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Assistant Program Director, ICR

4e7ccb97 Dd9b 43da Bba0 F849e34b9bce 19000101 000001 · New, NY, US, New, NY · Active · $80,677 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company4e7ccb97 Dd9b 43da Bba0 F849e34b9bce 19000101 000001
TitleAssistant Program Director, ICR
Normalized title-
Department / team-
LocationNew, NY, United States
Work model-
Employment typeFull Time
Salary$80,677 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company4e7ccb97 Dd9b 43da Bba0 F849e34b9bce 19000101 000001
Sourceec60dd99-6069-445e-a6c3-1190476deb12
ATS providerADP Workforce Now Recruiting

Description

Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT). Program/Department Description Community Access’s OMH licensed Intensive Crisis Residence (ICR) is inspired by the Soteria model and is designed as an alternative to psychiatric hospitalization for people going through an acute psychiatric crisis and who would benefit from a respite period in a stabilizing, home-like environment with 24-hour peer support and treatment services. The Soteria ICR will work with guests for up to 28 days to help them develop awareness and skills that will allow them to return to the community with an increased ability to manage their mental health concerns. The ICR will follow a Soteria model which emphasizes shared running of a home-like environment, positive expectations of recovery, validation of subjective experiences, the concept of “being with” a person, providing 1:1 support, 24 hours a day, and self-determination. Services are completely voluntary, and guests are encouraged to maintain their daily responsibilities and activities in the community during their stay including work, school, family care, recreation, and wellness appointments. The program works with guests throughout their stay on discharge planning focused on safety and wellness, and provides post-discharge follow up health resource navigation support. Position Overview The Assistant Program Director is responsible for supporting the Program Director in the overall administration and the day-to-day operation of the ICR. This includes providing leadership, guidance and support, policy and procedure development and implementation, scheduling, staff recruitment, training, supervision and evaluation, management of physical plant, quality assurance and quality improvement activities, internal and external reporting and billing. The Assistant Program Director provides 24/7 on-call support on a rotating schedule shared with other program leadership. Key Performance Indicators Screenings are conducted and Admission decisions are made within 24 hours of referral. Supervision meetings for direct service staff are conducted and documented weekly. Assessments and Service Plans are completed within 24 hours of admission. Job Qualifications Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access. Minimum of a bachelor’s degree in a related field. Master’s Degree preferred. Experienced working in a peer-led program. Preferably 3 years, minimum 1 year management experience working in a social service or related setting, with people diagnosed with psychiatric disabilities and people struggling with substance use, preferred. Peer identity/Lived experience with mental health services, preferred. Strong administrative and organizational skills. Previous experience working with adults with psychiatric disabilities utilizing the recovery model. A respect for, and high level of comfort around people experiencing psychiatric crisis. Knowledge of and commitment to peer support. Must be fingerprinted and cleared by the NYS Justice Center. Ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery. Demonstrated leadership skills and ability to work as part of a team. Excellent oral and written communication skills. Ability to utilize various computer programs, specifically cloud-based databases, Microsoft Word, and Excel. Be creative and flexible Show initiative and be responsible for follow through. Ability to maintain confidential information, as related to position. Bilingual Spanish-speaking, preferred. Ability to speak other relevant languages is a strong asset. Bilingual candidates are encouraged to apply. Interested candidates should apply on www.communityaccess.org/jobs . Community Access is an Equal Opportunity Employer. M/F/D/V. Women, People of Color and Members of the LGBT community are strongly encouraged to apply. We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services. www.communityaccess.org

Full job record

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Board IDec60dd99-6069-445e-a6c3-1190476deb12
Provideradp_workforcenow
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TitleAssistant Program Director, ICR
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Activeyes
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CountryUnited States
RegionNY
CityNew
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First Seen At2026-05-31 19:00:27Z
Last Seen At2026-06-06 12:23:07Z
Last Checked At2026-06-06 12:23:07Z
Last Changed At2026-06-06 12:23:07Z
Inactive At—
Source Posted At2026-04-21 15:49:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. <strong><em>We are built upon the simple truth that people are experts in their own lives.</em></strong> Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT). &nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"color: rgb(0, 0, 0);\"><strong><u><span style='font-size:19px;line-height:115%;font-family:\"Garamond\",serif;'>Program/Department Description</span></u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">Community Access&rsquo;s OMH licensed Intensive Crisis Residence (ICR) is inspired by the Soteria model and is designed as an alternative to psychiatric hospitalization for people going through an acute psychiatric crisis and who would benefit from a respite period in a stabilizing, home-like environment with 24-hour peer support and treatment services. The Soteria ICR will work with guests for up to 28 days to help them develop awareness and skills that will allow them to return to the community with an increased ability to manage their mental health concerns. The ICR will follow a Soteria model which emphasizes shared running of a home-like environment, positive expectations of recovery, validation of subjective experiences, the concept of &ldquo;being with&rdquo; a person, providing 1:1 support, 24 hours a day, and self-determination. Services are completely voluntary, and guests are encouraged to maintain their daily responsibilities and activities in the community during their stay including work, school, family care, recreation, and wellness appointments. The program works with guests throughout their stay on discharge planning focused on safety and wellness, and provides post-discharge follow up health resource navigation support.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"color: rgb(0, 0, 0);\"><strong><u><span style='font-size:19px;line-height:115%;font-family:\"Garamond\",serif;'>Position Overview</span></u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">The <strong>Assistant Program Director</strong> is responsible for supporting the Program Director in the overall administration and the day-to-day operation of the ICR. This includes providing leadership, guidance and support, policy and procedure development and implementation, scheduling, staff recruitment, training, supervision and evaluation, management of physical plant, quality assurance and quality improvement activities, internal and external reporting and billing. The Assistant Program Director provides 24/7 on-call support on a rotating schedule shared with other program leadership.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"color: rgb(0, 0, 0);\"><strong><u><span style='font-size:19px;line-height:115%;font-family:\"Garamond\",serif;'>Key Performance Indicators</span></u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Screenings are conducted and Admission decisions are made within 24 hours of referral.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Supervision meetings for direct service staff are conducted and documented weekly.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Assessments and Service Plans are completed within 24 hours of admission.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"color: rgb(0, 0, 0);\"><strong><u><span style='font-size:19px;line-height:115%;font-family:\"Garamond\",serif;'>Job Qualifications</span></u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Minimum of a bachelor&rsquo;s degree in a related field. Master&rsquo;s Degree preferred.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Experienced working in a peer-led program.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Preferably 3 years, minimum 1 year management experience working in a social service or related setting, with people diagnosed with psychiatric disabilities and people struggling with substance use, preferred.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Peer identity/Lived experience with mental health services, preferred.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Strong administrative and organizational skills.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Previous experience working with adults with psychiatric disabilities utilizing the recovery model.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">A respect for, and high level of comfort around people experiencing psychiatric crisis.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Knowledge of and commitment to peer support.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Must be fingerprinted and cleared by the NYS Justice Center.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Demonstrated leadership skills and ability to work as part of a team.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Excellent oral and written communication skills.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Ability to utilize various computer programs, specifically cloud-based databases, Microsoft Word, and Excel.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Be creative and flexible</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Show initiative and be responsible for follow through.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Ability to maintain confidential information, as related to position.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%; font-family: Garamond, serif; font-size: 19px;\">Bilingual Spanish-speaking, preferred. Ability to speak other relevant languages is a strong asset.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">Bilingual candidates are encouraged to apply.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">Interested candidates should apply on <a href=\"http://www.communityaccess.org/jobs\" target=\"_blank\" style=\"color: rgb(0, 0, 0);\">www.communityaccess.org/jobs</a>.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">Community Access is an Equal Opportunity Employer. M/F/D/V.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">Women, People of Color and Members of the LGBT community are strongly encouraged to apply.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">We are dedicated to a workforce where at least 51% of our employees identify&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 19px; line-height: 115%; font-family: Garamond, serif; color: rgb(0, 0, 0);\">as having a personal experience using mental health services. <a href=\"http://www.communityaccess.org/\" target=\"_blank\" style=\"color: rgb(0, 0, 0);\">www.communityaccess.org</a></span></p></div></div></div></div>\n",
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