Home › Companies › Fa Etxt Saasfaprod1 Fa Ocs Oraclecloud Com CX 5 › Call Center Specialist - H&V Call Center - Ft. Wright E1 - Full Time - Days
Call Center Specialist - H&V Call Center - Ft. Wright E1 - Full Time - Days
Fa Etxt Saasfaprod1 Fa Ocs Oraclecloud Com CX 5 · Fort Wright, KY, United States; FT WRIGHT, Fort Wright, KY, US · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Etxt Saasfaprod1 Fa Ocs Oraclecloud Com CX 5 |
| Title | Call Center Specialist - H&V Call Center - Ft. Wright E1 - Full Time - Days |
| Normalized title | - |
| Department / team | Staffing / Scheduling |
| Location | Fort Wright, KY, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-19 / 2026-05-31 |
| Changed / last seen | 2026-06-03 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Etxt Saasfaprod1 Fa Ocs Oraclecloud Com CX 5. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Fort Wright. | Open |
| Department jobs | Active postings in Staffing / Scheduling. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Etxt Saasfaprod1 Fa Ocs Oraclecloud Com CX 5 |
| Source | 27c12f86-42db-4271-a895-7eb2b9b20e5e |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Answers phone calls and schedules patient care activities. Facilitate flow of information between physicians, patients, and clinical areas. Obtains and verifies appropriate personal, demographic and financial information for the purposes of ensuring quality patient care through proper patient identification and maximum reimbursements for all billable clinical services rendered.
Responsibilities
Answers incoming telephone calls, schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff. Performs phone system/answering service functions. Responds to patient, prospective patient, legal guardian and POA in a courteous, friendly manner.
Manages daily patient and physician scheduling. Schedules for all patient visits to optimize patient satisfaction, provider template utilization and treatment room utilization. Obtains, records, and updates personal and financial patient information per Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.
Manages various work queues in EPIC EMR as needed. Verifies referrals and performs pre-certifications as appropriate. Types, mails and faxes correspondence as needed, including patient letters, new patient paperwork, etc.
Prepares patient material/handouts as needed. Order office supplies and maintains a clean area.
All other duties as assigned.
Qualifications
EDUCATION: High School Diploma or equivalent/
YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.
REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:
Strong verbal and social skills to facilitate working respectfully with patients, physicians, and co-workers in person or by telephone. Excellent customer service skills.
Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
Knowledge of health insurance coverage, requirements.
Basic Math skills.
Analytical skills required to make decisions based on the facility and clinical situation at hand.
Knowledge of and compliance with HIPAA privacy requirements.
LICENSES REGISTRATIONS &/or CERTIFICATIONS: NONE
Full job record
| Job ID | d37e03d5c06c34f577d87fd6cda1d56e665c785e |
| Org ID | 3c667640-bfda-4c38-893f-b4eb564df3bb |
| Source ID | 27c12f86-42db-4271-a895-7eb2b9b20e5e |
| Board ID | 27c12f86-42db-4271-a895-7eb2b9b20e5e |
| Provider | oracle_hcm |
| Provider Job Key | 13943 |
| Title | Call Center Specialist - H&V Call Center - Ft. Wright E1 - Full Time - Days |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Fort Wright, KY, United States; FT WRIGHT, Fort Wright, KY, US |
| Department | Staffing / Scheduling |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | KY |
| City | Fort Wright |
| Salary Raw | Description Answers phone calls and schedules patient care activities. Facilitate flow of information between physicians, patients, and clinical areas. Obtains and verifies appropriate personal, demographic and financial information for the purposes of ensuring quality patient care through proper patient identification and maximum reimbursements for all billable clinical services rendered. Responsibilities Answers incoming telephone calls, schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff. Performs phone system/answering service functions. Responds to patient, prospective patient, legal guardian and POA in a courteous, friendly manner. Manages daily patient and physician scheduling. Schedules for all patient visits to optimize patient satisfaction, provider template utilization and treatment room utilization. Obtains, records, and updates personal and financial patient information per Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies. Manages various work queues in EPIC EMR as needed. Verifies referrals and performs pre-certifications as appropriate. Types, mails and faxes correspondence as needed, including patient letters, new patient paperwork, etc. Prepares patient material/handouts as needed. Order office supplies and maintains a clean area. All other duties as assigned. Qualifications EDUCATION: High School Diploma or equivalent/ YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred. REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills: Strong verbal and social skills to facilitate working respectfully with patients, physicians, and co-workers in person or by telephone. Excellent customer service skills. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification. Knowledge of health insurance coverage, requirements. Basic Math skills. Analytical skills required to make decisions based on the facility and clinical situation at hand. Knowledge of and compliance with HIPAA privacy requirements. LICENSES REGISTRATIONS &/or CERTIFICATIONS: NONE |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://fa-etxt-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_5/job/13943 |
| Apply URL | https://fa-etxt-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_5/job/13943 |
| First Seen At | 2026-05-31 17:57:55Z |
| Last Seen At | 2026-06-06 19:44:14Z |
| Last Checked At | 2026-06-06 19:44:14Z |
| Last Changed At | 2026-06-03 10:56:18Z |
| Inactive At | — |
| Source Posted At | 2026-05-19 15:37:23Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etxt-saasfaprod1.fa.ocs.oraclecloud.com|CX_5/date=2026-06-06/2026-06-06T19-43-42-179Z-d07e62e9ee5a6cb55c3491b0286b64e93a865e24b0b655292c6b629bfff16a26.json |
Event Fields
{
"content_hash": "e590ea59e0b3f9448d07c37244ed81432245d8a0ca048e0b2202712a87585c8d",
"source_hash": "c268432c3277a72bdc6466c5e66ebac5d043a735133314487cc1fda5511024d2",
"last_changed_at": "2026-06-03T10:56:18.646Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Fort Wright, KY, United States",
"city": "Fort Wright",
"region": "KY",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-06T19:44:13.675Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Fort Wright, KY, United States",
"city": "Fort Wright",
"region": "KY",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"countries": [
"United States"
]
},
"remote_policy": "hybrid",
"salary_period": "day",
"workplace_type": "hybrid",
"salary_currency": null
}Extensions
{}Native Structured
{
"detail": {
"Id": "13943",
"Title": "Call Center Specialist - H&V Call Center - Ft. Wright E1 - Full Time - Days",
"media": [],
"skills": [],
"JobType": null,
"Category": "Staffing / Scheduling",
"JobGrade": null,
"JobLevel": null,
"JobShift": "Day",
"WorkDays": null,
"WorkHours": null,
"WorkYears": null,
"Department": null,
"HotJobFlag": false,
"StudyLevel": null,
"WorkMonths": null,
"WorkerType": null,
"GeographyId": 300000005576918,
"JobFamilyId": 300000012740760,
"JobFunction": "Patient_Support",
"JobSchedule": "Full time",
"BusinessUnit": null,
"ContractType": null,
"Organization": null,
"TrendingFlag": false,
"workLocation": [
{
"Country": "US",
"Region1": "Kenton",
"Region2": "KY",
"Region3": null,
"Building": null,
"Latitude": "39.06813",
"Longitude": "-84.53048",
"LocationId": 300000012689009,
"PostalCode": "41011",
"TownOrCity": "Fort Wright",
"AddressLine1": "1955 DIXIE HWY",
"AddressLine2": null,
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "FT WRIGHT"
}
],
"ContentLocale": "en",
"HiringManager": null,
"LegalEmployer": null,
"RequisitionId": 300000860891613,
"WorkplaceType": "Hybrid",
"BusinessUnitId": 300000009661209,
"OrganizationId": 1,
"GeographyNodeId": 100000012763044,
"JobFunctionCode": "PTS",
"LegalEmployerId": 300000009507229,
"PrimaryLocation": "Fort Wright, KY, United States",
"RequisitionType": "Clinical Support",
"NumberOfOpenings": null,
"WorkplaceTypeCode": "ORA_HYBRID",
"BeFirstToApplyFlag": true,
"otherWorkLocations": [],
"secondaryLocations": [],
"ExternalContactName": null,
"ShortDescriptionStr": "Answers phone calls and schedules patient care activities. Facilitate flow of information between physicians, patients, and clinical areas. Obtains and verifies appropriate personal, demographic and financial information for the purposes of ensuring quality patient care through proper patient identification and maximum reimbursements for all billable clinical services rendered. ",
"ExternalContactEmail": null,
"ExternalPostedEndDate": null,
"OtherRequisitionTitle": null,
"requisitionFlexFields": [
{
"Value": "80",
"Prompt": "Hours Per Pay Period",
"ControlType": "TextArea",
"SequenceNumber": 1
},
{
"Value": "8:30a-5:00p",
"Prompt": "TCH Hours ex 8:00am - 5:00pm",
"ControlType": "TextArea",
"SequenceNumber": 2
},
{
"Value": "1",
"Prompt": "FTE (Full Time Equivalent)",
"ControlType": "Decimal",
"SequenceNumber": 4
}
],
"ApplyWhenNotPostedFlag": true,
"DomesticTravelRequired": null,
"ExternalDescriptionStr": "<p><span>Answers phone calls and</span><span> </span><span>schedules patient care activities. Facilitate flow of information between physicians, patients, and clinical areas. Obtains and verifies appropriate personal, demographic and financial information for the purposes of ensuring quality patient care through proper patient identification and maximum reimbursements for all billable clinical services rendered. </span></p>",
"ObjectVerNumberProfile": null,
"PrimaryLocationCountry": "US",
"CorporateDescriptionStr": "",
"ExternalPostedStartDate": "2026-05-19T15:37:23+00:00",
"ExternalQualificationsStr": "<p><span>EDUCATION: High School Diploma or equivalent/</span> </p>\n<p><span>YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred. </span></p>\n<p><span>REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:</span></p>\n<ol>\n <li><span>Strong </span><span>verbal and social skills to facilitate working respectfully with patients, physicians, and co-workers in person or by telephone. Excellent customer service skills.</span></li>\n <li><span>Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.</span></li>\n <li><span>Knowledge of health insurance coverage, requirements.</span></li>\n <li><span>Basic Math skills.</span></li>\n <li><span>Analytical skills required to make decisions based on the facility and clinical situation at hand.</span></li>\n <li><span>Knowledge of and compliance with HIPAA privacy requirements.</span></li>\n</ol>\n<p> </p>\n<p><span><strong>LICENSES REGISTRATIONS &/or CERTIFICATIONS:</strong></span><span> </span><span>NONE</span></p>",
"InternalQualificationsStr": "<p><span>EDUCATION: High School Diploma or equivalent/</span> </p>\n<p><span>YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred. </span></p>\n<p><span>REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:</span></p>\n<ol>\n <li><span>Strong </span><span>verbal and social skills to facilitate working respectfully with patients, physicians, and co-workers in person or by telephone. Excellent customer service skills.</span></li>\n <li><span>Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.</span></li>\n <li><span>Knowledge of health insurance coverage, requirements.</span></li>\n <li><span>Basic Math skills.</span></li>\n <li><span>Analytical skills required to make decisions based on the facility and clinical situation at hand.</span></li>\n <li><span>Knowledge of and compliance with HIPAA privacy requirements.</span></li>\n</ol>\n<p> </p>\n<p><span><strong>LICENSES REGISTRATIONS &/or CERTIFICATIONS:</strong></span><span> </span><span>NONE</span></p>",
"OrganizationDescriptionStr": "",
"primaryLocationCoordinates": [
{
"Latitude": "39.04089",
"Longitude": "-84.53842",
"CountryCode": "US",
"GeographyId": 300000005576918,
"GeographyNodeId": 100000012763044
}
],
"ExternalResponsibilitiesStr": "<p style=\"margin-left:0in\"><span>Answers incoming telephone calls, schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff. Performs phone system/answering service functions. Responds to patient, prospective patient, legal guardian and POA in a courteous, friendly manner.</span></p>\n<p style=\"margin-left:0in\"><span>Manages daily patient and physician scheduling. Schedules for all patient visits to optimize patient satisfaction, provider template utilization and treatment room utilization. Obtains, records, and updates personal and financial patient information per Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.</span></p>\n<p style=\"margin-left:0in\"><span>Manages various work queues in EPIC EMR as needed. Verifies referrals and performs pre-certifications as appropriate. Types, mails and faxes correspondence as needed, including patient letters, new patient paperwork, etc. </span></p>\n<p style=\"margin-left:0in\"><span>Prepares patient material/handouts as needed. Order office supplies and maintains a clean area. </span></p>\n<p style=\"margin-left:0in\"><span>All other duties as assigned. </span></p>",
"InternalResponsibilitiesStr": "<p style=\"margin-left:0in\"><span>Answers incoming telephone calls, schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff. Performs phone system/answering service functions. Responds to patient, prospective patient, legal guardian and POA in a courteous, friendly manner.</span></p>\n<p style=\"margin-left:0in\"><span>Manages daily patient and physician scheduling. Schedules for all patient visits to optimize patient satisfaction, provider template utilization and treatment room utilization. Obtains, records, and updates personal and financial patient information per Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.</span></p>\n<p style=\"margin-left:0in\"><span>Manages various work queues in EPIC EMR as needed. Verifies referrals and performs pre-certifications as appropriate. Types, mails and faxes correspondence as needed, including patient letters, new patient paperwork, etc. </span></p>\n<p style=\"margin-left:0in\"><span>Prepares patient material/handouts as needed. Order office supplies and maintains a clean area. </span></p>\n<p style=\"margin-left:0in\"><span>All other duties as assigned. </span></p>",
"InternationalTravelRequired": null
},
"list_job": {
"Id": "13943",
"Title": "Call Center Specialist - H&V Call Center - Ft. Wright E1 - Full Time - Days",
"JobType": null,
"Distance": 1779148800000,
"JobShift": null,
"Language": "US",
"WorkDays": null,
"JobFamily": null,
"Relevancy": 2,
"WorkHours": null,
"Department": null,
"HotJobFlag": false,
"PostedDate": "2026-05-19",
"StudyLevel": null,
"WorkerType": null,
"GeographyId": 300000005576918,
"JobFunction": null,
"JobSchedule": null,
"BusinessUnit": null,
"ContractType": null,
"ManagerLevel": null,
"Organization": null,
"TrendingFlag": false,
"workLocation": [
{
"Country": "US",
"Region1": "Kenton",
"Region2": "KY",
"Region3": null,
"Building": null,
"Latitude": 39.06813,
"Longitude": -84.53048,
"LocationId": 300000012689009,
"PostalCode": "41011",
"TownOrCity": "Fort Wright",
"AddressLine1": "1955 DIXIE HWY",
"AddressLine2": null,
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "FT WRIGHT"
}
],
"LegalEmployer": null,
"MediaThumbURL": null,
"WorkplaceType": "Hybrid",
"BusinessUnitId": 300000009661209,
"OrganizationId": 1,
"PostingEndDate": null,
"LegalEmployerId": 300000009507229,
"PrimaryLocation": "Fort Wright, KY, United States",
"WorkDurationYears": null,
"WorkplaceTypeCode": "ORA_HYBRID",
"BeFirstToApplyFlag": true,
"WorkDurationMonths": null,
"otherWorkLocations": [],
"secondaryLocations": [],
"ShortDescriptionStr": "Answers phone calls and schedules patient care activities. Facilitate flow of information between physicians, patients, and clinical areas. Obtains and verifies appropriate personal, demographic and financial information for the purposes of ensuring quality patient care through proper patient identification and maximum reimbursements for all billable clinical services rendered. ",
"requisitionFlexFields": [],
"DomesticTravelRequired": null,
"PrimaryLocationCountry": "US",
"ExternalQualificationsStr": null,
"ExternalResponsibilitiesStr": null,
"InternationalTravelRequired": null
},
"detail_meta": {
"url": "https://fa-etxt-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%2213943%22,siteNumber=CX_5",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 11265
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/d37e03d5c06c34f577d87fd6cda1d56e665c785e?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/3c667640-bfda-4c38-893f-b4eb564df3bbJSONGET https://api.bluedoor.sh/job-postings/v1/sources/27c12f86-42db-4271-a895-7eb2b9b20e5eJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/d37e03d5c06c34f577d87fd6cda1d56e665c785e/eventsJSON