IT Desktop Support Technician (Temp to Hire)

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    "url": "https://careers-ameritfleet.icims.com/jobs/21440/it-desktop-support-technician-%28temp-to-hire%29/job",
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    "title": "IT Desktop Support Technician (Temp to Hire)",
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    "datePosted": "2026-05-15T04:00:00.000Z",
    "description": "<h2>Position Summary</h2>\n<p><strong>Desktop Support Technician</strong></p>\n<h2>Position Summary</h2>\n<p>We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support across our user base. The successful candidate will be responsible for the end-to-end setup, configuration, deployment, and ongoing support of Windows 11 PCs, Apple MacBook computers, and corporate smartphones (iOS and Android). This role serves as a primary point of contact for end users and is essential to keeping our workforce productive and our endpoints secure.</p>\n<p><strong>Pay Range: </strong>$19.00-25.00 per hour, depending on experience!</p>\n<h2>Key Responsibilities</h2>\n<ul>\n <li><strong>Endpoint Provisioning: </strong>Image, configure, and deploy new Windows 11 laptops and desktops, as well as macOS MacBooks, using standardized build processes and automated deployment tooling (e.g., Microsoft Intune, Autopilot, Jamf, or equivalent MDM).</li>\n <li><strong>Mobile Device Setup: </strong>Configure, enroll, and support corporate iPhones and Android smartphones, including MDM enrollment, email setup, MFA, security policies, and app deployment.</li>\n <li><strong>User Onboarding & Offboarding: </strong>Prepare equipment, accounts, and access for new hires; securely reclaim, wipe, and re-image hardware for departing employees.</li>\n <li><strong>Ticket Management: </strong>Respond to, triage, document, and resolve incidents and service requests submitted through the IT ticketing system (e.g., ServiceNow, Freshservice, Jira Service Management, Zendesk) within established SLAs.</li>\n <li><strong>Remote Monitoring & Management: </strong>Use RMM tools (e.g., NinjaOne, ConnectWise Automate, Kaseya, Datto, Atera) to monitor endpoint health, push patches, deploy software, and remotely troubleshoot devices.</li>\n <li><strong>Microsoft 365 Administration: </strong>Administer and troubleshoot Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive, SharePoint, and Entra ID (Azure AD); manage user accounts, licenses, groups, distribution lists, and shared mailboxes.</li>\n <li><strong>Hardware & Peripherals: </strong>Diagnose and repair hardware issues; set up monitors, docking stations, printers, scanners, headsets, and conference room equipment.</li>\n <li><strong>Software Support: </strong>Install, update, and troubleshoot operating systems, business applications, browsers, VPN clients, and security agents on both Windows and macOS.</li>\n <li><strong>Security & Compliance: </strong>Enforce endpoint security standards including disk encryption (BitLocker / FileVault), antivirus/EDR, patch compliance, and acceptable-use policies.</li>\n <li><strong>Documentation: </strong>Create and maintain knowledge base articles, standard operating procedures, asset records, and end-user guides.</li>\n <li><strong>Customer Service: </strong>Deliver professional, empathetic support in person, by phone, chat, email, and remote-control sessions; communicate clearly with both technical and non-technical users.</li>\n <li><strong>Asset Management: </strong>Track hardware and software inventory, license assignments, and warranty status using the asset management system.</li>\n</ul>\n<h2>Required Qualifications</h2>\n<ul>\n <li>2+ years of professional experience in a desktop support, help desk, or IT support role.</li>\n <li>Demonstrated hands-on experience deploying and supporting Windows 11 in an enterprise environment.</li>\n <li>Demonstrated hands-on experience deploying and supporting macOS on MacBook devices.</li>\n <li>Experience configuring and supporting iOS and Android smartphones, including MDM enrollment and mobile email.</li>\n <li>Proven experience working within an enterprise IT ticketing system, including triage, SLA management, and clear ticket documentation.</li>\n <li>Hands-on experience administering Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) and Entra ID / Azure AD user and group management.</li>\n <li>Working experience with at least one RMM platform for endpoint monitoring, patching, and software deployment.</li>\n <li>Solid understanding of TCP/IP networking fundamentals, DNS, DHCP, VPN, Wi-Fi, and basic troubleshooting of connectivity issues.</li>\n <li>Familiarity with Active Directory, group policy, and identity/access management concepts.</li>\n <li>Excellent verbal and written communication skills and a strong customer-service orientation.</li>\n <li>Ability to lift and move computer equipment up to 40 lbs and perform on-site setup tasks.</li>\n</ul>\n<h2>Preferred Qualifications</h2>\n<ul>\n <li>Industry certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional (ACSP), or ITIL Foundation.</li>\n <li>Experience with Microsoft Intune and/or Jamf Pro.</li>\n <li>Familiarity with PowerShell and/or basic shell scripting for automation.</li>\n <li>Experience supporting hybrid and remote workforces.</li>\n <li>Exposure to endpoint security tools (e.g., CrowdStrike, SentinelOne, Defender for Endpoint).</li>\n</ul>\n<h2>Education</h2>\n<ul>\n <li>Associate's or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent professional experience.</li>\n</ul>\n<h2>Work Environment & Schedule</h2>\n<ul>\n <li>On-site presence required to support physical hardware setup and end users.</li>\n <li>Occasional after-hours, weekend, or on-call work to support deployments, migrations, or critical incidents.</li>\n <li>Standard office environment with some lifting, bending, and movement between workstations.</li>\n</ul>\n<h2>Key Competencies</h2>\n<ul>\n <li>Strong troubleshooting mindset and methodical approach to diagnosing issues.</li>\n <li>Ability to manage multiple priorities in a fast-paced environment without sacrificing quality.</li>\n <li>Professional demeanor, discretion, and confidentiality when handling sensitive user data.</li>\n <li>Team-oriented attitude with a willingness to share knowledge and mentor junior staff.</li>\n</ul>\n<p> </p>\n<p><strong>Are you ready to advance your career with Amerit Fleet Solutions? Apply Today!</strong></p>\n<p>https://www.ameritfleetsolutions.com/careers/easy-apply</p>",
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