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He/She is responsible for greeting patients in a friendly and professional manner and helping them to receive the services they need. For patients with appointments, duties include completing initial registration, updating demographic and insurance information at every encounter, generating encounter forms, and alerting clinical staff that the patient is ready. For patients without appointments, ensure that they are able to speak with appropriate clinical staff. He/She is also responsible for answering telephones, taking accurate and complete messages, and helping callers to get the correct information they need. He/She is responsible for making telephone and in-person appointments for patients. The Reception Clerk is also responsible for identifying patient correspondence, sorting and identifying mail and faxes and routing paperwork to the appropriate staff member for action.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>QUALIFICATIONS:</strong></span></p><ul><li><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">High School Graduate or equivalent</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">History of good attendance and positive work attitude</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Detail-oriented and thorough.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Ability to communicate effectively with patients of diverse ethnicity.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Pleasant telephone manner; good memory and patience.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Ability to be courteous, efficient, effective, and patient under hectic circumstances.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Bi-lingual in Spanish/Khmer and English preferred.</span></li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>EXPERIENCE:</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Previous receptionist and/or secretarial assistant experience in a medical practice setting preferred.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong><strong data-pasted=\"true\">DUTIES AND RESPONSIBILITES:</strong></strong></span></p><ul style=\"margin-left: 24px \"><li><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Schedule appointments via EMR.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Verify and update demographic and insurance data in the computer.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Greet and process patients, with an emphasis on positive customer service.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Answer phones, take accurate complete messages, and deliver promptly.</span></li><li style=\"font-size: 16px;\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Assist patients with insurance problems/questions with the assistance of enrollment staff</span></li><li style=\"color: rgb(0, 0, 0); font-size: 16px;\"><span style=\"font-family: arial, sans-serif;\">Continually monitor appointment schedule, acknowledg</span>e appointments, and change appointment status as needed.&nbsp;<img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/core%20values%20only%20-%20transparent%20-%20stack_e308d2dd-40f5-4fc0-8073-d7f54dead5f1.png\" style=\"width: 300px;\" class=\"fr-fic fr-dib fr-fil\" filepath=\"/Client/Recruitment/core%20values%20only%20-%20transparent%20-%20stack_e308d2dd-40f5-4fc0-8073-d7f54dead5f1.png\" status=\"success\" isreadonly=\"false\" requestresponseid=\"1dd2a457-9c33-488b-92b4-abeddfa242ab\" servertimetaken=\"888\"></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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