Associate Account Manager

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    "description": "<p><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Arial Narrow', sans-serif;\">POSITION SUMMARY: </span></strong></span></p>\r\n\r\n<p><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">The primary responsibility of the Associate Account Manager is to b</span><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"color:#000000;\">uild and maintain strong, long-lasting relationships and partnerships with new and existing clients, as assigned and supervised by the Senior Account Manager.</span></span><span style=\"font-family:'Arial Narrow', sans-serif;\"> The Associate Account Manager facilitates communication with clients and any other supporting departments within the CCS organization. </span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<h4 style=\"text-align:justify;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">ESSENTIAL FUNCTIONS:</span></h4>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Collaborates with Sales, Operations, Process Engineering and other teams to ensure successful enhancement and continuous improvement of client business processing. </span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Works to develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors under the supervision and direction of the Sr. Account Manager. </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ensures the timely and successful delivery of our solutions, according to customer needs and objectives.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Operates as primary point of contact for timely resolution of any client related issues, requests, or problems.&nbsp; </span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Works as part of the new client implementation team to gain familiarity with new client workflows.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Sets up client database records to reflect acknowledgement, reporting, and invoice processes while consistently maintaining the integrity and quality control of this data.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Monitors the quality and processing of incoming and outgoing data files, taking corrective action as necessary. </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Evaluates the account flow process for any client issues or change requests; initiates and tracks client projects using in-house project management software.</span></span></li>\r\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Reviews comprehensive daily, weekly, monthly, and quarterly management reports to provide analysis to the client, Operations, and Executive Managers as needed.</span></span></li>\r\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Cleary communicates the progress of monthly/quarterly initiatives to internal and external stakeholders.</span></span></li>\r\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Responds to complaints and resolves issues aiming for customer satisfaction and the preservation of the company&rsquo;s reputation.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Researches and monitors changes to clients&rsquo; processes to better forecast future placements and recovery results.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Assures that all procedures and responsibilities are documented and kept up to date.</span></span></li>\r\n\t<li><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Tracks and documents client events, meetings and communication using our Salesforce CRM software.</span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Maintains knowledge of compliancy regulations.</span> </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Other duties as assigned by management.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"color:#000000;\">Ability to maintain a consistent and regular attendance in accordance with an established schedule.</span></span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to work onsite/in-office and in accordance with CCS and department policies and procedures. </span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px;text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:48px;text-align:justify;\">&nbsp;</p>\r\n",
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    "salaryRange": "$50,000.00 - $57,500.00 Salary",
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The Associate Account Manager facilitates communication with clients and any other supporting departments within the CCS organization. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nESSENTIAL FUNCTIONS:\\r\\n\\r\\n\\r\\n\\tCollaborates with Sales, Operations, Process Engineering and other teams to ensure successful enhancement and continuous improvement of client business processing. \\r\\n\\tWorks to develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors under the supervision and direction of the Sr. Account Manager. \\r\\n\\tEnsures the timely and successful delivery of our solutions, according to customer needs and objectives.\\r\\n\\tOperates as primary point of contact for timely resolution of any client related issues, requests, or problems.&nbsp; \\r\\n\\r\\n\\r\\n\\r\\n\\tWorks as part of the new client implementation team to gain familiarity with new client workflows.\\r\\n\\tSets up client database records to reflect acknowledgement, reporting, and invoice processes while consistently maintaining the integrity and quality control of this data.\\r\\n\\tMonitors the quality and processing of incoming and outgoing data files, taking corrective action as necessary. \\r\\n\\tEvaluates the account flow process for any client issues or change requests; initiates and tracks client projects using in-house project management software.\\r\\n\\tReviews comprehensive daily, weekly, monthly, and quarterly management reports to provide analysis to the client, Operations, and Executive Managers as needed.\\r\\n\\tCleary communicates the progress of monthly/quarterly initiatives to internal and external stakeholders.\\r\\n\\tResponds to complaints and resolves issues aiming for customer satisfaction and the preservation of the company&rsquo;s reputation.\\r\\n\\tResearches and monitors changes to clients&rsquo; processes to better forecast future placements and recovery results.\\r\\n\\tAssures that all procedures and responsibilities are documented and kept up to date.\\r\\n\\tTracks and documents client events, meetings and communication using our Salesforce CRM software.\\r\\n\\tMaintains knowledge of compliancy regulations. \\r\\n\\tOther duties as assigned by management.\\r\\n\\tAbility to maintain a consistent and regular attendance in accordance with an established schedule.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\tAbility to work onsite/in-office and in accordance with CCS and department policies and procedures. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"The CCS Companies\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=DB7B3459593528CD2AB20F3D8CB2B13B\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"725 Canton Street\",\"addressLocality\":\"Norwood\",\"addressRegion\":\"MA\",\"postalCode\":2062,\"addressCountry\":\"USA\"}},\"qualifications\":\"QUALIFICATIONS:\\r\\n\\r\\n\\r\\n\\t2+ years of Account Management or equivalent, client service experience. \\r\\n\\tOutstanding written and verbal communication skills.\\r\\n\\tAble to demonstrate basic proficiency in analyzing business results using various data sources and able to translate results to a client presentation with interpretation of trends and opportunities for improved performances. \\r\\n\\tProblem solver with high attention to detail who is thorough, organized, and is easily adaptable to a wide range of client industries.\\r\\n\\tMust work well independently with little management supervision.\\r\\n\\tAbility to prioritize workload while multi-tasking.\\r\\n\\tMaintain highly professional appearance and demeanor when dealing with clients.\\r\\n\\tFlexible in working with all CCS personnel.\\r\\n\\tCoachable: receptive to feedback, willing to learn, embraces continuous improvement and responsive to change.\\r\\n\\tPC skills:&nbsp; MS Outlook, Word, Power Point, Excel.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEDUCATION REQUIREMENTS\\r\\n\\r\\n\\r\\n\\tAssociates degree required.\\r\\n\\tB.S. degree preferred or directly related equivalent experience.&nbsp; \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"QUALIFICATIONS:\\r\\n\\r\\n\\r\\n\\t2+ years of Account Management or equivalent, client service experience. \\r\\n\\tOutstanding written and verbal communication skills.\\r\\n\\tAble to demonstrate basic proficiency in analyzing business results using various data sources and able to translate results to a client presentation with interpretation of trends and opportunities for improved performances. \\r\\n\\tProblem solver with high attention to detail who is thorough, organized, and is easily adaptable to a wide range of client industries.\\r\\n\\tMust work well independently with little management supervision.\\r\\n\\tAbility to prioritize workload while multi-tasking.\\r\\n\\tMaintain highly professional appearance and demeanor when dealing with clients.\\r\\n\\tFlexible in working with all CCS personnel.\\r\\n\\tCoachable: receptive to feedback, willing to learn, embraces continuous improvement and responsive to change.\\r\\n\\tPC skills:&nbsp; 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    "qualifications": "<p><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Arial Narrow', sans-serif;\">QUALIFICATIONS:</span></strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">2+ years of Account Management or equivalent, client service experience. </span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Outstanding written and verbal communication skills.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Able to demonstrate basic proficiency in analyzing business results using various data sources and able to translate results to a client presentation with interpretation of trends and opportunities for improved performance</span><span style=\"font-family:'Arial Narrow', sans-serif;\">s. </span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Problem solver with high attention to detail who is thorough, organized, and is easily adaptable to a wide range of client industries.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Must work well independently with little management supervision.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to prioritize workload while multi-tasking.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Maintain highly professional appearance and demeanor when dealing with clients.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Flexible in working with all CCS personnel.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Coachable: receptive to feedback, willing to learn, embraces continuous improvement and responsive to change.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">PC skills:&nbsp; MS Outlook, Word, Power Point, Excel.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Arial Narrow', sans-serif;\">EDUCATION REQUIREMENTS</span></strong></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Associates degree required.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">B.S. degree preferred or directly related equivalent experience.&nbsp; </span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n",
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