
      "city": "Belmopan",
      "state": "Cayo"
    },
    "atsLocation": {
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      "state": null,
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    "jobOpeningName": "Bilingual Contact Center Agent  - Belmopan, Belize ",
    "departmentLabel": null,
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Belmopan",
      "state": "Cayo",
      "postalCode": "12345",
      "addressCountry": "Belize"
    },
    "datePosted": "2024-10-16",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>Go Answer is expanding its Contact Center operations to a brand new 500-seat facility in Belmopan!  We are looking for highly motivated, results-driven Contact Center Agents to join our team in Belize!  Go Answer's goal is to exceed the expectations of our clients, (and their clients), one extraordinary customer experience at a time.  Our agents should be fluent in English to greet and assist our customers with enthusiasm and confidence.  </p>\n<p><br></p>\n<p><span style=\"text-decoration: underline;\">Responsibilities Include:</span></p>\n<p><br></p>\n<ul>\n<li>Manage a high volume of inbound/outbound calls in a timely manner. </li>\n<li><span>Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement</span></li>\n<li>Addressing complaints, queries and feedback from our clients and patiently providing the best possible solutions.</li>\n<li>Build and strengthen customer relationships to achieve positive connections by going the extra mile. </li>\n<li>Develop a thorough understanding of client's products and services. </li>\n<li>Follow account procedures and/or scripts with a personal touch.</li>\n<li>Guide callers through troubleshooting, navigating the client's site and products or services. </li>\n<li><span>Understand and strive to meet or exceed contact center metrics while providing excellent customer service.</span><br></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline;\">Requirements:</span></p>\n<p><br></p>\n<ul>\n<li>Applicants must be 18 years and over and must possess an active and valid Belize social security card.<br></li>\n<li>Must have experience in related field - <span>(call center, retail, hospitality or food service)</span><br></li>\n<li>High School Diploma or equivalent.<br></li>\n<li>Must be able to fluently speak and write in English and Spanish, using proper pronunciation and sentence structure<br></li>\n<li>Exceptional verbal and written communication.</li>\n<li>Positive Attitude and Energy</li>\n<li>Excellent Phone voice</li>\n<li>Outstanding customer service and active listening skills<br></li>\n<li>Computer literacy - Typing 25 words per minute.  MS Word/Excel.<br></li>\n<li><span>Self-motivated and able to adapt to and comprehend business processes and procedural changes</span><br></li>\n<li>Ability to work in a fast-paced environment. </li>\n<li>Schedule flexibility</li>\n<li>Clean police record via a background check</li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline;\">We Offer:</span></p>\n<p><br></p>\n<ul>\n<li>Competitive salary</li>\n<li>Fun environment</li>\n<li>Great incentives<br></li>\n<li>Paid time off<br></li>\n<li><span>Career Development and Management Training</span></li>\n<li>Lots of opportunity for growth and development in a brand new location!</li>\n</ul>",
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    "jobOpeningName": "Bilingual Contact Center Agent  - Belmopan, Belize ",
    "departmentLabel": "",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://goanswer.bamboohr.com/careers/32",
    "employmentStatusLabel": "Full-Time"
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