Network Field Services Engineer

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    "id": "284",
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      "state": "Lancashire"
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    "location": {
      "city": "Preston",
      "state": "Lancashire",
      "postalCode": "PR1 2HE",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-06-11",
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    "description": "<p><span style=\"font-size: 12pt\">Network Field Service Engineer, Preston</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Roc Technologies is seeking a highly motivated and customer-focused Network Field Service Engineer to join our dedicated on-site team in Preston.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">This is a hands-on, operational role responsible for maintaining and supporting our client's network infrastructure, ensuring contractual service levels are consistently achieved and delivering an exceptional customer experience. You will play a key role in installing, maintaining, troubleshooting, and supporting network equipment across the campus environment.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">If you have strong networking skills, enjoy solving technical challenges, and thrive in a customer-facing environment, we'd love to hear from you.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">As a Network Field Service Engineer, your responsibilities will include:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Installing and commissioning network switches and associated infrastructure</span></li>\n<li><span style=\"font-size: 12pt\">Configuring switching environments and network equipment</span></li>\n<li><span style=\"font-size: 12pt\">Configuring and supporting Juniper Wireless Access Points</span></li>\n<li><span style=\"font-size: 12pt\">Diagnosing and resolving wired network issues, escalating where appropriate</span></li>\n<li><span style=\"font-size: 12pt\">Maintaining network availability through routine maintenance and preventative activities</span></li>\n<li><span style=\"font-size: 12pt\">Replacing faulty network hardware, including switches, wireless access points, and associated peripherals</span></li>\n<li><span style=\"font-size: 12pt\">Troubleshooting incidents and keeping customers informed throughout the resolution process</span></li>\n<li><span style=\"font-size: 12pt\">Maintaining accurate and detailed records within Roc's IT Service Management platform</span></li>\n<li><span style=\"font-size: 12pt\">Working as part of an on-call rota to provide support for Priority 1 and Priority 2 incidents, including on-site attendance when required</span></li>\n<li><span style=\"font-size: 12pt\">Liaising with third-party vendors and support providers to progress incidents and requests</span></li>\n<li><span style=\"font-size: 12pt\">Delivering excellent customer service and maintaining high levels of customer satisfaction</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">We're looking for someone who can demonstrate:</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Technical Knowledge</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Knowledge of Juniper switching and wireless technologies</span></li>\n<li><span style=\"font-size: 12pt\">Understanding of network infrastructure and LAN cabling best practices</span></li>\n<li><span style=\"font-size: 12pt\">Ability to diagnose and resolve network-related issues</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Personal Attributes</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Self-motivated with the ability to work independently</span></li>\n<li><span style=\"font-size: 12pt\">Strong team player with a collaborative approach</span></li>\n<li><span style=\"font-size: 12pt\">Excellent communication skills, capable of engaging with both technical and non-technical stakeholders</span></li>\n<li><span style=\"font-size: 12pt\">Strong problem-solving skills and attention to detail</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work effectively under pressure and to tight deadlines</span></li>\n<li><span style=\"font-size: 12pt\">Professional, resilient, and committed to delivering service excellence</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Previous experience in a customer-facing IT support or network support role</span></li>\n<li><span style=\"font-size: 12pt\">Experience working within a team environment</span></li>\n<li><span style=\"font-size: 12pt\">Comfortable working in a fast-paced operational setting</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Desirable Skills</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Hands-on Juniper networking experience</span></li>\n<li><span style=\"font-size: 12pt\">Network security knowledge</span></li>\n<li><span style=\"font-size: 12pt\">Network cabling installation, surveying, and infrastructure experience</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">What We're Looking For:</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Successful candidates will demonstrate:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Ownership and accountability for resolving issues through to completion</span></li>\n<li><span style=\"font-size: 12pt\">Excellent written and verbal communication skills</span></li>\n<li><span style=\"font-size: 12pt\">A proactive and resourceful approach to problem-solving</span></li>\n<li><span style=\"font-size: 12pt\">The ability to plan and prioritise workloads effectively</span></li>\n<li><span style=\"font-size: 12pt\">A commitment to delivering outstanding customer service</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Additional Information</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Participation in an on-call support rota is required.</span></li>\n<li><span style=\"font-size: 12pt\">A Disclosure and Barring Service (DBS) check will be completed shortly after commencement of employment.</span></li>\n<li><span style=\"font-size: 12pt\">This role is fully site-based in Preston.</span></li>\n</ul>",
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    "minimumExperience": "Experienced",
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