Patient Services Coordinator

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    "requisitionDescription": "<div><div><div><div><div><div><div><p><strong>Position Summary</strong>:&nbsp;</p><p><a href=\"#_msocom_1\" id=\"_anchor_1\" language=\"JavaScript\" name=\"_msoanchor_1\">[NM1]</a> The Patient Services Coordinator (PSC) Float serves as the main administrative contact for both patients and clinicians at their assigned center to ensure that the center runs smoothly daily. &nbsp;The PSC will provide excellent clinician and patient support in a pleasant working environment that embodies our core values: ICARE-Integrity, Community, Accountability, Results, Enthusiasm.</p><p><strong>A detailed description of role responsibilities is outlined below. &nbsp;</strong></p><p><strong>Administrative Responsibilities:&nbsp;</strong></p><ul><li>Telephone management: Answer incoming phone calls, assist caller with all requests, connect with other departments when necessary, retrieve and process voice mails, relay all messages to appropriate individuals <a href=\"#_msocom_2\" id=\"_anchor_2\" language=\"JavaScript\" name=\"_msoanchor_2\">[LF2]</a> within 1 business day</li><li>Learn, become proficient, and utilize all MPCC systems (AMD, MEND, PETAL, Five9, Company Portal)&nbsp;</li><li>Maintain the center environment to ensure clinician, patient, and shared spaces are used appropriately and kept clean&nbsp;</li><li>Adhere to the Missed Visit Report SOP responsibilities as outlined&nbsp;</li><li>Adhere to the Medical Records Policies and Procedures responsibilities as outlined&nbsp;</li><li>Coordinate lunches with pharmaceutical representatives and Center Directors on the center calendar</li><li>Order center and clinical supplies <a href=\"#_msocom_3\" id=\"_anchor_3\" language=\"JavaScript\" name=\"_msoanchor_3\">[NM3]</a> <a href=\"#_msocom_4\" id=\"_anchor_4\" language=\"JavaScript\" name=\"_msoanchor_4\">[LF4]</a> <a href=\"#_msocom_5\" id=\"_anchor_5\" language=\"JavaScript\" name=\"_msoanchor_5\">[NM5]</a>&nbsp;</li><li>Maintain current stock of clinician appointment cards</li><li>Check email and respond to received emails and Teams messages</li><li>Attend all meetings and training as assigned</li></ul><p>&nbsp;</p><p><strong>&nbsp;</strong></p><p><strong>Responsibilities to Clinicians:&nbsp;</strong></p><ul><li>Task clinician messages that need their attention (non-medication patient questions) using the SBAR communication format<a href=\"#_msocom_6\" id=\"_anchor_6\" language=\"JavaScript\" name=\"_msoanchor_6\">[LF6]</a>&nbsp;</li><li>Forward all-important patient or referring clinician correspondence to the clinician in a timely manner</li><li>Task MST messages that need their attention (medication-related questions)</li><li><a href=\"#_msocom_7\" id=\"_anchor_7\" language=\"JavaScript\" name=\"_msoanchor_7\">[BC7]</a> Process and send out pharmacogenetic testing <a href=\"#_msocom_8\" id=\"_anchor_8\" language=\"JavaScript\" name=\"_msoanchor_8\">[BC8]</a> <a href=\"#_msocom_9\" id=\"_anchor_9\" language=\"JavaScript\" name=\"_msoanchor_9\">[NM9]</a> <a href=\"#_msocom_10\" id=\"_anchor_10\" language=\"JavaScript\" name=\"_msoanchor_10\">[BC10]</a>&nbsp;</li><li>Process and send out drug screens</li><li>Administer computerized testing for patients and upload results (CNS-VS and Qb)&nbsp;</li><li>Confirm that &nbsp;Center calendar is current with team member time off requests&nbsp;</li></ul><p>&nbsp;</p><p><strong>Patient Responsibilities:&nbsp;</strong></p><p>&nbsp;</p><ul><li>Greet patients professionally and respectfully upon entering <a href=\"#_msocom_11\" id=\"_anchor_11\" language=\"JavaScript\" name=\"_msoanchor_11\">[LF11]</a> by adhering to the MPCC Service Excellence Standards</li><li>Check-in patients and ensure clinician is notified of patient&rsquo;s arrival</li><li>Obtain all new patient paperwork, a copy of a photo ID and insurance card (front and back) &nbsp; &lt; OR&gt;</li><li>Confirm each patient&rsquo;s demographic information at each visit (insurance, address, phone number, email)</li><li>Collect the patient&rsquo;s payment for DOS, existing balance and any other payment required.&nbsp;</li><li>Upload patient notes, information, etc. into the patient&rsquo;s charts in AMD &nbsp;</li><li>Notify Prior Authorization department of any requests and follow up as needed</li><li>Prepare, scan, transmit letters and/or documentation as needed&nbsp;</li><li>Manage&nbsp;waitlist for patients requesting a sooner appointment</li><li>Schedule and reschedule appointments as necessary&nbsp;</li></ul><p>&nbsp;</p><p><strong>Requirements for Position:&nbsp;</strong></p><ul><li><strong>Travel to different locations and act as additional coverage as needed&nbsp;</strong></li><li>Excellent communication skills, both verbal and written&nbsp;</li><li>Organized with an ability to multi-task&nbsp;</li><li>Ability to maintain a calm and professional demeanor in potentially stressful situations.&nbsp;</li><li>Ability to problem solve&nbsp;</li><li>At least 1 - 2 years working in an office setting (preferably medical) Proficient computer and software skills</li></ul><div id=\"_com_4\" language=\"JavaScript\"><br></div><div id=\"_com_11\" language=\"JavaScript\"><br></div></div></div></div></div></div></div></div>\n",
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