Home › Companies › Efds Fa Em5 Oraclecloud Com CX 1 › Field Service Engineer
Field Service Engineer
Efds Fa Em5 Oraclecloud Com CX 1 · Boston, MA, United States; Massachusetts (Home Base/Othr), Westborough, MA, US · On Site · Active · $74,300–$124,500 / day · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Efds Fa Em5 Oraclecloud Com CX 1 |
| Title | Field Service Engineer |
| Normalized title | - |
| Department / team | Marketing & Sales |
| Location | Boston, MA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $74,300–$124,500 / day |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-02 / 2026-06-03 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Efds Fa Em5 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Boston. | Open |
| Department jobs | Active postings in Marketing & Sales. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Efds Fa Em5 Oraclecloud Com CX 1 |
| Source | d8110a61-5510-417b-a74c-f58816339c6b |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
In this position...
As a Field Service Engineer, you’ll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where you’ll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience.
Responsibilities
What You’ll Do
You’ll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:
1. Routine Dealership Visits & Service Performance
Visit assigned dealerships on a regular (approximately 30-day) cadence. Meet with the General Manager and Dealer Principal to review: Overall health of the service department Repeat repair trends Fixed Right the First Time and Repeat Repair performance Warranty compliance Technical Training Competencies Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction. 2. Technical & Repair Assistance
Provide in-dealership repair assistance for properly escalated technical hotline cases. Lead diagnosis and repair strategy on “difficult to repair” vehicles through to resolution in a timely, expedited manner. Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities. 3. Legal, Customer Relations & Dispute Resolution Support
Support Ford legal counsel, executive liaison, and dispute resolution teams. Perform vehicle inspections and, when needed, complete final repair attempts. Serve as a technical expert in depositions, arbitrations, and trials, representing Ford’s repair standards and technical position. Consultative & Process Improvement Initiatives
Beyond repair support, you’ll play a key consultative role with dealership leadership:
Technician Training & Development Help dealerships create and maintain technician training plans that match skill levels and growth goals. Ensure technicians understand their development path and that management actively supports it. Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence. Root Cause & Process Analysis Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles. Identify dealership process gaps that may have contributed to repair challenges. Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results. Warranty & Service Process Optimization Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures. Help dealerships drive better outcomes in quality, cost, and customer satisfaction. Tools, Equipment & Technician Programs Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment. Promote Ford’s technician entry, recognition, and retention programs. Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent.
Qualifications
You'll have...
Minimum
Bachelor’s degree 2+ years of automotive dealership diagnosis and repair experience. Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire. Valid, unrestricted driver’s license. Ability to operate manual transmission vehicles. EPA 609 Certification, or the ability to obtain it within 30 days of hire. Ability and willingness to travel with overnight stays on a weekly basis. 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint). Strong interpersonal skills, with the ability to: Command respect in the shop and the boardroom Influence without direct authority Navigate difficult conversations with dealership leaders, technicians, and customers Even better, you may have...
Preferred
Bachelor's degree in automotive-related field, such as (but not limited to): Automotive Technology Automotive Technology Management Field Service Operations Advanced Vehicle Systems Automotive Engineering Automotive Engineering Technology Automotive Service Technology Automotive Industry Management Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel. Automotive Service Excellence (ASE) certifications in one or more of the following: A, C, E, G, H, L, T, X series 5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands. Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment. Strong professionalism and customer-facing skills, including: Service and customer interface experience Comfort working with dealership leadership, customers, and cross-functional Ford teams
If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time.
This position is a salary grade 6 and ranges from $74,300-$124,500. This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
#LI-Hybrid
#LI-TS3
Full job record
| Job ID | d2e16be2532f9a565975d3cb11951b75add5eaee |
| Org ID | fc791186-3bfa-4e9d-8648-0d2f6f66937d |
| Source ID | d8110a61-5510-417b-a74c-f58816339c6b |
| Board ID | d8110a61-5510-417b-a74c-f58816339c6b |
| Provider | oracle_hcm |
| Provider Job Key | 63616 |
| Title | Field Service Engineer |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Boston, MA, United States; Massachusetts (Home Base/Othr), Westborough, MA, US |
| Department | Marketing & Sales |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | MA |
| City | Boston |
| Salary Raw | Description We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... As a Field Service Engineer, you’ll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where you’ll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience. Responsibilities What You’ll Do You’ll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas: 1. Routine Dealership Visits & Service Performance Visit assigned dealerships on a regular (approximately 30-day) cadence. Meet with the General Manager and Dealer Principal to review: Overall health of the service department Repeat repair trends Fixed Right the First Time and Repeat Repair performance Warranty compliance Technical Training Competencies Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction. 2. Technical & Repair Assistance Provide in-dealership repair assistance for properly escalated technical hotline cases. Lead diagnosis and repair strategy on “difficult to repair” vehicles through to resolution in a timely, expedited manner. Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities. 3. Legal, Customer Relations & Dispute Resolution Support Support Ford legal counsel, executive liaison, and dispute resolution teams. Perform vehicle inspections and, when needed, complete final repair attempts. Serve as a technical expert in depositions, arbitrations, and trials, representing Ford’s repair standards and technical position. Consultative & Process Improvement Initiatives Beyond repair support, you’ll play a key consultative role with dealership leadership: Technician Training & Development Help dealerships create and maintain technician training plans that match skill levels and growth goals. Ensure technicians understand their development path and that management actively supports it. Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence. Root Cause & Process Analysis Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles. Identify dealership process gaps that may have contributed to repair challenges. Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results. Warranty & Service Process Optimization Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures. Help dealerships drive better outcomes in quality, cost, and customer satisfaction. Tools, Equipment & Technician Programs Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment. Promote Ford’s technician entry, recognition, and retention programs. Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent. Qualifications You'll have... Minimum Bachelor’s degree 2+ years of automotive dealership diagnosis and repair experience. Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire. Valid, unrestricted driver’s license. Ability to operate manual transmission vehicles. EPA 609 Certification, or the ability to obtain it within 30 days of hire. Ability and willingness to travel with overnight stays on a weekly basis. 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint). Strong interpersonal skills, with the ability to: Command respect in the shop and the boardroom Influence without direct authority Navigate difficult conversations with dealership leaders, technicians, and customers Even better, you may have... Preferred Bachelor's degree in automotive-related field, such as (but not limited to): Automotive Technology Automotive Technology Management Field Service Operations Advanced Vehicle Systems Automotive Engineering Automotive Engineering Technology Automotive Service Technology Automotive Industry Management Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel. Automotive Service Excellence (ASE) certifications in one or more of the following: A, C, E, G, H, L, T, X series 5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands. Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment. Strong professionalism and customer-facing skills, including: Service and customer interface experience Comfort working with dealership leadership, customers, and cross-functional Ford teams If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time. This position is a salary grade 6 and ranges from $74,300-$124,500. This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/GSR Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-TS3 |
| Salary Min | 74,300 |
| Salary Max | 124,500 |
| Salary Currency | USD |
| Salary Period | day |
| Source URL | https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/63616 |
| Apply URL | https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/63616 |
| First Seen At | 2026-06-03 11:46:28Z |
| Last Seen At | 2026-06-06 11:48:38Z |
| Last Checked At | 2026-06-06 11:48:38Z |
| Last Changed At | 2026-06-06 11:48:38Z |
| Inactive At | — |
| Source Posted At | 2026-06-02 19:41:29Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=efds.fa.em5.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-47-09-757Z-040c0d58e00fcec35b85658bfe0c668cb7f2f6b746e2769fdce0db2ed1b7efb6.json |
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line-height: 115%;\">EPA 609 Certification, or the ability to obtain it within 30 days of hire.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ability and willingness to travel with overnight stays on a weekly basis.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint).</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong interpersonal skills, with the ability to:</span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Command respect in the shop and the boardroom</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Influence without direct authority</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Navigate difficult conversations with dealership leaders, technicians, and customers</span></span></li><li> </li></ul></li></ul><p><strong>Even better, you may have...</strong></p><p><strong>Preferred</strong></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Bachelor's degree in automotive-related field, such as (but not limited to):</span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Technology</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Technology Management</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Field Service Operations</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Advanced Vehicle Systems</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Engineering</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Engineering Technology</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Service Technology</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Industry Management</span></span></li></ul></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; 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line-height: 115%;\">Strong professionalism and customer-facing skills, including:</span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Service and customer interface experience</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Comfort working with dealership leadership, customers, and cross-functional Ford teams</span></span><br> </li></ul></li></ul><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day.</span></span></p><p>You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!</p><p>As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:</p><ul><li>Immediate medical, dental, vision and prescription drug coverage</li><li>Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more</li><li>Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more</li><li>Vehicle discount program for employees and family members and management leases</li><li>Tuition assistance</li><li>Established and active employee resource groups</li><li>Paid time off for individual and team community service </li><li>A generous schedule of paid holidays, including the week between Christmas and New Year’s Day </li><li>Paid time off and the option to purchase additional vacation time. </li></ul><p> </p><p>This position is a salary grade 6 and ranges from $74,300-$124,500. This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200.<span> </span></p><p>Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.</p><p>For more information on salary and benefits, click here: <a href=\"https://fordcareers.co/GSR\">https://fordcareers.co/GSR</a></p><p><strong>Visa sponsorship is not available for this position.</strong></p><p>Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.</p><p>We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.</p><p>This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.</p><p>#LI-Hybrid<br>#LI-TS3 </p>",
"InternalQualificationsStr": "<p><strong>You'll have...</strong></p><p><strong>Minimum</strong></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Bachelor’s degree</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">2+ years of automotive dealership diagnosis and repair experience.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire. </span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Valid, unrestricted driver’s license.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ability to operate manual transmission vehicles.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">EPA 609 Certification, or the ability to obtain it within 30 days of hire.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ability and willingness to travel with overnight stays on a weekly basis.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint).</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong interpersonal skills, with the ability to:</span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Command respect in the shop and the boardroom</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Influence without direct authority</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Navigate difficult conversations with dealership leaders, technicians, and customers</span></span></li><li> </li></ul></li></ul><p><strong>Even better, you may have...</strong></p><p><strong>Preferred</strong></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Bachelor's degree in automotive-related field, such as (but not limited to):</span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Technology</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Technology Management</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Field Service Operations</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Advanced Vehicle Systems</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Engineering</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Engineering Technology</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Service Technology</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Industry Management</span></span></li></ul></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Automotive Service Excellence (ASE) certifications in one or more of the following:</span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">A, C, E, G, H, L, T, X series</span></span></li></ul></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Strong professionalism and customer-facing skills, including:</span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Service and customer interface experience</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Comfort working with dealership leadership, customers, and cross-functional Ford teams</span></span><br> </li></ul></li></ul><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day.</span></span></p><p>You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!</p><p>As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:</p><ul><li>Immediate medical, dental, vision and prescription drug coverage</li><li>Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more</li><li>Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more</li><li>Vehicle discount program for employees and family members and management leases</li><li>Tuition assistance</li><li>Established and active employee resource groups</li><li>Paid time off for individual and team community service </li><li>A generous schedule of paid holidays, including the week between Christmas and New Year’s Day </li><li>Paid time off and the option to purchase additional vacation time. </li></ul><p> </p><p>This position is a salary grade 6 and ranges from $74,300-$124,500. This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200.<span> </span></p><p>Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.</p><p>For more information on salary and benefits, click here: <a href=\"https://fordcareers.co/GSR\">https://fordcareers.co/GSR</a></p><p><strong>Visa sponsorship is not available for this position.</strong></p><p>Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.</p><p>We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.</p><p>This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.</p><p>#LI-Hybrid<br>#LI-TS3 </p>",
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"ExternalResponsibilitiesStr": "<p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You’ll Do</strong></span></span></p><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’ll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:</span></span></p><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>1. Routine Dealership Visits & Service Performance</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Visit assigned dealerships on a regular (approximately 30-day) cadence.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Meet with the General Manager and Dealer Principal to review:</span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Overall health of the service department</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Repeat repair trends</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Fixed Right the First Time and Repeat Repair performance</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Warranty compliance</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Technical Training Competencies </span></span></li></ul></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.</span></span></li></ul><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>2. Technical & Repair Assistance</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide in-dealership repair assistance for properly escalated technical hotline cases.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Lead diagnosis and repair strategy on “difficult to repair” vehicles through to resolution in a timely, expedited manner.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities.</span></span></li></ul><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>3. Legal, Customer Relations & Dispute Resolution Support</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Support Ford legal counsel, executive liaison, and dispute resolution teams.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Perform vehicle inspections and, when needed, complete final repair attempts.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Serve as a technical expert in depositions, arbitrations, and trials, representing Ford’s repair standards and technical position.</span></span></li></ul><hr><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Consultative & Process Improvement Initiatives</strong></span></span></p><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Beyond repair support, you’ll play a key consultative role with dealership leadership:</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Technician Training & Development</strong></span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Help dealerships create and maintain technician training plans that match skill levels and growth goals.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ensure technicians understand their development path and that management actively supports it.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence.</span></span></li></ul></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Root Cause & Process Analysis</strong></span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Identify dealership process gaps that may have contributed to repair challenges.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results.</span></span></li></ul></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Warranty & Service Process Optimization</strong></span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Help dealerships drive better outcomes in quality, cost, and customer satisfaction.</span></span></li></ul></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Tools, Equipment & Technician Programs</strong></span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Promote Ford’s technician entry, recognition, and retention programs.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent.</span></span></li></ul></li></ul>",
"InternalResponsibilitiesStr": "<p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You’ll Do</strong></span></span></p><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’ll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:</span></span></p><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>1. Routine Dealership Visits & Service Performance</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Visit assigned dealerships on a regular (approximately 30-day) cadence.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Meet with the General Manager and Dealer Principal to review:</span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Overall health of the service department</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Repeat repair trends</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Fixed Right the First Time and Repeat Repair performance</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Warranty compliance</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Technical Training Competencies </span></span></li></ul></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.</span></span></li></ul><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>2. Technical & Repair Assistance</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide in-dealership repair assistance for properly escalated technical hotline cases.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Lead diagnosis and repair strategy on “difficult to repair” vehicles through to resolution in a timely, expedited manner.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities.</span></span></li></ul><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>3. Legal, Customer Relations & Dispute Resolution Support</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Support Ford legal counsel, executive liaison, and dispute resolution teams.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Perform vehicle inspections and, when needed, complete final repair attempts.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Serve as a technical expert in depositions, arbitrations, and trials, representing Ford’s repair standards and technical position.</span></span></li></ul><hr><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Consultative & Process Improvement Initiatives</strong></span></span></p><p><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Beyond repair support, you’ll play a key consultative role with dealership leadership:</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Technician Training & Development</strong></span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Help dealerships create and maintain technician training plans that match skill levels and growth goals.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ensure technicians understand their development path and that management actively supports it.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence.</span></span></li></ul></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Root Cause & Process Analysis</strong></span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Identify dealership process gaps that may have contributed to repair challenges.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results.</span></span></li></ul></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Warranty & Service Process Optimization</strong></span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Help dealerships drive better outcomes in quality, cost, and customer satisfaction.</span></span></li></ul></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Tools, Equipment & Technician Programs</strong></span></span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Promote Ford’s technician entry, recognition, and retention programs.</span></span></li><li><span style=\"font-family: "Avenir Next LT Pro", sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent.</span></span></li></ul></li></ul>",
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"LegalEmployer": null,
"MediaThumbURL": null,
"WorkplaceType": "On-site",
"BusinessUnitId": 300000004335154,
"OrganizationId": 300000004335154,
"PostingEndDate": null,
"LegalEmployerId": 300000004907524,
"PrimaryLocation": "Boston, MA, United States",
"WorkDurationYears": null,
"WorkplaceTypeCode": "ORA_ON_SITE",
"BeFirstToApplyFlag": true,
"WorkDurationMonths": null,
"otherWorkLocations": [],
"secondaryLocations": [],
"ShortDescriptionStr": "Field Service Engineer",
"requisitionFlexFields": [],
"DomesticTravelRequired": null,
"PrimaryLocationCountry": "US",
"ExternalQualificationsStr": null,
"ExternalResponsibilitiesStr": null,
"InternationalTravelRequired": null
},
"detail_meta": {
"url": "https://efds.fa.em5.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%2263616%22,siteNumber=CX_1",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 40247
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/d2e16be2532f9a565975d3cb11951b75add5eaee?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/fc791186-3bfa-4e9d-8648-0d2f6f66937dJSONGET https://api.bluedoor.sh/job-postings/v1/sources/d8110a61-5510-417b-a74c-f58816339c6bJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/d2e16be2532f9a565975d3cb11951b75add5eaee/eventsJSON