Conversation Designer II

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    "ShortDescriptionStr": "As a Conversation Designer II, you will shape engaging experiences for AI-driven Chatbots and IVR systems. You’ll design intuitive dialog flows, validate functionality, and optimize language to ensure seamless interactions utilizing best practices in user-centered design. ",
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    "ExternalDescriptionStr": "<p><strong>Why GM Financial Technology</strong><br><br>Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.<br><br>Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.</p>",
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    "ExternalQualificationsStr": "<p><strong>What makes you an ideal candidate?</strong></p><ul><li>Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc.&nbsp;</li><li>Experience in AI, chatbot/IVR strategy, conversation design, and optimization&nbsp;</li><li>Knowledge of Natural Language Processing and Prompt Engineering</li><li>Familiar with Agile principles and able to work effectively with cross-functional teams.&nbsp;</li><li>Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing</li><li>Adaptability to accommodate constantly changing priorities</li><li>Self-motivated, positive attitude, quick to learn and a growth-oriented mindset</li><li>Strong interpersonal skills for effective collaboration and communicating technical requirements and solutions to a variety of audiences</li><li>Contact center and/or customer service experience a plus</li><li>Bilingual a plus (English + Spanish)<br>&nbsp;</li></ul><p><strong>Experience</strong></p><ul><li>3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required</li><li>High School Diploma or equivalent required</li><li>Bachelor’s Degree in related field or equivalent work experience required</li></ul><p>&nbsp;</p><p><strong>Licenses and Certifications</strong></p><ul><li>Certification in conversation design or UX design preferred</li></ul><p>&nbsp;</p><p><strong>What We Offer: </strong>Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.</p><p><br><strong>Our Culture: </strong>Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.</p><p><br><strong>Compensation: </strong>Competitive pay and bonus eligibility.</p><p><br><strong>Work Life Balance:</strong> Hybrid work environment, 2-days a week in Arlington, TX or Las Colinas, TX office.</p><p><br><strong>NOTE: We are unable to consider candidates who require visa sponsorship for this position.</strong></p><p><br><strong>This position is not open to agency submissions</strong></p><p><span style=\"color: white;\"><span style=\"font-size: 11pt;\">#LI-Hybrid</span></span></p><p><span style=\"color: white;\"><span style=\"font-size: 11pt;\">#LI-MH1</span></span></p><p><span style=\"color: white;\"><span style=\"font-size: 11pt;\">#GMFJobs</span></span></p>",
    "InternalQualificationsStr": "<p><strong>What makes you an ideal candidate?</strong></p><ul><li>Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc.&nbsp;</li><li>Experience in AI, chatbot/IVR strategy, conversation design, and optimization&nbsp;</li><li>Knowledge of Natural Language Processing and Prompt Engineering</li><li>Familiar with Agile principles and able to work effectively with cross-functional teams.&nbsp;</li><li>Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing</li><li>Adaptability to accommodate constantly changing priorities</li><li>Self-motivated, positive attitude, quick to learn and a growth-oriented mindset</li><li>Strong interpersonal skills for effective collaboration and communicating technical requirements and solutions to a variety of audiences</li><li>Contact center and/or customer service experience a plus</li><li>Bilingual a plus (English + Spanish)<br>&nbsp;</li></ul><p><strong>Experience</strong></p><ul><li>3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required</li><li>High School Diploma or equivalent required</li><li>Bachelor’s Degree in related field or equivalent work experience required</li></ul><p>&nbsp;</p><p><strong>Licenses and Certifications</strong></p><ul><li>Certification in conversation design or UX design preferred</li></ul><p>&nbsp;</p><p><strong>What We Offer: </strong>Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.</p><p><br><strong>Our Culture: </strong>Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.</p><p><br><strong>Compensation: </strong>Competitive pay and bonus eligibility.</p><p><br><strong>Work Life Balance:</strong> Hybrid work environment, 2-days a week in Arlington, TX or Las Colinas, TX office.</p><p><br><strong>NOTE: We are unable to consider candidates who require visa sponsorship for this position.</strong></p><p><br><strong>This position is not open to agency submissions</strong></p><p><span style=\"color: white;\"><span style=\"font-size: 11pt;\">#LI-Hybrid</span></span></p><p><span style=\"color: white;\"><span style=\"font-size: 11pt;\">#LI-MH1</span></span></p><p><span style=\"color: white;\"><span style=\"font-size: 11pt;\">#GMFJobs</span></span></p>",
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