Service Operations Install Engineer

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    "id": "232",
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      "city": "Newport",
      "state": "Newport"
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    "location": {
      "city": "Newport",
      "state": "Newport",
      "postalCode": "NP19 4SP",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-04-01",
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    "description": "<p><span><span>Who are we?</span></span></p>\n<p><span><br></span></p>\n<p><span><span>Ogi is on a mission to power up life online for homes,<span> </span></span><span>businesses</span><span><span> </span>and communities across South Wales, installing real fibre right up to your doorstep.</span></span><span> <br></span><span> <br></span><span><span>We’ve been<span> </span></span><span>operating</span><span><span> </span>as Spectrum Internet and Net Support UK for many years, providing mainstream internet and IT services. In October 2020, we secured</span></span><span><span><span> </span>landmark multi-million-pound<span> </span></span></span><span><span>funding to deliver a large-scale and ambitious rollout of full fibre broadband across South Wales.<span> </span></span></span><span> <br></span><span> <br></span><span><span>We believe that joining Ogi is a unique opportunity to work within an innovative Welsh business and one of the fastest-growing companies in Wales. Until now, the pace of levelling up Wales’s broadband infrastructure has been too slow - So we plan to speed things up.</span></span><span><br></span><span><br></span><span> <br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>This is a unique opportunity to join an innovative company in a fast-growing sector and help our talented team build a leading Welsh tech business - one that will make a crucial difference to the people and places we serve.</span><span> </span></span></p>\n<p><span> </span></p>\n<p>What we are looking for</p>\n<p><br></p>\n<p><span><span>A self-driven and experienced individual to provide fibre installation services within the customer premises, providing a </span><span>best in class</span><span> quality of service for our residential and business customers.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>This is a key role as it supports our vision to provide a customer-focused experience by delivering quality, professional, </span><span>friendly</span><span> and personable service. </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>The successful candidate must be Health &amp; Safety conscious and have keen attention to detail</span></span><span> </span></p>\n<p><br><br></p>\n<p><span>Main Responsibilities</span></p>\n<p><br><br></p>\n<ul>\n<li><span><span>Installing </span><span>fibre</span><span> in customer business and residential premises. This is a multidisciplinary role that </span><span>includes d</span><span>elivery of all standard install types (PIA and Ogi Own Network)</span><span>. This includes end to </span><span>end  delivery</span><span> PIA underground, PIA </span><span>overhead</span><span> and Fresh Dig installations.</span><span> You will also </span><span>be responsible for</span><span> conducting </span><span>Pre Install</span><span> Survey Visits</span><span>, </span><span>1</span></span><span><span>st</span></span><span><span> </span><span>line</span><span> fault </span><span>as required by business need </span><span>and pre-pull </span><span>activities</span><span> and provide suitable/th</span><span>o</span><span>rough notes for the</span><span> </span><span>installation. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Responsible</span><span> for </span><span>maintaining</span><span> </span><span>high level</span><span> HSE and </span><span>Quality</span><span> output</span><span> while deliver</span><span>ing</span><span> expected </span><span>productivity</span><span> </span><span>objectives</span><span>. </span><span>Equal importance</span><span> is</span><span> to be assigned to the 3 key areas of delivery: Health, Safety and Environmental; Quality; and Productivity. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Lia</span><span>i</span><span>sing by phone/remotely with the installations</span><span> </span><span>field support </span><span>lead </span><span> and</span><span> Managers</span><span> and the</span><span> Escalations Team</span><span> </span><span>to ensure </span><span>as much care as possible is given to our </span><span>objective</span><span> to connect the customer </span><span>first time, every time and that the customer has service at the ti</span><span>me</span><span> of leaving their premise</span><span>. Where the installation is delayed, </span><span>you will </span><span>be </span><span>responsible </span><span>for</span><span> </span><span>accurate</span><span> and </span><span>timely</span><span> reporting of reasons, so the job can be reappointed as quickly as possible. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Working with the Installations</span><span> Managers</span><span> </span><span>to </span><span>identify</span><span> solutions to challenging installations. Agreeing </span><span>on the </span><span>best way forward and </span><span>advising</span><span> </span><span>c</span><span>ustomer</span><span>s</span><span> of so</span><span>lu</span><span>tions</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Acting as the Ogi Ambassador and face of Ogi, ensuring </span><span>best in class customer feedback received.</span><span> You will actively seek feedback from customers at the end of each interaction, and in line with the </span><span>teams</span><span> wider </span><span>feedback response </span><span>objectives</span><span>. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Responsible</span><span> for responding to installation related faults and </span><span>have</span><span> a good</span><span> understanding </span><span>of  basic</span><span> </span><span>fibre</span><span> principals, fault finding practices and in home </span><span>wifi</span><span> </span><span>and device connection </span><span>troubleshooting</span><span> where </span><span>required</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>From time to </span><span>time</span><span> you will </span><span>be required</span><span> to </span><span>support of</span><span> the pre-enablement team by completing pre-pulls as directed by your manager.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Understanding of</span><span> all Ogi policies as they relate to the performance of your duties, including and not limited to, u</span><span>ndertaking daily checks of vehicles, tools, </span><span>equipment</span><span> and PPE </span><span>before</span><span> leaving the depot. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Responsibility for the HSEQ performance of all aspects of the tasks assigned to you, including dispo</span><span>s</span><span>al of waste materials in line with </span><span>Ogi’s</span><span> waste and environmental policies and procedures. You </span><span>are responsible for</span><span> ensuring the installation works </span><span>comply with</span><span> company instructions and relevant standards.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Complete individual QA</span><span> on every job and ensure delivered to the highest standards</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Undertake all job-specific risk assessments and method statements. Report and health &amp; Safety incidents and ‘Near Misses.’</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Responsibility for </span><span>understanding how to use Dynamics field services for the management of your workflows. Ensuring you follow </span><span>process</span><span> around </span><span>timely</span><span> and </span><span>accurate</span><span> job status updates and the full and </span><span>accurate</span><span> completion of job pack notes and service tasks.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>To attend </span><span>fortnightly team</span><span> meetings – or as </span><span>required</span><span> – by the Team Manager and/or the </span><span>Director</span><span> of</span><span> Network Operations &amp; Service Operations</span></span></li>\n</ul>\n<ul>\n<li><span><span>Responsible for stock management/reordering -maintaining levels</span><span> in line with </span><span>warehouse policy and agreed procedures</span><span>.</span></span><span> </span></li>\n</ul>",
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