Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods

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    "location": {
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    "locationType": "2",
    "jobOpeningName": "Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods",
    "departmentLabel": "CX Operations 28",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Lincoln",
      "state": "Nebraska",
      "postalCode": "68528",
      "addressCountry": "United States"
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    "datePosted": "2026-04-28",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><span style=\"color: #470a68; font-size: 18px\">Looking to join our team?  Here’s what we’re looking for!</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Are you a gearhead who wants to help other car enthusiasts build unforgettable automotive experiences? Do you know the ins and outs of aftermarket auto parts for muscle cars, hot rods, and race cars? We’re ready to drive ourselves forward with a rock star <span style=\"font-weight: bold\">Auto Technician</span> who can not only diagnose and solve technical challenges, but confidently guide customers toward purchasing the right products to bring their builds to life—over the phone and via email.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We believe strongly in our company values and live them out each day! We work together as <span style=\"font-weight: bold\">One Team </span>across all departments, <span style=\"font-weight: bold\">Choose Positivity </span>in everything we do, put <span style=\"font-weight: bold\">People First</span>, encourage speaking up because <span style=\"font-weight: bold\">You Have a Voice</span>, and above all else we are <span style=\"font-weight: bold\">Driven to Succeed</span>. If you can embrace these values and they align with how you work, then we’d love to chat with you!</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><span style=\"color: #470a68; font-size: 18px\">Here are the specifics:</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We recognize that call center expectations are rigorous, and it's essential for everyone to understand how even small changes can impact the team's ability to meet demand. Our structured approach helps maintain service quality and supports team members in meeting these expectations without compromising our standards.</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Be the <span style=\"font-weight: bold\">expert voice over the phone</span> that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Communicate in writing to provide technical support and product recommendations to customers via email and other applications.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Maintain an <span style=\"font-weight: bold\">extensive working knowledge of aftermarket automotive</span> technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Serve as a <span style=\"font-weight: bold\">technical resource for both customers and internal teams</span>, including sales and customer support staff.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Assist our product and e-commerce teams to develop and update website content.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Collaborate with internal teams to support product visibility, customer engagement, and overall sales success.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Contribute toward the development of training material for fellow techs and sales staff members.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Attend industry trade shows and events acting as an ambassador for Speedway Motors.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Embrace and live out Speedway Motors core values.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Constantly work to improve processes; make suggestions for productivity improvements, and optimize employee workflow, while continuing to meet our customers’ needs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Maintain regular, reliable, and punctual attendance.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Take ownership of assigned responsibilities and follow through on commitments.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Seek opportunities for continuous improvement and professional growth.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Perform other duties as assigned.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Adhere to all company policies, procedures, and safety protocols.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><span style=\"color: #470a68; font-size: 18px\">We’ll take care of you – here's how!</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We put our employees first, and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always.</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Comprehensive Health, Dental and Vision Insurance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Retirement Plan with Company Match</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Paid Time Off</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Paid Holidays</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Paid Parental Leave</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Continuing Education Reimbursement</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Wellness Program and Healthy Living Reimbursement</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Growth Opportunities</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">An <em>extremely </em>supportive team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Opportunity to utilize your strengths and be creative</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><span style=\"color: #470a68; font-size: 18px\">Work Environment</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">While we do offer the opportunity to work remotely, <span style=\"font-size: 12pt\">r<span style=\"color: var(--gray10,#222)\">emote work opportunities can only be performed in the following states: Nebraska, Arizona, West Virginia, Florida, Illinois, Indiana, Kansas, Michigan, North Carolina, Texas, Wisconsin, and Wyoming.</span></span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Constant sitting or standing (may choose sit-down or stand-up desk)  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Viewing multiple computer monitors for extended periods </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to rarely lift and carry &lt;25 lbs. and rarely push/pull up to 50 lbs. </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Rare walking </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Rare bending/reaching, twisting </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Frequent pinching, grasping, fine manipulation with fingers to use computer and phone</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Heated and air-conditioned indoor work  </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Schedule is Monday-Friday from 8:00 a.m. - 5:00 p.m. Central Time</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Hybrid work opportunities are available for those located near Lincoln, NE</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><span style=\"color: #470a68; font-size: 18px\">What you’ll need to succeed in this position:</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Passion for muscle cars, hot rods, and performance vehicles</span> – we’re looking for someone who shares our enthusiasm for these cars. We are successful in helping our customers because we relate to everything they do.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Excellent communication skills </span>– supporting and advising fellow enthusiasts from thousands of miles away is our specialty.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Strong computer skills</span> – experience in typing (30 wpm), web navigation, search engines, and essential programs like Outlook.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Dependable attendance</span> – customers count on us every day! Consistent attendance, punctuality, and being fully prepared to work at your scheduled start time are essential to success in this role. We appreciate team members who prioritize being present and ready to make a positive impact on the days they are scheduled to work.</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Comfort in a role that blends technical expertise with a sales component</span> – you’re able to naturally guide conversations, connect the dots, and help customers move forward with the right purchase for their build.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Customer-focused mindset</span> – you know how to uncover what a customer truly needs and confidently recommend products that align with their goals, budget, and vision.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">If this sounds like you, <span style=\"font-family: Inter, sans-serif\">we would<span> </span></span><span style=\"font-family: Inter, sans-serif\">love</span><span style=\"font-family: Inter, sans-serif\"><span> </span></span><span style=\"font-family: Inter, sans-serif\">for</span><span style=\"font-family: Inter, sans-serif\"><span> </span></span><span style=\"font-family: Inter, sans-serif\">you</span><span style=\"font-family: Inter, sans-serif\"><span> </span></span><span style=\"font-family: Inter, sans-serif\">to join our Speedway<span> </span></span><span style=\"font-family: Inter, sans-serif\">Team</span><span style=\"font-family: Inter, sans-serif\">!</span> Please include your resume and a detailed list of your past and present project cars, or any other related experience that you have!</span></p>\n<p><br><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(71, 10, 104); font-weight: bold\">About Speedway Motors:</span></p>\n<p><span>Speedway Motors is the oldest speed shop in the USA. We’re one of the biggest, too, and we help millions of car enthusiasts, racers, and gearheads create meaningful experiences they’ll remember forever. With their friends, with their families, and in their community. We take that mission seriously, and it brings exciting problems to solve. See us in action at: <a href=\"http://www.speedwaymotors.com/\" target=\"_blank\" rel=\"noopener noreferrer\">www.speedwaymotors.com</a>.</span></p>",
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