Customer Experience Manager

{
  "content_hash": "cd12b804963fcad5aab335394d0ce9d5e559e26a19b31f725eaed90748bbbf96",
  "source_hash": "6b105212a05759ea403d13f850a766b485013c40fabfb021e3c7ba3e0a289013",
  "last_changed_at": "2026-06-12T11:54:44.032Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "arlington, VA, 22204",
    "city": "arlington",
    "region": "VA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-22T14:33:11.894Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "arlington, VA, 22204",
      "city": "arlington",
      "region": "VA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "detail": {
    "url": "https://thegreatescaperoom.applytojob.com/apply/jobs/details/MQBdz2BJmu?&",
    "heading": "Customer Experience Manager",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://thegreatescaperoom.applytojob.com/apply/MQBdz2BJmu/Customer-Experience-Manager",
    "description_html": "<p>We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday–Sunday.</p><p>We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.</p><p>Responsibilities:</p><ul><li>Oversee daily operations to ensure a smooth, safe, and high-quality guest experience</li><li>Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement</li><li>Manage staff schedules and support team members during live guest experiences, including stepping in when needed</li><li>Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service</li><li>Build community relationships, support basic marketing/social media efforts, and track key performance metrics</li><li>Maintain strong leadership on-site, ensuring smooth operations and consistent team performance</li></ul><p>Qualifications:</p><ul><li>Experience in customer service, hospitality, entertainment, operations, or a similar guest-facing role</li><li>Strong leadership, communication, and relationship-building skills</li><li>Ability to work in a fast-paced, interactive environment and solve problems under pressure</li><li>Comfortable supporting marketing, outreach, and community engagement efforts</li><li>Flexible availability, including evenings and weekends</li></ul><p>Pay:</p><ul><li>Starting at $55,000 annually</li></ul><p>PTO</p><p>Only qualified candidates will be contacted for an interview.</p>",
    "description_text": "We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday–Sunday.\n We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.\n Responsibilities:\n Oversee daily operations to ensure a smooth, safe, and high-quality guest experience\n Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement\n Manage staff schedules and support team members during live guest experiences, including stepping in when needed\n Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service\n Build community relationships, support basic marketing/social media efforts, and track key performance metrics\n Maintain strong leadership on-site, ensuring smooth operations and consistent team performance\n Qualifications:\n Experience in customer service, hospitality, entertainment, operations, or a similar guest-facing role\n Strong leadership, communication, and relationship-building skills\n Ability to work in a fast-paced, interactive environment and solve problems under pressure\n Comfortable supporting marketing, outreach, and community engagement efforts\n Flexible availability, including evenings and weekends\n Pay:\n Starting at $55,000 annually\n PTO\n Only qualified candidates will be contacted for an interview.",
    "jsonld_jobposting": {
      "url": "https://thegreatescaperoom.applytojob.com/apply/MQBdz2BJmu/Customer-Experience-Manager",
      "@type": "JobPosting",
      "title": "Customer Experience Manager",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-12",
      "description": "<p>We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday–Sunday.</p><p>We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.</p><p>Responsibilities:</p><ul><li>Oversee daily operations to ensure a smooth, safe, and high-quality guest experience</li><li>Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement</li><li>Manage staff schedules and support team members during live guest experiences, including stepping in when needed</li><li>Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service</li><li>Build community relationships, support basic marketing/social media efforts, and track key performance metrics</li><li>Maintain strong leadership on-site, ensuring smooth operations and consistent team performance</li></ul><p>Qualifications:</p><ul><li>Experience in customer service, hospitality, entertainment, operations, or a similar guest-facing role</li><li>Strong leadership, communication, and relationship-building skills</li><li>Ability to work in a fast-paced, interactive environment and solve problems under pressure</li><li>Comfortable supporting marketing, outreach, and community engagement efforts</li><li>Flexible availability, including evenings and weekends</li></ul><p>Pay:</p><ul><li>Starting at $55,000 annually</li></ul><p>PTO</p><p>Only qualified candidates will be contacted for an interview.</p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "22204",
          "addressRegion": "VA",
          "addressLocality": "arlington"
        }
      },
      "validThrough": "2026-09-10",
      "uniqueJobCode": "job_20260612005338_QE7NP7ZFQCQWSMNF",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20210302182554_O1OTSPCPWI3R3DM0/logos/20210302215518_Logo.jpg",
        "name": "The Great Escape Room",
        "@type": "Organization",
        "sameAs": "https://www.TheGreatEscapeRoom.com"
      },
      "experienceRequirements": "Entry Level"
    }
  },
  "list_job": {
    "id": "MQBdz2BJmu",
    "title": "Customer Experience Manager",
    "detailUrl": "https://thegreatescaperoom.applytojob.com/apply/jobs/details/MQBdz2BJmu?&"
  },
  "detail_errors": []
}