Customer Service Associate

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  "source_hash": "5bde0e6a1b4349066186f842316eecdf5f97cffd47b8bdc91d05188f9d1d905b",
  "last_changed_at": "2026-06-19T10:11:31.370Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Warren, RI, US",
    "city": "Warren",
    "region": "RI",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.98
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-17T09:28:22.784Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Warren, RI, US",
      "city": "Warren",
      "region": "RI",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.98
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "locations": [
    {
      "city": "Warren",
      "state": "RI",
      "country": "US"
    }
  ],
  "requisitionId": 5523,
  "displayJobTitle": "Customer Service Associate",
  "externalDescription": " Magnetic Seal is currently seeking a motivated Customer Service Associate to join our team in Warren, RI. The Customer Service Associate (CSA) serves as the primary interface between the company and its customers. This role is responsible for managing customer orders, quotes, coordinating delivery commitments, and supporting overall customer satisfaction. The CSA works cross-functionally with operations, supply chain, quality, and engineering to ensure timely and accurate execution of customer requirements within a highly regulated environment. Who are we? Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed. Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications. Essential Functions: - Customer Interface Communication - Serve as the primary day-to-day point of contact for assigned customers (OEMs, Tier 1 suppliers, or government buyers) - Manage inquiries related to orders, delivery status, technical questions, and issue resolution - Maintain professional, responsive communication aligned with contractual commitments - Order Contract Management - Process and manage customer purchase orders and quotations in ERP systems - Ensure orders align with contractual terms, pricing agreements, and flow-down requirements - Monitor backlog, delivery schedules, and changes to customer demand and communicate changes to impacted parties (supply chain, production, etc.). - Delivery Schedule Coordination - Coordinate with operations, planning, and supply chain teams to meet on-time delivery targets - Track and communicate schedule risks or delays proactively - Support expediting efforts for critical or priority-rated orders (e.g., defense-rated orders such as DO/ DX priorities) - Pricing Quote Support - Assist with RFQs, pricing reviews, and proposal preparation - Ensure consistency with existing agreements, cost structures, and escalation clauses - Support negotiations by providing data on historical pricing, volumes, and lead times - Relationship Management Account Support - Build and maintain strong relationships with key customer stakeholders - Understand customer programs, priorities, and future demand signals - Support account managers or business development in growth initiatives as needed - Data Management Reporting - Maintain accurate customer data, order status, and communication records - Generate reports on backlog, on-time delivery, and customer performance metrics - Support internal reviews and customer business reviews as needed - Cross-Functional Coordination - Interface with engineering, quality, finance, and operations to ensure alignment on customer commitments - Participate in program reviews, production meetings, and demand planning discussions as needed - Responsible for storing and handling all Controlled Unclassified Information (CUI) appropriately to prevent unauthorized access, dissemination, or use of this information or documentation. - Support all visitor and security policies to protect ITAR/EAR/CMMC/CUI information, documents, product, etc. from unauthorized access by informing management immediately of any concerns. - Responsible for the proper handling and management of hazardous waste generated in employee’s work area. - Performs other duties as assigned including special projects. - Regular and acceptable attendance is an essential function of this job. ",
  "postingEffectiveDate": "3/20/2026",
  "postingExpirationDate": "-"
}