In-House AI Programmer / Developer (URGENT HIRING)

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    "description": "<p><span style=\"font-weight: bold\">Company: Ascension Business Solutions<br> Position: AI Programmer / Developer<br> Department: MIS / Technology / AI Innovation<br> Employment Type: <span style=\"font-weight: bold\">Full-Time</span><br> Work Setup: <span style=\"font-weight: bold\">Remote / Hybrid / In-House</span><br> Reports To: <span style=\"font-weight: bold\">General Manager / MIS Manager / AI Project Lead</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">About the Role</span><br>Ascension Business Solutions is looking for an in-house AI Programmer / Developer who will help design, build, integrate, and maintain AI-powered solutions for our business operations and client services.</p>\n<p><br>This role will focus on supporting our company’s AI initiatives, including Voice AI, workflow automation, system integrations, client-facing AI tools, internal productivity systems, and AI-assisted service delivery. The ideal candidate should have strong programming skills, problem-solving ability, and the capability to turn business requirements into working technical solutions.</p>\n<p><br>This is a key role in helping the company improve efficiency, service quality, scalability, and cost-effectiveness through AI and automation.</p>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Job Description</span><br>The AI Programmer / Developer will be responsible for developing and supporting AI-based tools, automation systems, and integrations that will help improve our internal operations and client service delivery.<br></p>\n<p><br></p>\n<p>The role includes working closely with leadership, operations, MIS, training, sales, and client success teams to understand business needs and convert them into technical solutions.<br><br><span style=\"font-weight: bold\">This position will support projects such as:</span></p>\n<ul>\n<li>Voice AI for after-hours and virtual receptionist services</li>\n<li>AI call handling and call routing workflows</li>\n<li>AI-assisted intake, scheduling, and escalation systems</li>\n<li>CRM and client system integrations<br></li>\n<li>Automated reporting and dashboards</li>\n<li>Internal workflow automation</li>\n<li>AI knowledge bases and training support tools</li>\n<li>API integrations between platforms</li>\n</ul>\n<p><br><span style=\"font-size: 18pt; font-weight: bold\">Scope of Work</span><br><em><span style=\"font-weight: bold\">The AI Programmer / Developer will help with the full development cycle of AI and automation projects, including:</span></em></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">1. Requirement Gathering</span><em><br></em></p>\n<ul>\n<li>Work with leadership and department heads to understand business problems and project goals.</li>\n<li>Translate operational requirements into technical specifications.</li>\n<li>Identify opportunities where AI, automation, or integrations can improve efficiency<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">2. AI Project Development</span></p>\n<ul>\n<li>Build and customize AI-powered workflows, tools, and applications.<br></li>\n<li>Support Voice AI development, including call flows, prompts, integrations, and logic design.<br></li>\n<li>Assist in building AI agents for internal and client-facing use cases.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">3. System Integration</span></p>\n<ul>\n<li>Connect AI platforms with existing business tools such as CRM, scheduling software, communication platforms, ticketing systems, dashboards, and client systems.<br></li>\n<li>Build and maintain API integrations.<br></li>\n<li>Ensure data flows correctly between systems.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">4. Automation Development</span></p>\n<ul>\n<li>Create automations that reduce manual work across operations, sales, training, HR, finance, and client support.<br></li>\n<li>Develop scripts, workflows, and tools to improve process speed and accuracy.<br></li>\n<li>Support reporting automation and data processing.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">5. Testing and Quality Assurance</span></p>\n<ul>\n<li>Test AI workflows, automations, integrations, and applications before deployment.<br></li>\n<li>Identify bugs, errors, and workflow gaps.<br></li>\n<li>Conduct user acceptance testing with internal teams.<br></li>\n<li>Ensure systems perform reliably before going live.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">6. Maintenance and Support</span></p>\n<ul>\n<li>Monitor deployed AI tools and integrations.<br></li>\n<li>Troubleshoot technical issues.<br></li>\n<li>Update workflows, prompts, logic, and integrations as business needs change.<br></li>\n<li>Provide technical support to internal users.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">7. Documentation</span></p>\n<ul>\n<li>Create technical documentation, workflow maps, SOPs, and system guides.<br></li>\n<li>Document APIs, automation logic, configuration steps, and troubleshooting procedures.<br></li>\n<li>Maintain version control and development records.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">8. Compliance and Data Security</span></p>\n<ul>\n<li>Ensure AI tools and integrations follow company data privacy and security standards.<br></li>\n<li>Support HIPAA-conscious workflows when handling client or patient-related information.<br></li>\n<li>Apply secure development practices when working with sensitive data.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Develop AI-powered tools, workflows, and system integrations.</li>\n<li>Support the buildout of Voice AI solutions for after-hours, intake, scheduling, and receptionist services.</li>\n<li>Create and maintain API integrations between AI platforms and business systems.</li>\n<li>Build automation scripts and internal tools to improve operational efficiency.</li>\n<li>Work with operations and leadership to translate business requirements into technical solutions.</li>\n<li>Configure, test, and optimize AI call flows, prompts, routing rules, and escalation logic.</li>\n<li>Troubleshoot issues related to AI workflows, automation, and integrations.</li>\n<li>Maintain clean technical documentation and process guides.</li>\n<li>Support pilot testing, deployment, and continuous improvement of AI projects.</li>\n<li>Ensure developed solutions are scalable, secure, and aligned with business objectives.</li>\n</ul>\n<p><br><span style=\"font-size: 18pt; font-weight: bold\">Required Qualifications</span><br></p>\n<ul>\n<li>Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field.</li>\n<li>At least <span style=\"font-weight: bold\">2–4 years of experience</span> in software development, programming, system integration, or automation.</li>\n<li>Strong knowledge of at least one or more programming languages such as:\n<ul>\n<li>Python</li>\n<li>JavaScript / TypeScript</li>\n<li>Node.j</li>\n<li>PHP</li>\n<li>Java</li>\n<li>C#</li>\n</ul>\n</li>\n<li>Experience working with APIs, webhooks, databases, and third-party system integrations.</li>\n<li>Basic understanding of AI tools, automation platforms, or chatbot/voicebot systems.<br></li>\n<li>Ability to analyze business processes and convert them into technical workflows.</li>\n<li>Strong problem-solving and debugging skills.</li>\n<li>Good documentation and communication skills.</li>\n<li>Ability to work independently and manage multiple projects. </li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li>Experience with Voice AI, conversational AI, chatbots, or AI agents.<br></li>\n<li><span style=\"font-weight: bold\">Experience with platforms such as:</span>\n<ul>\n<li>Retell AI</li>\n<li>OpenAI / ChatGPT API</li>\n<li>Twilio</li>\n<li>GoHighLevel</li>\n<li>Zapier</li>\n<li>Make</li>\n<li>Google Workspace APIs</li>\n<li>CRM platforms</li>\n<li>Scheduling or healthcare/homecare software</li>\n</ul>\n</li>\n<li>Experience building dashboards, reporting tools, or workflow automation systems.</li>\n<li>Familiarity with cloud platforms such as AWS, Google Cloud, Azure, or similar.</li>\n<li>Experience with databases such as MySQL, PostgreSQL, MongoDB, or Firebase.</li>\n<li>Knowledge of HIPAA, data privacy, or secure handling of sensitive information is a plus.</li>\n<li>Experience working with operations, BPO, healthcare, homecare, or virtual assistant services is a plus.<br><br></li>\n</ul>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Technical Skills</span><br>The ideal candidate should have experience or familiarity with:</p>\n<ul>\n<li>API integration</li>\n<li>Webhook configuration</li>\n<li>Backend development</li>\n<li>Workflow automation</li>\n<li>AI prompt configuration</li>\n<li>Database management</li>\n<li>System testing</li>\n<li>Debugging and troubleshooting</li>\n<li>Cloud-based tools</li>\n<li>Git or version control</li>\n<li>Basic frontend development</li>\n<li>Technical documentation</li>\n</ul>\n<p><br><span style=\"font-size: 18pt; font-weight: bold\">Scope of Responsibilities by Project Area</span><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">1. Voice AI Development</span></p>\n<ul>\n<li>Build and configure AI voice workflows.</li>\n<li>Design call flow logic for different client scenarios.</li>\n<li>Support AI handling for intake, scheduling, call routing, FAQs, and escalation.</li>\n<li>Test AI call behavior and improve accuracy.</li>\n<li>Coordinate with operations to ensure AI responses align with service standards<br><br></li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\">2. CRM and System Integration</span></p>\n<ul>\n<li>Integrate AI tools with CRM, communication tools, and internal platforms.</li>\n<li>Ensure proper data capture from AI interactions.</li>\n<li>Automate lead creation, ticket creation, call summaries, and follow-up tasks.</li>\n<li>Support integration between AI platforms and GoHighLevel or similar systems.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">3. Internal Automation</span></p>\n<ul>\n<li>Build automations to reduce repetitive admin work.</li>\n<li>Create tools for reporting, monitoring, and performance tracking.</li>\n<li>Support process automation for operations, sales, training, HR, and finance.</li>\n</ul>\n<p><br><span style=\"font-size: 14pt; font-weight: bold\">4. Data and Reporting</span></p>\n<ul>\n<li>Create automated reports and dashboards.</li>\n<li>Extract and process data from different systems.</li>\n<li>Help leadership monitor AI performance, call outcomes, service quality, and cost savings.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">5. Testing and Deployment</span></p>\n<ul>\n<li>Conduct technical testing before launch.</li>\n<li>Support pilot implementation with selected clients.</li>\n<li>Monitor performance after deployment.</li>\n<li>Fix issues and improve system reliability.<br><br></li>\n</ul>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Key Deliverables</span></p>\n<ul>\n<li>The AI Programmer / Developer will be expected to help produce:</li>\n<li>Working AI voice call flows</li>\n<li>AI workflow logic and prompt structures</li>\n<li>API and webhook integrations</li>\n<li>Internal automation tools</li>\n<li>Technical documentation</li>\n<li>Testing reports</li>\n<li>Deployment plans</li>\n<li>System troubleshooting guides</li>\n<li>AI performance dashboards<br><br></li>\n</ul>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Success Measures</span><br><span style=\"font-weight: bold\">Success in this role will be measured by:</span><br></p>\n<ul>\n<li>Timely delivery of AI and automation projects</li>\n<li>Accuracy and reliability of developed systems</li>\n<li>Reduction of manual work through automation</li>\n<li>Successful AI pilot implementation</li>\n<li>Improved operational efficiency</li>\n<li>Reduced system errors or workflow gaps</li>\n<li>Strong documentation and handover quality</li>\n<li>Positive feedback from internal users and project stakeholders</li>\n</ul>\n<p><br><span style=\"font-size: 18pt; font-weight: bold\">Ideal Candidate Profile</span><br><span style=\"font-weight: bold\"><em>We are looking for someone who is not just a programmer, but also a problem solver.</em></span><br><span style=\"font-weight: bold\"><em>The ideal candidate is someone who can understand business operations, identify inefficiencies, and build practical technical solutions. This person should be comfortable working in a fast-moving environment, testing new technologies, and helping the company build scalable AI-powered services.</em></span><br></p>",
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