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Customer Service Supervisor - Restaurant Services (Shift 12:30pm-9:00pm)

Careers Cfasupply Icims Com · Atlanta, GA, United States · Active · iCIMS

Job facts

FieldValue
CompanyCareers Cfasupply Icims Com
TitleCustomer Service Supervisor - Restaurant Services (Shift 12:30pm-9:00pm)
Normalized title-
Department / team-
LocationAtlanta, GA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS provideriCIMS
Posted / first seen2026-04-17 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Linked records

CompanyCareers Cfasupply Icims Com
Sourceccac8667-7b4d-4a67-9698-97e57a614673
ATS provideriCIMS

Description

Overview As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialist(s) dedicated to delivering exceptional service for Chick-fil-A ®  Operators and their team members.  In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA. Who is Chick-fil-A Supply? We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit  cfa-supply.com . Location :  5200 Buffington Rd, Atlanta, GA 30349 Responsibilities Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values   Monitor customer feedback and share insights with key leaders Serve as a point of escalation to resolve complex issues and questions from Restaurants Plan, organize, and oversee the day-to-day operations and team schedules Collaborate with DC leaders to identify and resolve operational bottlenecks Complete call monitoring reviews and provide coaching feedback to the team Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets Hire and develop new Restaurant Service representatives Publish KPIs; conduct timely and constructive performance evaluations according to plan Required Qualifications (Knowledge, Skills, & Abilities) Required Business Qualifications: High School Diploma or equivalent 2-4 years’ experience in customer service leadership Have experience with a CRM system Ability to work a flexible schedule including holidays and rotating weekends Strong relationship building skills and exceptional ability  to  communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner Proven record of working independently with little oversight;  ability to  prioritize tasks and workload Exceptional attention to detail and organization High degree of initiative and urgency Proactive and solutions-oriented problem solver Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications As the Restaurant Services Supervisor, you are also: A skilled communicator  across all levels of an organization, with both teammates and suppliers. A quick & versatile learner  who is  open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything. A customer-focused  relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services. Committed without compromise   to food safety for customers and a safe workplace for colleagues. Inspired  to uphold Chick-fil-A values and act with integrity. A driver of results  who   can be counted on to not only meet but exceed goals and push others to do the same. A problem solver  who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer. A servant leader  who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints. Preferred Qualifications (Knowledge, Skills, & Abilities) Associate’s Degree 10 years’ experience in a customer support environment A demonstrated ability to perform and adapt in a changing environment Proficiency in MS Suite (Excel, PowerPoint, Word) Required Years of Experience 2 Travel Requirements 5% Required Level of Education High School Diploma or GED Preferred Level of Education Associate's Degree Relocation Assistance Provided No Work Environment Office Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values Monitor customer feedback and share insights with key leaders Serve as a point of escalation to resolve complex issues and questions from Restaurants Plan, organize, and oversee the day-to-day operations and team schedules Collaborate with DC leaders to identify and resolve operational bottlenecks Complete call monitoring reviews and provide coaching feedback to the team Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets Hire and develop new Restaurant Service representatives Publish KPIs; conduct timely and constructive performance evaluations according to plan Required Business Qualifications: High School Diploma or equivalent 2-4 years’ experience in customer service leadership Have experience with a CRM system Ability to work a flexible schedule including holidays and rotating weekends Strong relationship building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner Proven record of working independently with little oversight; ability to prioritize tasks and workload Exceptional attention to detail and organization High degree of initiative and urgency Proactive and solutions-oriented problem solver Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications As the Restaurant Services Supervisor, you are also: A skilled communicator across all levels of an organization, with both teammates and suppliers. A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything. A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services. Committed without compromise to food safety for customers and a safe workplace for colleagues. Inspired to uphold Chick-fil-A values and act with integrity. A driver of results who can be counted on to not only meet but exceed goals and push others to do the same. A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer. A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

Full job record

Job IDd2ad785c8c7b96da62e1d3a4923c3c4725d7cb37
Org ID698bb559-f876-4921-8d21-1fda96ce288d
Source IDccac8667-7b4d-4a67-9698-97e57a614673
Board IDccac8667-7b4d-4a67-9698-97e57a614673
Providericims
Provider Job Key19905
TitleCustomer Service Supervisor - Restaurant Services (Shift 12:30pm-9:00pm)
Normalized Title—
Statusactive
Activeyes
Location TextAtlanta, GA, United States
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionGA
CityAtlanta
Salary RawOverview As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialist(s) dedicated to delivering exceptional service for Chick-fil-A ®  Operators and their team members.  In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA. Who is Chick-fil-A Supply? We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit  cfa-supply.com . Location :  5200 Buffington Rd, Atlanta, GA 30349 Responsibilities Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values   Monitor customer feedback and share insights with key leaders Serve as a point of escalation to resolve complex issues and questions from Restaurants Plan, organize, and oversee the day-to-day operations and team schedules Collaborate with DC leaders to identify and resolve operational bottlenecks Complete call monitoring reviews and provide coaching feedback to the team Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets Hire and develop new Restaurant Service representatives Publish KPIs; conduct timely and constructive performance evaluations according to plan Required Qualifications (Knowledge, Skills, & Abilities) Required Business Qualifications: High School Diploma or equivalent 2-4 years’ experience in customer service leadership Have experience with a CRM system Ability to work a flexible schedule including holidays and rotating weekends Strong relationship building skills and exceptional ability  to  communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner Proven record of working independently with little oversight;  ability to  prioritize tasks and workload Exceptional attention to detail and organization High degree of initiative and urgency Proactive and solutions-oriented problem solver Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications As the Restaurant Services Supervisor, you are also: A skilled communicator  across all levels of an organization, with both teammates and suppliers. A quick & versatile learner  who is  open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything. A customer-focused  relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services. Committed without compromise   to food safety for customers and a safe workplace for colleagues. Inspired  to uphold Chick-fil-A values and act with integrity. A driver of results  who   can be counted on to not only meet but exceed goals and push others to do the same. A problem solver  who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer. A servant leader  who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints. Preferred Qualifications (Knowledge, Skills, & Abilities) Associate’s Degree 10 years’ experience in a customer support environment A demonstrated ability to perform and adapt in a changing environment Proficiency in MS Suite (Excel, PowerPoint, Word) Required Years of Experience 2 Travel Requirements 5% Required Level of Education High School Diploma or GED Preferred Level of Education Associate's Degree Relocation Assistance Provided No Work Environment Office Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values Monitor customer feedback and share insights with key leaders Serve as a point of escalation to resolve complex issues and questions from Restaurants Plan, organize, and oversee the day-to-day operations and team schedules Collaborate with DC leaders to identify and resolve operational bottlenecks Complete call monitoring reviews and provide coaching feedback to the team Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets Hire and develop new Restaurant Service representatives Publish KPIs; conduct timely and constructive performance evaluations according to plan Required Business Qualifications: High School Diploma or equivalent 2-4 years’ experience in customer service leadership Have experience with a CRM system Ability to work a flexible schedule including holidays and rotating weekends Strong relationship building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner Proven record of working independently with little oversight; ability to prioritize tasks and workload Exceptional attention to detail and organization High degree of initiative and urgency Proactive and solutions-oriented problem solver Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications As the Restaurant Services Supervisor, you are also: A skilled communicator across all levels of an organization, with both teammates and suppliers. A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything. A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services. Committed without compromise to food safety for customers and a safe workplace for colleagues. Inspired to uphold Chick-fil-A values and act with integrity. A driver of results who can be counted on to not only meet but exceed goals and push others to do the same. A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer. A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.
Salary Min—
Salary Max—
Salary Currency—
Salary Periodday
Source URLhttps://careers-cfasupply.icims.com/jobs/19905/job
Apply URLhttps://careers-cfasupply.icims.com/jobs/19905/job
First Seen At2026-05-31 18:47:11Z
Last Seen At2026-06-06 08:35:35Z
Last Checked At2026-06-06 08:35:35Z
Last Changed At2026-05-31 18:47:11Z
Inactive At—
Source Posted At2026-04-17 13:06:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=icims/board=careers-cfasupply.icims.com/date=2026-06-06/2026-06-06T08-35-33-595Z-fb23a29c66f0846464e689f2727bd80144824e29c9f31e27fdf3b70d6bfa5c30.json
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Extensions
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Native Structured
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    "@type": "JobPosting",
    "title": "Customer Service Supervisor - Restaurant Services (Shift 12:30pm-9:00pm)",
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    "datePosted": "2026-04-17T13:06:00+0000",
    "description": "<strong class=\"jdheading\">Overview</strong><br><br><p style=\"margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: #333333;\">As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialist(s) dedicated to delivering exceptional service for Chick-fil-A<sup>® </sup>Operators and their team members.  In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA. </span></p><p style=\"margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: #333333;\"> </span></strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: #333333;\"> <strong> </strong></span></p><p style=\"margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Who is Chick-fil-A Supply?</span></strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\"><br /></span><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit <a href=\"https://www.cfa-supply.com/\" target=\"_blank\" style=\"color: blue; text-decoration: underline;\" rel=\"noopener\"><span style=\"color: #1c789f;\">cfa-supply.com</span></a>. </span></p><p style=\"margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"> </p><p style=\"margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Location</span></strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">: </span><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\"><a href=\"https://www.google.com/maps/place/Chick-fil-A+Support+Center/@33.6138568,-84.4932034,17z/data=!3m1!4b1!4m6!3m5!1s0x88f4e3bf34a42b95:0x4f175d2b9595d273!8m2!3d33.6138568!4d-84.4906285!16s%2Fg%2F1tfczndd?entry=ttu&g_ep=EgoyMDI2MDEyOC4wIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" style=\"color: blue; text-decoration: underline;\" rel=\"noopener\">5200 Buffington Rd, Atlanta, GA 30349</a></span><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\"><br /><br /></span></p> <br><strong class=\"jdheading\">Responsibilities</strong><br><br><ul><li style=\"list-style-type: none;\"><ul style=\"margin-bottom: 0in; margin-top: 0px;\" type=\"disc\"><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values  </span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Monitor customer feedback and share insights with key leaders</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Serve as a point of escalation to resolve complex issues and questions from Restaurants</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Plan, organize, and oversee the day-to-day operations and team schedules</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Collaborate with DC leaders to identify and resolve operational bottlenecks</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Complete call monitoring reviews and provide coaching feedback to the team</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Hire and develop new Restaurant Service representatives</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Publish KPIs; conduct timely and constructive performance evaluations according to plan</span> </span></li></ul></li></ul> <br><strong class=\"jdheading\">Required Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><p style=\"margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Required Business Qualifications:</span></strong></p><ul style=\"margin-top: 0in; margin-bottom: 0in;\"><li style=\"margin: 0in 0in 0in 0.5in;\"><span style=\"font-size: 10pt; font-family: Symbol; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">High School Diploma or equivalent</span></span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">2-4 years’ experience in customer service leadership</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Have experience with a CRM system</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Ability to work a flexible schedule including holidays and rotating weekends</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Strong relationship building skills and exceptional ability</span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"> to </span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\">communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Proven record of working independently with little oversight; </span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\">ability to </span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\">prioritize tasks and workload</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Exceptional attention to detail and organization</span></li><li style=\"margin: 0in 0in 0in 35.7pt;\"><span style=\"font-size: 10pt; font-family: Symbol;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">High degree of initiative and urgency</span></span></li><li style=\"margin: 0in 0in 0in 35.7pt;\"><span style=\"font-size: 10pt; font-family: Symbol;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Proactive and solutions-oriented problem solver</span></span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications</span></li></ul><p style=\"margin: 0in;\"><span style=\"font-size: 10pt; font-family: Apercu;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\"> </span></span></p><p style=\"margin: 3.45pt 23.2pt 0.0001pt 16pt;\"><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">As the Restaurant Services Supervisor, you are also:</span></span></p><ul style=\"margin-top: 3.45pt; margin-bottom: 0in;\"><li style=\"margin: 3.45pt 23.2pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A skilled communicator</span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\"> across all levels of an organization, with both teammates and suppliers.</span></span></li><li style=\"margin-left: 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A quick & versatile learner</span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\"> who is </span>open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.</span></li><li style=\"margin: 3.85pt 8pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A customer-focused </span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.</span></span></li><li style=\"margin: 3.85pt 8pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Committed without compromise</span></strong></span><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\"> <span style=\"font-size: 10pt; font-family: Apercu; color: black;\">to food safety for customers and a safe workplace for colleagues.</span></span></li><li style=\"margin: 3.85pt 8pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Inspired </span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">to uphold Chick-fil-A values and act with integrity.</span></span></li><li style=\"margin-left: 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A driver of results </span></strong></span><span style=\"font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">who</span> <span style=\"font-size: 10pt; font-family: Apercu; color: black;\">can be counted on to not only meet but exceed goals and push others to do the same.</span></span></li><li style=\"margin: 3.45pt 23.2pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A problem solver </span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.</span></span></li><li style=\"margin: 3.45pt 23.2pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A servant leader </span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.</span></span></li></ul> <br><strong class=\"jdheading\">Preferred Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><ul style=\"margin-bottom: 0in; margin-top: 0px;\"><li style=\"margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Associate’s Degree</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">10 years’ experience in a customer support environment</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A demonstrated ability to perform and adapt in a changing environment</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Proficiency in MS Suite (Excel, PowerPoint, Word) </span></li></ul> <br><strong class=\"jdheading2\">Required Years of Experience</strong><br><br>2 <br><div></div><strong class=\"jdheading2\">Travel Requirements</strong><br><br>5% <br><div></div><strong class=\"jdheading2\">Required Level of Education</strong><br><br>High School Diploma or GED <br><div></div><strong class=\"jdheading2\">Preferred Level of Education</strong><br><br>Associate's Degree <br><div></div><strong class=\"jdheading2\">Relocation Assistance Provided</strong><br><br>No <br><div></div><strong class=\"jdheading2\">Work Environment</strong><br><br>Office<br><br><ul><li style=\"list-style-type: none;\"><ul style=\"margin-bottom: 0in; margin-top: 0px;\" type=\"disc\"><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A&rsquo;s mission and core values  </span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Monitor customer feedback and share insights with key leaders</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Serve as a point of escalation to resolve complex issues and questions from Restaurants</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Plan, organize, and oversee the day-to-day operations and team schedules</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Collaborate with DC leaders to identify and resolve operational bottlenecks</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Complete call monitoring reviews and provide coaching feedback to the team</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\">Hire and develop new Restaurant Service representatives</span></li><li style=\"color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Publish KPIs; conduct timely and constructive performance evaluations according to plan</span> </span></li></ul></li></ul><br><br><p style=\"margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Required Business Qualifications:</span></strong></p><ul style=\"margin-top: 0in; margin-bottom: 0in;\"><li style=\"margin: 0in 0in 0in 0.5in;\"><span style=\"font-size: 10pt; font-family: Symbol; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">High School Diploma or equivalent</span></span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">2-4 years&rsquo; experience in customer service leadership</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Have experience with a CRM system</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Ability to work a flexible schedule including holidays and rotating weekends</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Strong relationship building skills and exceptional ability</span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"> to </span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\">communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Proven record of working independently with little oversight; </span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\">ability to </span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\">prioritize tasks and workload</span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Exceptional attention to detail and organization</span></li><li style=\"margin: 0in 0in 0in 35.7pt;\"><span style=\"font-size: 10pt; font-family: Symbol;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">High degree of initiative and urgency</span></span></li><li style=\"margin: 0in 0in 0in 35.7pt;\"><span style=\"font-size: 10pt; font-family: Symbol;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Proactive and solutions-oriented problem solver</span></span></li><li style=\"margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications</span></li></ul><p style=\"margin: 0in;\"><span style=\"font-size: 10pt; font-family: Apercu;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\"> </span></span></p><p style=\"margin: 3.45pt 23.2pt 0.0001pt 16pt;\"><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">As the Restaurant Services Supervisor, you are also:</span></span></p><ul style=\"margin-top: 3.45pt; margin-bottom: 0in;\"><li style=\"margin: 3.45pt 23.2pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A skilled communicator</span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\"> across all levels of an organization, with both teammates and suppliers.</span></span></li><li style=\"margin-left: 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A quick & versatile learner</span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\"> who is </span>open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.</span></li><li style=\"margin: 3.85pt 8pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A customer-focused </span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.</span></span></li><li style=\"margin: 3.85pt 8pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Committed without compromise</span></strong></span><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\"> <span style=\"font-size: 10pt; font-family: Apercu; color: black;\">to food safety for customers and a safe workplace for colleagues.</span></span></li><li style=\"margin: 3.85pt 8pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">Inspired </span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">to uphold Chick-fil-A values and act with integrity.</span></span></li><li style=\"margin-left: 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A driver of results </span></strong></span><span style=\"font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">who</span> <span style=\"font-size: 10pt; font-family: Apercu; color: black;\">can be counted on to not only meet but exceed goals and push others to do the same.</span></span></li><li style=\"margin: 3.45pt 23.2pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A problem solver </span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.</span></span></li><li style=\"margin: 3.45pt 23.2pt 0.0001pt 35.7pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><strong><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">A servant leader </span></strong></span><span style=\"font-size: 10pt; font-family: Apercu; color: black;\"><span style=\"font-size: 10.0pt; font-family: Verdana, sans-serif; color: black;\">who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.</span></span></li></ul>",
    "jobLocation": {
      "@type": "Place",
      "address": {
        "@type": "PostalAddress",
        "postalCode": "30349",
        "addressRegion": "GA",
        "streetAddress": "5200 Buffington Rd.",
        "addressCountry": "United States",
        "addressLocality": "Atlanta"
      }
    },
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "Chick-fil-A Supply LLC"
    }
  },
  "detail_meta": {
    "url": "https://careers-cfasupply.icims.com/jobs/19905/job",
    "status": 200,
    "fallback": "jibe_api",
    "contentType": "application/json"
  },
  "sitemap_job": {
    "id": "19905",
    "url": "https://careers-cfasupply.icims.com/jobs/19905/job",
    "slug": "customer-service-supervisor-restaurant-services-shift-12-30pm-9-00pm"
  },
  "detail_errors": []
}
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