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    "requisitionDescription": "<div><p id=\"isPasted\"><strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Job Title: Service Coordinator</span></strong></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Job Summary:</strong></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\" data-pasted=\"true\">As a Service Coordinator, you will play a pivotal role in ensuring the efficient and timely flow of tools for repair, while serving as a key point of contact for both customers and internal teams. Your primary duties will include managing shipping and receiving operations, maintaining communication channels, preparing quotes, and supporting customers throughout the repair process. This role requires strong organizational skills, attention to detail, and a customer-first mindset.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Key Responsibilities:</strong></span></p><ul><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\" data-pasted=\"true\"><span style=\"background: white;\">Serve as the primary point of contact for customers regarding repair status, pricing, and general inquiries.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Demonstrate excellent customer service with proactive mindset and problem-solving skills.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Generate and manage repair quotes and order conversions ensuring timely approval and processing of customer orders.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Resolve administrative issues and communicate clearly and professionally through email and phone to internal and external inquiries.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Partner with technicians, vendors, and Sales Engineers throughout North America to ensure smooth workflow and customer satisfaction.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Provide quotations for onsite field service and maintain schedules for personnel and resources.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Support continuous improvement in service processes and customer experience.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Ensure all repair jobs are documented accurately in the ERP system (e.g., Acumatica).</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Coordinate the intake, tracking, and return of tools sent in for repair.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Oversee daily shipping and receiving activities, maintaining accuracy and timeliness.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Maintain and organize inventory of shipping and repair supplies.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Perform other duties as assigned by the Service Coordinator Manager.</span></li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Qualifications:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\" data-pasted=\"true\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Minimum of a High School Diploma or GED equivalent.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Experience with ERP software, Acumatica is preferred.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Proficiency in Microsoft Office suite.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Exceptional attention to detail and strong organizational skills, with the ability to prioritize tasks effectively.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Team driven mindset with focus on collaboration, communication and collective success.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Excellent verbal and written communication skills.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Outstanding organizational abilities with a focus on maintaining high-quality standards.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Capacity to thrive in a fast-paced environment, managing multiple tasks under deadlines.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Must be able to lift up to/over 50 pounds.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif; color: rgb(38, 35, 33);\"><span style=\"background: white;\">Preferred: 2&ndash;3 years of experience in service coordination or a related field</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(38, 35, 33); background: white;\">Pay and position will be aligned with relevant experience and skills.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Perform additional duties as assigned</span></li></ul><p><br></p></div>\n",
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