Home › Companies › 591867b0 3ac8 477e B882 022a555ed1ef 19000101 000001 › Digital Banking Services Rep I
Digital Banking Services Rep I
591867b0 3ac8 477e B882 022a555ed1ef 19000101 000001 · East Hartford, CT, US, East Hartford, CT · Remote · Active · $24–$29 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 591867b0 3ac8 477e B882 022a555ed1ef 19000101 000001 |
| Title | Digital Banking Services Rep I |
| Normalized title | - |
| Department / team | - |
| Location | East Hartford, CT, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $24–$29 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-02 / 2026-06-03 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 591867b0 3ac8 477e B882 022a555ed1ef 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in East Hartford. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 591867b0 3ac8 477e B882 022a555ed1ef 19000101 000001 |
| Source | 861be555-0aa1-4c0f-a3ce-b5d6261b7bea |
| ATS provider | ADP Workforce Now Recruiting |
Description
The Opportunity
Join our team as a Digital Banking Services Representative and play a key role in delivering seamless, secure, and innovative banking experiences. In this dynamic role, you’ll be at the heart of our digital operations where you will be reviewing and processing mobile deposits, supporting online account openings, monitoring transactions for fraud, and assisting members with digital tools like Bill Pay and P2P services. You’ll collaborate closely with teammates and cross-functional partners to ensure accuracy, efficiency, and exceptional service across every interaction. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about leveraging technology to enhance the member experience while maintaining the highest standards of service and security.
Location – East Hartford, CT Hybrid
Hours – Fulltime 8:00am-4:30pm
Compensation - $24-$29 an hour (depending on experience, education, aptitude & equity)
You Are
Detail-oriented and Organized
You have the ability to manage multiple digital processes, such as remote deposit capture, account openings, and transaction reviews, while ensuring accuracy and timeliness.
A Proactive Problem-Solver
You are skilled at researching issues, identifying potential risks, and delivery thoughtful, effective solutions for both members and internal partners.
Member Focused & Service Driven
You are committed to providing exceptional support through digital channels and ensuring a seamless, positive experience for every member interaction.
A Collaborative Team Player
You thrive in a fast-paced environment, support teammates, and contribute to achieving departmental goals while continuously building knowledge and expertise.
We Are
A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights.
Key Responsibilities
Digital Banking Process Daily RDC - Review items, to accept, deny, make adjustments as needed - Assesses appropriate holds and communicates them to the member Review and process Digital Account Opening applications Review and respond to secured messages for Bill Pay, External Accounts and P2P questions and requested help from members Review and process alerts for Bill Pay, External accounts, and P2P – special focus on fraud monitoring Review and process Digital Loan Payments reports Organizes and balances daily items including mobile and ATM remote deposit capture items and lockbox payments
Member Services Researches and responds to all requests from all internal and external stakeholders: members, support areas, retail branch staff, other departments, vendors and/or regulators Digital and Mobile Banking support via activities and calls from member facing teams Provides support for the processing of digital loan payments and online account opening quality review Help member facing teams when reported fraud by members
Miscellaneous Contributions Performs related duties and special requests as assigned Help Digital Reps II and III with fraud monitoring, complaint management research and other tasks as needed Focus on knowledge retention
Education and/or Experience
This role requires Subject Matter Expertise and the ability to provide mentorship, guidance and training to other team members. While this level of expertise will generally be attained with a minimum of _associates degree or 3-5 years in a previous Banking or Digital Banking role and High School Diploma/GED (highest degree required for role) . Priority will be place upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals.
Opportunities for Growth
At AEFCU, your growth matters. We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands-on leadership practice through specialized trainings. Whether you’re building new skills or exploring new paths, you’ll be supported every step of the way, because when you grow, we all rise together.
American Eagle Financial Credit Union is an equal opportunity employer disabled/veterans.
Full job record
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| Provider Job Key | 585385 |
| Title | Digital Banking Services Rep I |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | East Hartford, CT, US, East Hartford, CT |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | CT |
| City | East Hartford |
| Salary Raw | Compensation - $24-$29 an hour (depending on experience, education, aptitude & equity) You Are Detail- |
| Salary Min | 24 |
| Salary Max | 29 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=591867b0-3ac8-477e-b882-022a555ed1ef&ccId=19000101_000001&lang=en_US&type=JS&jobId=585385&jwId=9202851128359_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=591867b0-3ac8-477e-b882-022a555ed1ef&ccId=19000101_000001&lang=en_US&type=JS&jobId=585385&jwId=9202851128359_1 |
| First Seen At | 2026-06-03 09:58:46Z |
| Last Seen At | 2026-06-06 13:23:03Z |
| Last Checked At | 2026-06-06 13:23:03Z |
| Last Changed At | 2026-06-06 13:23:03Z |
| Inactive At | — |
| Source Posted At | 2026-06-02 20:11:00Z |
| Source Updated At | — |
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"requisitionDescription": "<div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>The Opportunity</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Join our team as a Digital Banking Services Representative and play a key role in delivering seamless, secure, and innovative banking experiences. In this dynamic role, you’ll be at the heart of our digital operations where you will be reviewing and processing mobile deposits, supporting online account openings, monitoring transactions for fraud, and assisting members with digital tools like Bill Pay and P2P services. You’ll collaborate closely with teammates and cross-functional partners to ensure accuracy, efficiency, and exceptional service across every interaction. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about leveraging technology to enhance the member experience while maintaining the highest standards of service and security.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong> </strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Location – </strong></span><span style=\"font-family: arial, sans-serif; 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font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong> </strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>You Are</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong> </strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><em>Detail-oriented and Organized </em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">You have the ability to manage multiple digital processes, such as remote deposit capture, account openings, and transaction reviews, while ensuring accuracy and timeliness. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><em>A Proactive Problem-Solver</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">You are skilled at researching issues, identifying potential risks, and delivery thoughtful, effective solutions for both members and internal partners. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><em>Member Focused & Service Driven</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;background:white;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">You are committed to providing exceptional support through digital channels and ensuring a seamless, positive experience for every member interaction. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><em>A Collaborative Team Player</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">You thrive in a fast-paced environment, support teammates, and contribute to achieving departmental goals while continuously building knowledge and expertise. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>We Are</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Key Responsibilities</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><u>Digital Banking </u></strong><ul style=\"margin-bottom: 0in; list-style-type: disc; font-size: initial; font-family: initial; color: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Process Daily RDC - Review items, to accept, deny, make adjustments as needed - Assesses appropriate holds and communicates them to the member </li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Review and process Digital Account Opening applications </li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Review and respond to secured messages for Bill Pay, External Accounts and P2P questions and requested help from members</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Review and process alerts for Bill Pay, External accounts, and P2P – special focus on fraud monitoring</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Review and process Digital Loan Payments reports</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Organizes and balances daily items including mobile and ATM remote deposit capture items and lockbox payments </li></ul></li></ol></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"> </span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ol start=\"2\" style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><u>Member Services</u></strong><ul style=\"margin-bottom: 0in; list-style-type: disc; font-size: initial; font-family: initial; color: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Researches and responds to all requests from all internal and external stakeholders: members, support areas, retail branch staff, other departments, vendors and/or regulators </li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Digital and Mobile Banking support via activities and calls from member facing teams </li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Provides support for the processing of digital loan payments and online account opening quality review</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Help member facing teams when reported fraud by members</li></ul></li></ol></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:1.0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><u> </u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ol start=\"3\" style=\"margin-bottom:0in;list-style-type: decimal;\"><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><u>Miscellaneous Contributions</u></strong><ul style=\"margin-bottom: 0in; list-style-type: disc; font-size: initial; font-family: initial; color: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Performs related duties and special requests as assigned</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Help Digital Reps II and III with fraud monitoring, complaint management research and other tasks as needed </li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Focus on knowledge retention </li></ul></li></ol></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Education and/or Experience</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">This role requires Subject Matter Expertise and the ability to provide mentorship, guidance and training to other team members. While this level of expertise will generally be attained with a minimum of _associates degree or 3-5 years in a previous <em>Banking or Digital Banking </em>role and High School Diploma/GED <em>(highest degree required for role)</em>. Priority will be place upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong>Opportunities for Growth</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">At AEFCU, your growth matters. We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands-on leadership practice through specialized trainings. Whether you’re building new skills or exploring new paths, you’ll be supported every step of the way, because when you grow, we all rise together. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">American Eagle Financial Credit Union is an equal opportunity employer disabled/veterans. </span></p></div></div></div></div></div>\n",
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