Systems Manager - Financial Systems Operations

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  "source_hash": "8d875307e6db557acd3815b5808e1d0e2ea4ba7ba6a9c2f11ec4c8a800835383",
  "last_changed_at": "2026-05-29T07:00:52.396Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Toronto",
    "city": "Toronto",
    "region": "ON",
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.75
  },
  "salary_max": null,
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  "inferred_at": "2026-06-06T07:56:15.823Z",
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    "language": "en",
    "location": {
      "raw": "Toronto",
      "city": "Toronto",
      "region": "ON",
      "country": "Canada",
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      "confidence": 0.75
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    "countries": [
      "Canada"
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
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{
  "lists": [
    {
      "text": "What You'll Do",
      "content": "<div>\n\n<li>\n<p>Lead, manage, and develop a team of Financial Systems Analysts, fostering a high-performance culture focused on service excellence, quality, impact, and growth.</p>\n</li>\n<li>\n<p>Own the operational health of Spotify's financial and legal SaaS suite, including NetSuite, Coupa, Concur, Blackline, and Graphite Connect, ensuring consistent, reliable support for our stakeholders.</p>\n</li>\n<li>\n<p>Manage and continuously improve the team's operations and impact — overseeing Jira queue management, triage frameworks, SLA performance, and escalation pathways.</p>\n</li>\n<li>\n<p>Define and track team KPIs and operational metrics, using data to drive resourcing decisions, prioritisation, and ongoing process improvements.</p>\n</li>\n<li>\n<p>Partner with Finance, Procurement, Accounting, Audit, Legal, and Engineering stakeholders to understand evolving system and regulatory requirements and translate them into operational plans.</p>\n</li>\n<li>\n<p>Drive a culture of continuous improvement — identifying opportunities for process optimisation, automation, and self-service to scale our systems as Spotify grows. Including leveraging opportunities to automate processes using the latest automation / AI tooling. And manage using an impact-first approach to sharpen the team’s focus and connect the team's work to work that aligns with company priorities, valuing outcomes over activity.</p>\n</li>\n\n</div>"
    },
    {
      "text": "Who You Are",
      "content": "<div>\n\n<li>\n<p>You have 6+ years of experience in financial systems administration or operations, with deep expertise across ERP and financial SaaS platforms — direct experience with NetSuite, Coupa, Concur, or Blackline strongly preferred.</p>\n</li>\n<li>\n<p>You have 2+ years of experience managing a team, with a demonstrated ability to hire, develop, and retain analysts across different levels of seniority.</p>\n</li>\n<li>\n<p>You are a natural coach and mentor — you take genuine pride in growing the people around you and creating the conditions for your team to do their best work.</p>\n</li>\n<li>\n<p>You have a strong operational mindset: you are comfortable owning a queue-driven support environment, setting standards for quality and throughput, and improving the systems and processes your team relies on.</p>\n</li>\n<li>\n<p>You have strong functional knowledge of financial processes including Procure-to-Pay (PTP), Record-to-Report (RTR), and Order-to-Cash (OTC) in a multi-subsidiary, multi-currency enterprise environment.</p>\n</li>\n<li>\n<p>You have working knowledge of SOX frameworks and IT General Controls, particularly as they relate to ERP and SaaS system change management.</p>\n</li>\n<li>\n<p>You have demonstrated the ability to build and maintain effective cross-functional relationships with both technical partners and senior business stakeholders.</p>\n</li>\n<li>\n<p>You are comfortable with ambiguity and can translate high-level goals into practical team priorities and delivery plans.</p>\n</li>\n<li>\n<p>You communicate with clarity and transparency — your team, stakeholders, and peers always know where things stand.</p>\n</li>\n<li>\n<p>You have experience working with Agile methodologies and are comfortable using tools such as Jira for operational tracking.</p>\n</li>\n<li>\n<p>Bonus: familiarity with leveraging Generative AI in your day-to-day role.&nbsp;</p>\n</li>\n<li>\n<p>Bonus: accounting qualification (CPA or equivalent) or significant accounting experience.</p>\n</li>\n\n</div>"
    },
    {
      "text": "Where You'll Be",
      "content": "<div>\n\n<li>This role is based in Toronto.</li>\n<li>We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.</li>\n\n</div>"
    }
  ],
  "country": "CA",
  "createdAt": 1778185461517,
  "updatedAt": null,
  "categories": {
    "team": "FinE",
    "location": "Toronto",
    "commitment": "Permanent",
    "department": "Operations and Business Support",
    "allLocations": [
      "Toronto",
      "New York, NY"
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