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Front Office Manager

7ad0c555 7dfc 47b5 9993 735f71b50d5d 9200343159492 2 · The Forester by Hyatt, Lake Forest, IL, US, Lake Forest, IL · Active · $26–$29 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7ad0c555 7dfc 47b5 9993 735f71b50d5d 9200343159492 2
TitleFront Office Manager
Normalized title-
Department / team-
LocationThe Forester by Hyatt, IL, United States
Work model-
Employment typeFull Time
Salary$26–$29 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-22 / 2026-05-31
Changed / last seen2026-06-21 / 2026-06-21

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Linked records

Company7ad0c555 7dfc 47b5 9993 735f71b50d5d 9200343159492 2
Source4ebc0191-87e9-49d5-957e-c7fd89095777
ATS providerADP Workforce Now Recruiting

Description

Front Office Manager Reports to : AGM/GM Department: Rooms OUR STORY The Forester Hotel is the natural selection for modern comfort and evolutionary service. Founded on the motto of "Love of Science and Nature", the city of Lake Forest has always been at the crossroads of preservation and progress with its open lands backing up to office parks and the cobblestone streets of historic Market Square leading to Starbucks and Williams Sonoma. We’re blazing new trails with boutique offerings including an upscale bistro + bar and over 4,500 square feet of flexible event space. BENEFITS Competitive compensation package Full benefits package, including 401K and paid time off Professional development Hotel discounts at locations worldwide JOB DESCRIPTION The Front Office Manager (FOM) at The Forester Hotel is responsible for ensuring that exceptional service is provided to all guests. The Front Desk Manager is expected to exercise a high level of independent judgment and discretion in delivering exceptional guest experience, resolving complex service issues, and overseeing daily front office operations. This role requires confident decision-making that upholds the standards of luxury hospitality, while ensuring that each guest interaction reflects personalized care, professionalism, and attention to detail . The FOM will oversee the operations of the front desk department, train and supervise the team to maintain superior customer service standards, and ensure the hotel runs smoothly to achieve the highest level of guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Services: Greet guests and efficiently manage check-in and check-out procedures using the Property Management System (PMS). Cash Handling: Handle cash transactions accurately, ensuring precise hotel charges and maintaining thorough accounting records. Team Leadership: Attend and occasionally lead daily pre-shift meetings with team members to ensure smooth operations. Inventory Management: Assist the Director of Operations or Assistant General Manager with ordering supplies and managing market items. Sales & Reservations: Utilize effective communication skills to answer inquiries, accept reservations, and promote hotel amenities to enhance room sales and overall revenue. Customer Relations: Maintain excellent customer relations by promptly addressing questions and concerns in person and over the phone. Telephone Operations: Operate the telephone system proficiently, including managing incoming calls, directing in-house calls, scheduling wake-up calls, and managing trace requests for efficient guest service. Front Desk Operations: Maintain a courteous and friendly demeanor at all times to foster a welcoming atmosphere and ensure smooth operations. Checklists & Documentation: Complete shift checklists diligently to ensure all shift responsibilities are accurately handled. Maintain the front desk logbook to facilitate communication and report any issues to incoming shifts and supervisors. Guest Mail & Messages: Manage incoming guest mail, messages, and faxes by sorting and distributing them promptly. Market Attendant: Serve as a cashier and attendant in the market area as required. Management Responsibility: Act as Manager on Duty in the absence of executive committee members or the Director of Operations. Safety & Security: Ensure compliance with Safety and Security Policies, training team members and reporting suspicious activities of guests, visitors, or staff. Incident Reports: Write guest incident reports as needed and maintain security for guests and property. Physical Requirements: Able to stand for long periods, walk throughout the workday, and perform tasks that require reaching, bending, pushing, pulling, and twisting. Other Duties: Perform other duties as assigned by management to support hotel operations. QUALIFICATIONS Education: High School Diploma, GED, or equivalent work experience. Customer Service: Friendly demeanor with excellent communication and customer service skills. Organizational Skills: Strong organizational and prioritization skills. Technical Skills: Prior experience using Windows-based software preferred. Physical Abilities: Ability to stand 90% of the day and perform physical tasks such as lifting supplies (up to 50 lbs.), bending, and reaching. Experience: Previous front desk or hospitality experience is preferred.

Full job record

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Board ID4ebc0191-87e9-49d5-957e-c7fd89095777
Provideradp_workforcenow
Provider Job Key576007
TitleFront Office Manager
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Statusactive
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Location TextThe Forester by Hyatt, Lake Forest, IL, US, Lake Forest, IL
Department—
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Employment Typefull_time
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CountryUnited States
RegionIL
CityThe Forester by Hyatt
Salary Raw25.50 To 29.25 (USD) Hourly
Salary Min25.5
Salary Max29.25
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First Seen At2026-05-31 18:29:08Z
Last Seen At2026-06-21 11:46:48Z
Last Checked At2026-06-21 11:46:48Z
Last Changed At2026-06-21 11:46:48Z
Inactive At—
Source Posted At2026-05-22 17:54:00Z
Source Updated At—
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Founded on the motto of &quot;Love of Science and Nature&quot;, the city of Lake Forest has always been at the crossroads of preservation and progress with its open lands backing up to office parks and the cobblestone streets of historic Market Square leading to Starbucks and Williams Sonoma. We&rsquo;re blazing new trails with boutique offerings including an upscale bistro + bar and over 4,500 square feet of flexible event space. &nbsp;</span></span></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><br></p><p style=\"margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: justify;text-indent: 0px;\"><span style='margin: 0px;padding: 0px;color: rgb(45, 45, 45);font-size:24px;line-height: 24px;font-family: \"Alternate Gothic No2 D\", \"Alternate Gothic No2 D_EmbeddedFont\", \"Alternate Gothic No2 D_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">BENEFITS</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Competitive compensation package</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Full benefits package, including 401K and paid time off</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Professional development</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Hotel discounts at locations worldwide</span></span></li></ul><p style=\"margin: auto 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style='margin: 0px;padding: 0px;font-size:24px;line-height: 24px;font-family: \"Alternate Gothic No2 D\", \"Alternate Gothic No2 D_EmbeddedFont\", \"Alternate Gothic No2 D_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">JOB DESCRIPTION</span></span></p><p style=\"margin: auto 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><br></p><p style=\"margin: auto 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style='margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">The Front Office Manager (FOM) at The Forester Hotel is responsible for ensuring that exceptional service is provided to all guests. </span></span><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">The Front Desk Manager is expected to exercise a high level of independent judgment and discretion in delivering exceptional guest experience, resolving complex service issues, and overseeing daily front office operations. This role requires confident decision-making that upholds the standards of luxury hospitality, while ensuring that each </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">guest</span><span style=\"margin: 0px;padding: 0px;\"> interaction reflects personalized care, professionalism, and attention to detail</span></span><span style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);background-color: rgb(255, 255, 255);font-size:16px;line-height: 18px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">. </span></span><span style='margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">The FOM will oversee the operations of the front desk department, train and supervise the team to maintain superior customer service standards, and ensure the hotel runs smoothly to achieve the highest level of guest satisfaction.</span></span></p><p style=\"margin: auto 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><br></p><p style=\"margin: auto 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style='margin: 0px;padding: 0px;font-size:24px;line-height: 24px;font-family: \"Alternate Gothic No2 D\", \"Alternate Gothic No2 D_EmbeddedFont\", \"Alternate Gothic No2 D_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">ESSENTIAL DUTIES AND RESPONSIBILITIES</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Guest Services: Greet guests and efficiently manage check-in and check-out procedures using the Property Management System (PMS).</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW258606948 BCX0\" style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span class=\"NormalTextRun SCXW258606948 BCX0\" style=\"margin: 0px;padding: 0px;\">Cash Handling: Handle cash transactions accurately, ensuring precise hotel charges and maintaining thorough accounting records.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Team Leadership: Attend and occasionally lead daily pre-shift meetings with team members to ensure smooth operations.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Inventory Management: Assist the Director of Operations or Assistant General Manager with ordering supplies and managing market items.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Sales &amp; Reservations: Utilize effective communication skills to answer inquiries, accept reservations, and promote hotel amenities to enhance room sales and overall revenue.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Customer Relations: Maintain excellent customer relations by promptly addressing questions and concerns in person and over the phone.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Telephone Operations: Operate the telephone system proficiently, including managing incoming calls, directing in-house calls, scheduling wake-up calls, and managing trace requests for efficient guest service.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Front Desk Operations: Maintain a courteous and friendly demeanor at all times to foster a welcoming atmosphere and ensure smooth operations.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Checklists &amp; Documentation: Complete shift checklists diligently to ensure all shift responsibilities are accurately handled. Maintain the front desk logbook to facilitate communication and report any issues to incoming shifts and supervisors.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Guest Mail &amp; Messages: Manage incoming guest mail, messages, and faxes by sorting and distributing them promptly.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Market Attendant: Serve as a cashier and attendant in the market area as required.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Management Responsibility: Act as Manager on Duty in the absence of executive committee members or the Director of Operations. </span></span><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Safety &amp; Security: Ensure compliance with Safety and Security Policies, training team members and reporting suspicious activities of guests, visitors, or staff.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Incident Reports: Write guest incident reports as needed and maintain security for guests and property.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Physical Requirements: Able to stand for long periods, walk throughout the workday, and perform tasks that require reaching, bending, pushing, pulling, and twisting.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Other Duties: Perform other </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">duties as </span><span style=\"margin: 0px;padding: 0px;\">assigned by management to support hotel operations.</span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><p style=\"margin: auto 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style='margin: 0px;padding: 0px;font-size:24px;line-height: 24px;font-family: \"Alternate Gothic No2 D\", \"Alternate Gothic No2 D_EmbeddedFont\", \"Alternate Gothic No2 D_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">QUALIFICATIONS</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Education: High School Diploma, GED, or equivalent work experience.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Customer Service: Friendly demeanor with excellent communication and customer service skills.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Organizational Skills: Strong organizational and prioritization skills.</span></span></li><li style=\"margin-left: 24px;\"><span style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span style=\"margin: 0px;padding: 0px;\">Technical Skills: Prior experience using Windows-based software preferred.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW258606948 BCX0\" style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span class=\"NormalTextRun SCXW258606948 BCX0\" style=\"margin: 0px;padding: 0px;\">Physical Abilities: Ability to stand 90% of the day and perform physical tasks such as lifting supplies (up to 50 lbs.), bending, and reaching.</span></span></li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW258606948 BCX0\" style='margin: 0px;padding: 0px;font-size:15px;line-height: 15px;font-family: \"Omnes Pro\", \"Omnes Pro_EmbeddedFont\", \"Omnes Pro_MSFontService\", sans-serif;'><span class=\"NormalTextRun SCXW258606948 BCX0\" style=\"margin: 0px;padding: 0px;\">Experience: Previous front desk or hospitality experience is preferred.</span></span></li></ul></div></div></div></div>\n",
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